Under Par, Inc., is an Internet retailer of golf equipment. Customers order golf equipment from the company,
Question:
Average computer response time to customer “clicks”
Dollar amount of returned goods
Elapsed time between customer order and product delivery
Maintenance dollars divided by hardware investment
Number of customer complaints divided by the number of orders
Number of misfiled orders divided by the number of orders
Number of orders per warehouse employee
Number of page faults or errors due to software programming errors
Number of software fixes per week
Server (computer) downtime
Training dollars per programmer
(a) For each performance measure, identify it as either an input or output measure related to the “order placement and delivery” process.
(b) Provide an explanation for each performance measure.
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