Virtual Online Products is considering adopting the balanced scorecard and has compiled the following list of possible
Question:
Virtual Online Products is considering adopting the balanced scorecard and has compiled the following list of possible performance measures. Select the balanced scorecard perspective that best matches each performance measure.
Performance Measure
1. Economic value added
2. Employee turnover
3. Average daily sales
4. Defect-free units
5. Number of repeat customer visits
6. Employee training hours
Balanced Scorecard Perspective
a. Financial (investors)
b. Learning and growth (employees)
c. Internal business processes
d. Customers
Step by Step Answer:
1 Financial investors 2 Learnin...View the full answer
Managerial Accounting
ISBN: 978-0618777181
8th Edition
Authors: Susan V. Crosson, Belverd E. Needles
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