Eva Washington wants to measure her divisions product quality. Link an appropriate performance measure with each balanced

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Eva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balanced scorecard perspective:

Product Quality

1. Financial (investors)

2. Learning and growth returned (employees)

3. Internal business processes inspection

4. Customers

Possible Performance Measures

a. Number of defective products

b. Number of products failing

c. Increased market share

d. Savings from employee suggestions

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Managerial Accounting

ISBN: 978-0618777181

8th Edition

Authors: Susan V. Crosson, Belverd E. Needles

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Question Posted: Feb 21, 2013 05:46 AM

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Eva Washington wants to measure her divisions product quality. Link an appropriate performance measure with each balanced

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