Question: Walmart got a very mixed reaction when it announced that after 30 years it was eliminating greeters from its overnight shift in more than 3800

Walmart got a very mixed reaction when it announced that after 30 years it was eliminating greeters from its overnight shift in more than 3800 stores, redefining the role of dayshift greeters, and moving them further into the store and away from the door. What observation research would you have conducted to reach these decisions?

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