Question: Walmart got a very mixed reaction when it announced that after 30 years it was eliminating greeters from its overnight shift in more than 3,800

Walmart got a very mixed reaction when it announced that after 30 years it was eliminating greeters from its overnight shift in more than 3,800 stores, redefining the role of day-shift greeters, and moving them further into the store and away from the door. What observation research would you have conducted to reach these decisions?

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