Question: What facets of Amazon's operations allow it to create and control quality, both as a manufacturing organization and as a service organization? What facets of

What facets of Amazon's operations allow it to create and control quality, both as a manufacturing organization and as a service organization? What facets of its operations allow Amazon to control productivity (again, both as a manufacturing organization and as a service organization)? Give two or three examples of ways in which Amazon's operations contribute to high productivity.

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