What is the role of business process management (BPM) in enhancing competitiveness? a. Define BPM and explain
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What is the role of business process management (BPM) in enhancing competitiveness?
a. Define BPM and explain how it helps firms become more competitive.
b. Distinguish between BPM and business process reengineering (BPR).
c. List and describe the steps companies should take to make sure BPM is successful.
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