Write a four to five-line opening paragraph of a business letter or e-mail for each of the following situations.
a) Ask for a refund for a book that you are returning because it was damaged in shipment.
b) Thank a customer for prompt payment of each month’s invoice. Assume the customer has been buying from your department store for five years.
c) Introduce yourself as the new regional sales representative for a book company.
d) Request a personal leave day to attend the funeral of a close friend.
e) Ask your supervisor for a transfer to a different work location because of an allergy to potted plants located in your present work area.