1. Critique the WtA gap analysis. Could there be other explanations for the gaps? 2. Make recommendations...

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1. Critique the WtA gap analysis. Could there be other explanations for the gaps?

2. Make recommendations for closing the gaps found in the WtA.

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:14 AM

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1. Critique the WtA gap analysis. Could there be other explanations for the gaps? 2. Make recommendations...

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1 A walkthroughaudit can be a useful management tool for the systematic evaluation of a customers view of the service being provided Such an audit was conducted by a group of MBA students from the Hel...View the full answer

Service Management Operations Strategy Information Technology

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