Question: 1. Draw a process flow diagram, and identify the bottleneck operation. 2. Calculate the expected waiting time in the order-preparation queue using queuing formula I.8

1. Draw a process flow diagram, and identify the bottleneck operation.

2. Calculate the expected waiting time in the order-preparation queue using queuing formula I.8 found in Appendix D. Compare this value with your simulation result and comment on any difference.

3. Use the Service Model computer simulation software and the Pronto.pkg file to determine the number of drivers that minimizes the total cost of salaries and guarantee discounts.

4. Based on your simulation recommended staffing level, what is the probability of paying off on the guarantee?

5. What do you think of this service guarantee policy?

6. What other design and/or operating suggestions could improve Pronto Pizza’s performance and customer service?

Step by Step Solution

★★★★★

3.32 Rating (161 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

1 2 For Pronto Pizza the arrival rate per minute l 15 and service rate per minute m 13 Thus the value for r 35 Using formula I8 below we find the expe... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

517-B-M-L-O-M (3970).docx

120 KBs Word File

Students Have Also Explored These Related Management Leadership Questions!

Draw a process flow diagram for mass producing potato chips. Start with trucks bringing potatoes to the plant.

Draw a process flow diagram for packing six 227-gram cartons of baby cereal into cardboard cases. Assume that filled cartons arrive from the manufacturing process on a conveyor, collapsed cases are...

What is the formula used to determine the number of units to be produced?

Ken Wilkens arrives early in the morning to his plant, Riverside Fashions, Inc. in Norris, SC. It is a medium sized apparel manufacturer, employing around 500. Ken currently produces garments for six...

Your experience: Youve been contacted by a luxury chocolate cake producer. Dear SpongeBob, It was great to speak with you this morning over the phone, and Im looking forward to hearing what you can...

\fCHAPTER 14 Server Farms: M/M/k and M/M/k/k In today's high-volume world, almost no websites, compute centers, or call centers consist of just a single server. Instead a \"server farm\" is used. The...

Process Analysis Following the guidelines provided below*, conduct a quantitative analysis of the restaurant operation to identify the bottleneck in the process and to calculate how long customers...

The Paramount Diner The case describes the Paramount: a 44-seat diner in the New York. The restaurant is a popular favourite among locals and tourists particularly for brunch on weekends, when queues...

Ko networking12 What is a capability, and how can it be used for access control in a computer system? [5 marks] 8 Computation Theory Define what is meant by saying that a set of partial recursive (R)...

Paducah Slugger Company makes baseball bats out of lumber supplied to it by Acme Sporting Goods, which pays Paducah $10 for each finished bat. Paducah's only factors of production are lathe operators...

A particle of mass m is located in a three-dimensional cubic potential well with absolutely impenetrable walls. The side of the cube is equal to a. Find: (a) The proper values of energy of the...

Why cannot Jackson automotive systems (Jackson) repay its existing loan,although it's profitable company? What major company developments between august 2012 and May 2013 contribute to this...

Turner Computer Corporation, a producer of office computer equipment, currently has assets of $15 million and a beta of 1.4. The risk-free rate is 8 percent and the market risk premium is 5 percent....

Mop and Broom Manufacturing is evaluating whether to produce a new type of mop. The company is considering the operations requirements for the mop as well as the market potential. Estimates of fixed...

Jacobs Baby Food Company must go through the following steps to make mashed carrots: (1) Unload carrots from truck; (2) Inspect carrots; (3) Weigh carrots; (4) Move to storage; (5) Wait until needed;...

Oakwood Outpatient Clinic is analyzing its operation in an effort to improve performance. The clinic estimates that a patient spends on average 3 hours at the facility. The amount of time the patient...

You are evaluating a project for The Ultimate recreational tennis racket, guaranteed to correct that wimpy backhand. You estimate the sales price of The Ultimate to be $320 per unit and sales volume...

Use the following balance of payments data for Australia to determine their balance on oods and services for the current year. Please show your work Asumptions Value in milions USO Goods: exports...

uestion 3 2 points Seve JAA insurance company has an loss adjustment expense of 3718, underwriting expense of 786, premiums worth 5631, investment profits worth 450. Based on this information...