1. How is the organization's very existence dependent on change and job analysis?
2. In what way does Zappos enable employees to become involved in changes in their jobs and schedules?
3. How does Zappos benefit by keeping employees aware of change in their work and even participating in the change process?
4. Employees are told: "I hope this is the last job you ever have." How does that suggest a win/win for Zappos and its employees?