1. Would a TNA be needed in this situation? Why or why not? If yes, who would you want to talk to?
2. Based on the case as presented above, what KSAs need to be trained?
3. Why has the Commission insisted on training for the whole company when the problem is clearly only Mr. Pettipas? Elaborate.
4. In order for the training to be effective, what other things do you think need attention?
5. What would you suggest in the way of evaluation of the training? How would you convince top management that it would be worth it?