Question: A local hospital declares that it is committed to provide care to patients arriving at the emergency unit in less than 15 minutes and that
A local hospital declares that it is committed to provide care to patients arriving at the emergency unit in less than 15 minutes and that it will never turn away patients who need to be hospitalized for further medical care. What implications does this commitment have for strategic operations managements decisions (i.e., decisions relating to capacity and workforce)?
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