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Questions and Answers of
Management Leadership
Based on the manager identified in Question 3, in what ways did that person exhibit or fail to exhibit each of the components of leader–member exchange (LMX)? Did you have a high or low LMX with
Review the Self Competency titled “Lessons for Leading in a Crisis.” For each lesson presented, does the lesson reflect one or more of the core components of authentic leadership? Explain.
Assume that you have just taken a job with a professional services firm. What insights provided in this chapter can help you be an effective “follower” in this situation?
Think of a person that you know who comes closest to exhibiting transformational leadership. Describe at least one behavior of this person that is consistent with each of the components of
Review the nine cultural dimensions of GLOBE (see Table 11.2). How would you describe your societal culture as you understand it with respect to each of these dimensions? In what ways do you think
1. What specific statements in this case appear to reflect individualized consideration, a core component of transformational leadership, by Branson?2. What specific statements in this case appear to
Review the Learning from Experience feature titled “Boeing’s Development of Teams and their Leaders.” Go to the Boeing website at www.boeing.com. In the search box, enter “ethics” and read
Review the Diversity Competency feature titled “Angela Braly, CEO and President, WellPoint, Inc.” What attributes of the diversity competency are suggested by Braly for herself, teams, and
Think of one work-related team of which you are or have been a member during the past two years. In terms of the types of teams presented in this chapter, how would you classify it? Did it appear to
Based on your responses to the statements in the Team Empowerment Questionnaire (Table 12.1), what actions, if any, are needed to modify the degree of empowerment for this team? Explain and justify
Review the Teams Competency feature titled “Empowered Teams at W. L. Gore & Associates.” What special challenges might exist if a firm’s top-level management wanted to literally adopt Gore’s
Review the Ethics Competency feature titled “Sanjiv Das’s Leadership at CitiMortgage.” What ethical behaviors are being championed by Sanjiv Das for the teams and individual employees at
Review the Across Cultures Competency feature on Alcoa’s global virtual teams. Assume you are a manager of a global organization and have been asked to lead a global virtual team. Based on the
Think of a new team or group in which you participated during the past two years. Describe and explain the degree to which the development of this team or group matched the five-stage model of team
We identified five potential team dysfunctions. What are some likely special challenges that could arise for a leader of a virtual team or global virtual team when dealing with these potential team
How would you evaluate this team based on each of the seven characteristics of effective groups?
What type of work-related team is presented in this case? Explain.
What are the dysfunctions of this team? Explain and illustrate each.
Was John a good team member? Was he a responsible team member? Explain.
What could the team have done to avoid the situation described?
What should John have done at the end of the case; that is, which cover page should he have picked? What might be the consequences of either action? Did one or the other choice make him more ethical?
What cover page do you think John selected? Why?
Reread the Learning from Experience feature entitled “Cathy McBroom versus Federal Judge Samuel Kent.” Enter “Samuel B. Kent” in your Internet search feature and open the entry from Wikipedia
What levels of conflict may be present when individuals embrace the attributes of the diversity competency but those attributes are not shared by coworkers? Explain.
What conflict-handling styles appear to have been used by Cathy McBroom in the Learning from Experience feature? Explain.
Reread the Teams Competency feature on IBM’s cross-team workouts. What levels of conflict were addressed through this conflict management approach? Explain. What interpersonal conflict-handling
Reread the Self Competency feature entitled “Reflections on Conflict Avoiding Managers.” Think of a manager you have worked for (or currently work for). What patterns of conflict-handling styles
Reread the Across Cultures Competency feature entitled “Business Negotiations in Germany and Italy.” How would you assess the negotiating styles of the German and Italian negotiators by using the
Give personal examples of (a) Approach–approach conflict, (b) Avoidance–avoidance conflict, and (c) Approach– avoidance conflict.
Provide examples of (a) intrasender role conflict, (b) intersender role conflict, (c) interrole conflict, and (d) person–role conflict that you have experienced.
How did Ukropina obtain his first customer and what did that tell him about his business?
What is Overnite’s competitive advantage in an industry dominated by companies like FederalExpress?
With the obvious move toward more electronic data transfer, what new sources of revenues should Ukropina consider developing?
Is it a wise decision to limit the company to California? Why, or why not?
What is Ukropina’s growth strategy?
What was the innovation behind the Craigslist concept?
What are Craigslist’s competitive advantages?
Evaluate the challenges facing Craigslist as it grows globally. How can it overcome those challenges?
What events and/or trends were occurring in the macro environment that were important to the bowling industry?
Using Porter’s 5-Forces Model, describe the dynamics of the industry environment.
Analyze the financial ratios for the company. Compare them to the industry averages. Is the firm financially healthy? Why or why not?
What were the internal strengths and external opportunities for A-1 Lanes? What were the internal weaknesses and external threats?
Drawing from the analysis of the firm’s strengths and weaknesses, articulate the firm’s capabilities and determine the degree to which the firm has a core competency. (Use VIRO and the resource
What were the major problems facing A-1 Lanes? Is the irrevocable letter of credit the best means by which a firm can protect the collection of its international accounts receivable? Or, as an
What should Baker do now? Why?
How did DeWolfe and Anderson recognize the opportunity for MySpace?
What mistakes were made with Xdrive that ultimately made MySpace go more smoothly?
How did MySpace differentiate itself from the competition?
Should DeWolfe and Anderson have given up so much equity (66%) in the beginning to eUniverse? Was there an alternative strategy available?
Evaluate the acquisition of MySpace as part of the Intermix package. Would you have made that decision? Why or why not?
What are the unique challenges facing a new product development company?
What role did patents play in iRobot’s strategic plan?
Evaluate iRobot’s approach to the consumer market. Was it effective? Would you have done anything differently?
How will iRobot maintain its lead in the consumer market?
Describe the historical progression of The Crowne Inn. What has made the business successful?
What mistakes did Harvey make during the succession process? As a result of having no written succession plan, what happened?
Why were the brothers so mad? Were they justified?
Bruce attempted to get his mother to sign a contract. Do you think this was a fair contract? If not, what was wrong with the contract?
Bruce gave the brothers a detailed analysis of all of the money that he had given to their mother since 1995. What role should this play in determining your final recommendation to the family?
Based on the financial information in the case, place a value on the business using the following methodologies: (a) Balance sheet method, (b) Income statement method, and (c) Discounted cash flow
Based on the financial and statistical information in the case, what would you recommend to the Johnston family? Why?
How do you think the culture of the family will change in the future?
Evaluate the Tsaos’ financial strategy. Could they have done anything more effectively?
How did the acquisition of Linksys by Cisco benefit each of the companies? What new challenges did it create?
As potential entrepreneurs, what did Trust and Litchman bring to the new venture they were considering? What were the factors that affected their decision about going into the bagel business?
Describe Finagle a Bagel’s initial market strategy. What are their options for further growth?
Describe the culture of Finagle a Bagel. How does that culture affect their business strategy?
Should Trust and Litchman consider franchising as a growth strategy? Why or why not?
What was the source of the opportunity for Command Audio?
What were the problems with the first business model: building and selling the CA box and service to consumers?
Why did the second business model fail? Could that failure have been avoided?
Was it necessary for the company to go through three business models before it found the right one to build a sustainable company?
Define the term entrepreneurship.
As the mayor of your community, what incentives would you put into place to encourage entrepreneurship?
Describe the current environment for entrepreneurship. How does it differ from the environment pre-1980?
Which of the entrepreneurial trends discussed in the chapter has had the biggest impact and why?
Should all businesses be socially responsible businesses? Should social responsibility be a component of every business?
How do entrepreneurial ventures differ from small businesses?
Why do myths emerge around phenomena such as entrepreneurship?
How are corporate venturers different from other types of entrepreneurs?
What are the steps you should take to prepare yourself for entrepreneurship?
What might explain the rise in interest in social or nonprofit entrepreneurship?
Why are more ventures started by teams than by solo entrepreneurs?
Give an example to demonstrate the difference between an idea and an opportunity.
Compare the outcome-based approach to creativity with the process approach. Which do you believe is right, and why?
Pick a business in the community, and find a creative way to change either the product/ service or the way it is delivered to customers. How does your innovation add value to the business, and how
How is invention different from innovation? Which is more common today, and why?
What is the role of the compelling story in defining the value proposition of the business?
Why is it important to identify the real pain in the market that needs to be addressed by the business concept?
What is the relevance of identifying where on the value chain the new venture lies?
What is the purpose of the business model, and why do business models typically fail?
What are the characteristics of an effective business model?
Define a concept for a new venture using the four components discussed in the chapter: product/ service, customer, benefit, and distribution. Conduct a quick test on some potential customers through
Why is feasibility analysis a critical step in the launch of a new venture?
What is the purpose of the quick look assessment?
What is the difference between uncertainty and risk?
What are the areas of analysis in a feasibility study?
What conclusions can be drawn from a feasibility analysis?
Which primary and secondary information will tell you whether the industry is growing and favorable to new entrants?
What kinds of information can suppliers and distributors provide?
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