Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider?

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Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider? How do these relate to likely customer CTQs?

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Managing Controlling and Improving Quality

ISBN: 978-0471697916

1st edition

Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund

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Question Posted: Sep 19, 2015 04:36 AM

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Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider?

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Potential KPIVs include number of customers number of ...View the full answer

Managing Controlling and Improving Quality

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