Question: De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you as a consultant. Classify each of the following

De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or non-value-adding (NV):

1. Providing same-day service

2. Closing the store on weekends

3. Providing free delivery service

4. Having a seamstress on site

5. Making customers pay for parking

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