DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a
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DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or nonvalue-adding (NV):
1. Providing same-day service
2. Closing the store on weekends
3. Providing free delivery service
4. Having a seamstress on site
5. Making customers pay for parking
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Valueadding V Providing sameday service may add value t...View the full answer
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