Question: DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a consultant. Classify each of thae following activities as

DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a consultant. Classify each of thae following activities as either value-adding (V) or nonvalue-adding (NV):

1. Providing same-day service

2. Closing the store on weekends

3. Providing free delivery service

4. Having a seamstress on site

5. Making customers pay for parking

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