Garnet Electronics discloses to you that it uses a balanced scorecard with the following performance measures:
Profit
Training hours
Percentage of defects
Employee turnover
Customer satisfaction
Patents awarded
Required
a. Link the measures to the perspectives of the balanced scorecard by filling in the following table:

b. Present a business model as in Exhibit 18.1 that would lead the company to choose this set ofmeasures.

Transcribed Image Text:

Perspective Performance Measure Linked to Perspective Number? 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Profit Training hours Percentage defects Employee turnover Customer satisfaction Patents awarded