Question: Garnet Electronics discloses to you that it uses a balanced scorecard with the following performance measures: Profit Training hours Percentage of defects Employee turnover Customer

Garnet Electronics discloses to you that it uses a balanced scorecard with the following performance measures:
Profit
Training hours
Percentage of defects
Employee turnover
Customer satisfaction
Patents awarded
Required
a. Link the measures to the perspectives of the balanced scorecard by filling in the following table:

b. Present a business model as in Exhibit 18.1 that would lead the company to choose this set ofmeasures.

Perspective Performance Measure Linked to Perspective Number? 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Profit Training hours Percentage defects Employee turnover Customer satisfaction Patents awarded

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