General Ship Building Company General Ship Building has a contract with the Department of the Navy to build three new aircraft carriers over the next five years. During the construction of the first ship, the project manager formed an auditing team to audit the construction process for the three ships. After picking the audit team members, he requested that they develop a set of minimum requirements for the projects and use this as a baseline in the audit. While reviewing the contract documents, an auditing team member discovered a discrepancy between the contract minimum requirements and the Navy’s minimum requirements. Based on his findings, he has told the project manager that he has decided to contact the local Navy contract office and inform them of the problem.
If you were the project manager, how would you handle this situation? How can a customer be assured of satisfactory contract completion?