Imagine that a coworker is complaining to you about being upset after learning that another coworker is being paid more despite the complaining coworker being at the company a year longer. What do you say or do? Go to this chapter's "Now What?" video, watch the challenge video, and choose a response. Be sure to also view the outcomes of the two responses you didn't choose.
1. What role do rewards play in this situation? How do the surface and symbolic values of the rewards influence what happens?
2. In chapter 5 we discussed equity theory. How do the concepts from equity theory apply to this situation? Explain your answer.
3. As a manager, what could you have done to better handle the situation? Why would this be a better solution?