Question: Joseph Juran created a quality spiral showing that each element of the business process, each function, not just the end product, is important. Describe how

Joseph Juran created a “quality spiral” showing that each element of the business process, each function, not just the end product, is important. Describe how each of the following business process areas might impact quality: marketing, engineering, purchasing/sourcing, human resources, and distribution.

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Marketing has direct contact with the customer Marketing is typically responsible for the consumer research that determines the quality characteristics that customers want and need and the price they ... View full answer

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