No one likes to give it or receive it, but sometimes criticism is unavoidable: Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team effectiveness.
To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.
a. Supervisor Ed is tempted to deliver his negative feedback of a team member by e-mail.
b. Linda provided feedback to a dysfunctional team by spontaneously approaching team members in the hallway. Face-to-face with the argumentative team, she was at a loss for words and felt that she did not convey her points fully.
c. Manager Paul has a hot temper. He exploded when Jack, one of his subordinates, came late to a staff meeting. Paul told Jack that he hated his tardiness and that Jack was always late.
d. Hot-headed manager Paul loudly confronted Anita in her cubicle within earshot of staff. Anita had requested time off as an important deadline was looming, and the project was already late.
e. Regional manager Edna delivered a stern lecture to an underperforming sales rep who was clearly stunned and hurt.