Question: Match the value chain activity in the left column with the scenario in the right column. 1. Customer call center ..................................................... A. Operations 2. Supply
Match the value chain activity in the left column with the scenario in the right column.
1. Customer call center ..................................................... A. Operations
2. Supply schedules ................................................. B. Inbound logistics
3. Order taking ............................................................... C. Procurement
4. Accounting department ................................. D. Firm infrastructure
5. Staff training ................................ E. Human resource management
6. Research and development ........................................ F. Technology
7. Verifying quality of raw materials ..................... G. Service activities
8. Distribution center ......................................... H. Outbound logistics
9. Manufacturing ................................ I. Marketing and sales activities
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