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business essentials
Business Essentials 9th Edition Ronald J. Ebert, Ricky W. Griffin - Solutions
1. Which of the strategies for enhancing job satisfaction and morale has Razor Suleman employed? A Toronto-based company called I Love Rewards sells solutions for businesses wishing to Improve their corporate culture and employee motivation levels.They do this primarily through the development of
1. Why do some workers refuse to share their job knowledge with either their co-workers or with management? What can management do to encourage workers to share their job knowledge? Empowerment can be a tricky process, particularly in an era when layoffs are common and employees may not trust
2. Consider the following statement: "Companies provide jobs for people, so they have every right to expect that employees will do things like share their job knowledge with their co-workers because this will make the company more successful and allow it to continue to provide jobs." Do you agree
1. Using material contained in this insert as well as other material that you find, develop a list of arguments that the four-day workweek is better for the environment than the five-day workweek. Then develop a list of arguments that the four-day workweek is no better for the environment than the
2. Using material contained in this insert, as well as other material you can find, develop a list of arguments that suggest telecommuting is better for the environment than making people come to the traditional workplace. Then develop a list of arguments that suggest telecommuting is not better
1. Describe the psychological contract you currently have or have had in the past with an employer. If you have never wor1
7. Identify two Canadian and two U.S. managers who you think would also qualify as great leaders. Explain your choices.
10. Interview a manager and ask whether he or she believes that leadership can be taught. What are the implications of the manager's answer?
1. What is your group's most important recommendation?Why do you think it is likely to succeed? To encourage students to apply different motivational theories to a workplace problem involving poor productivity.Situation Consider a small company that makes its employees feel as if they are members
2. Changing the corporate culture to make it less paternalistic may reduce employees' sense of belonging to a family. If you were an employee, would you consider a greater focus on profits to be an improvement or a problem? How would it affect your motivation and productivity? To encourage students
3. What steps would you take to improve the attitude and productivity of long-time employees who resist change? To encourage students to apply different motivational theories to a workplace problem involving poor productivity.Situation Consider a small company that makes its employees feel as if
1. How is telecommuting different from other forms of modified work schedules? How is It similar? On any given day, many business offices are vacant because employees are either at off-site meetings, travelling, on vacation, out sick. or attending training sessions.Many companies now recognize that
2. Do you think that telecommuting will become more prominent In the future? Explain the reasons for your position. On any given day, many business offices are vacant because employees are either at off-site meetings, travelling, on vacation, out sick. or attending training sessions.Many companies
3. Interview a friend or relative who telecommutes in their job. What advantages and disadvantages do they see In such an arrangement? Compare their responses with the advantages and disadvantages listed above.If there are major differences, try to explain them. On any given day, many business
Open the Business Plan file you have been working on.Step 2 For the purposes of this assignment, you will answer the questions in Part 2(b): The Business of Managing:1 . What do you see as the "corporate culture" of your business? What types of employee behaviours, such as organizational
1. What are the " Big 5 " personality traits? How do you think Gavin MacMillan would score on each of these five traits? What might this imply for his success as an entrepreneur? More than 20 years ago, Tom Cruise played a flashy bartender n the movie Cocktail. That style of bartending actually has
2. Do a little research and find out what the difference is between extrinsic motivation and intrinsic motivation.Do you think Gavin MacMillan is extrinsically or intrinsically motivated? More than 20 years ago, Tom Cruise played a flashy bartender n the movie Cocktail. That style of bartending
3. Gavin MacMillan says that he wants to eventually have a yacht with a helicopter pad on it. How does setting a goal like this motivate a person? More than 20 years ago, Tom Cruise played a flashy bartender n the movie Cocktail. That style of bartending actually has a nam~s caned " flair
4. What recommendations would you have for Gavin MacMillan in the area of being more focused in his goal setting? More than 20 years ago, Tom Cruise played a flashy bartender n the movie Cocktail. That style of bartending actually has a nam~s caned " flair bartending." Gavin MacMillan is the
1. What are the various forms of employee behaviour that can be observed In organizations, and what is their Impact on organizations? Identify the forms of employee behaviour evident In each of the three situations described above, and how they affected the organization in which they occurred.
2. What is the difference between management and leadership? What is the relevance of management and leadership in each of the situations described above? Venture conducted a survey to determine workers'perceptions of the main causes of conflict in the workplace.Respondents were presented with a
3. What is the difference between the formal organization and the informal organization? How is the distinction relevant for each of the three situations described above? Venture conducted a survey to determine workers'perceptions of the main causes of conflict in the workplace.Respondents were
4. Consider the following statement with respect to the first incident described above (office gossip):• The grapevine carries a lot of inaccurate information that prevents employees from doing their jobs wall. To overcome this problem, managers should provide accurate Information through formal
8. Choose a consumer item and trace its supply chain.Identify at least four upstream stages in the chain.Can you make recommendations that would improve the supply chain?
7. Develop a list of internal customers and internal suppliers for the organization where you work. Identify areas of potential quality improvement in these Internal customer- supplier relationships.
9. Interview the owner of a local service business, such as a laundry or dry-cleaning shop. Identify the major decisions that were necessary in planning its service operations.
6. Historically, high productivity in the service sector has been difficult to achieve. Why was this so? What might be changing in this area that will cause service productivity to increase during the next decade?
10. Think of an everyday activity-either personal or professiona~that you would like to do more efficiently.Describe how you would use methods planning to achieve increased efficiency in that activity.Draw a process now chart that shows the stages in the activity you chose, and then explain how you
4. Pick three services (not goods) that you regularly use.Explain what customization, unstorability, and intangibility mean for each of the services. How do these factors influence the way the service is delivered to customers?
3. Pick three products (not services) that you regularly use. Then do some research to determine which of the basic production processes are used to produce these products (chemical, fabrication, assembly, transport, or clerical processes). To what extent are multiple processes used in the
2. Find examples of a synthetic production process and an analytic process. Then classify each according to whether it Is chemical, fabrication, assembly, transport, or clerical. Explain your reasoning.
1. What are the resources needed and the finished"products" that are produced in the following services:real estate firm, child care facility, bank, city water and electric department., and hotel?
1. Why is benchmarking an important method for improving quality? To encourage students to understand ways in which benchmarking can improve quality and productivity.Situation As the director of maintenance for a regional airline, you are disturbed to learn that the cost of maintaining your
2. As a consumer, would you make a conscious choice to shop only at stores that sell environmentally friendly products? Why or why not? When retail giant Walmart decided to make changes to the way it conducts business in an effort to be more environmentally friendly, critics and supporters alike
1. Walmart has mandated very strict policies regarding packaging. Explain the consequences of these policies for Walmart's suppliers. When retail giant Walmart decided to make changes to the way it conducts business in an effort to be more environmentally friendly, critics and supporters alike
1. Discuss the concepts of production value, transformation, and operations planning as they apply now, or may in the future, to the production of Gulak's Uno. Could any of these factors be reasons why the dragons backed out of the deal? The Uno, touted as the world's first unicycle motorbike, was
2. Do you believe that this approach can work for major manufacturers like GM or Honda? In the early 1900s, Henry Ford revolutionized the automobile industry by applying the assembly-line approach to manufacturing, bringing prices down, and making cars more affordable for the masses. What would he
1. What do you think of this approach to car manufacturing and design? In the early 1900s, Henry Ford revolutionized the automobile industry by applying the assembly-line approach to manufacturing, bringing prices down, and making cars more affordable for the masses. What would he think of the
Explain how a supply chain strategy differs from traditional strategies for coordinating operations among businesses.
2. Why did you make yoll' benchmarking choice?Explain why the company you selected holds more promise than other companies in helping you to solve your internal maintenance problems. To encourage students to understand ways in which benchmarking can improve quality and productivity.Situation As the
Explain the connection between productivity and quality.
Describe the factors Involved In operations planning and operations control.
Describe two types of operations processes.
Identify the characteristics that distinguish service operations from goods production and explain the main differences in the service focus.
Whole Foods Market has long used autonomous teams in the workplace. What are the advantages and disadvantages to this approach? Do you think that Whole Foods has made the right decision?
Victor Vroom’s expectancy theory is a contemporary theory that can be very useful in explaining employee behavior and motivation. Use this theory to explain how managers motivate employees at Whole Foods.
3. What kind of information would help you to improve the efficiency of your operations? Are you interested in management information, technical information, or both? To encourage students to understand ways in which benchmarking can improve quality and productivity.Situation As the director of
Douglas McGregor concluded that managers may have differing assumptions about employee motivation and performance.Briefly describe Theory X and Theory Y managers. Which of these best describes managers at Whole Foods Market?
Maslow’s hierarchy of needs theory states that human needs can be organized into five levels. On which needs does Whole Foods focus in its efforts to motivate employees?
Summarize the classical theory of motivation. How can this theory be used to explain motivation at Whole Foods Market?
Describe the role of teams in employee motivation.
Use Maslow’s hierarchy of needs theory, Theories X and Y, and expectancy theory to explain employee motivation.
Explain and apply the classical theory of motivation.
4. In an age of heightened competition, why do you think companies are willing to benchmark with each other? To encourage students to understand ways in which benchmarking can improve quality and productivity.Situation As the director of maintenance for a regional airline, you are disturbed to
What are the ethical issues in this case?
Changing the corporate culture to make it less paternalistic may reduce employees’ sense of belonging to a family. If you were an employee, would you consider a greater focus on profits to be an improvement or a problem? How would it affect your motivation and productivity?
Interview the manager of a local manufacturing company.Identify as many different strategies for enhancing job satisfaction at that company as you can.
Assume you are about to start your own business. What might you do from the very beginning to ensure that your employees will be satisfied and motivated?
Describe what you would tell a low-skill worker performing a simple and routine job who wants more challenge and enjoyment from work.Application Exercises
Suppose you realize one day that you are dissatisfied with your job. Short of quitting, what might you do to improve your situation?
As a manager, under what sort of circumstances might you apply each of the theories of motivation discussed in this chapter? Which would be easiest to use? Which would be hardest? Why?
1. Before hearing any of your group's comments on this situation, and from the perspective of your assigned role, take a moment to consider whether Ruth's firing is consistent with the company's desire for industry leadership in quality. Write down the reasons for your position. Product quality and
How can participative management programs enhance employee satisfaction and motivation?Questions for Analysis
Do you think that most people are relatively satisfied or dissatisfied with their work? What factors do you think most contribute to satisfaction or dissatisfaction?
Describe the “perfect” job that you can envision for yourself. What would be the parts of the job that would really motivate you?
Are there some jobs that simply cannot be improved? If so, provide examples.If not, then why aren’t all jobs made more interesting and motivating?
Have you ever had a chance to change or modify a job so as to make it more interesting? If so, how? If not, select a job you can observe (such as a Starbucks barista) and then discuss how it could be made more interesting.
Recall a low-skill, low-wage job you have held. What could your boss have done to motivate you?
Some experts warn that we are creating more and more disparity between higher-paid workers and lower-paid workers. If this is true, what are the implications?
Describe some of the strategies and techniques used by organizations to improve employee motivation.
Identify and summarize the most important models and concepts of employee motivation.
Explain the meaning and importance of psychological contracts and the person-job fit in the workplace.
2. Before hearing any of your group's comments on this situation, and from the perspective of your assigned role, consider what underlying ethical issues, if any, exist in this situation. Write down the issues. Product quality and cost affect every firm's reputation and profitability, as well as
Describe the nature and importance of individual differences among employees.
Identify and discuss the basic forms of behaviors that employees exhibit in organizations.
Method seeks to meet ISO 14000 standards, including ISO 14001 which seeks improved environmental performance.How do they achieve this goal?
How is Method’s packaging different?
Why did Method choose to outsource production of their products? What are the advantages and disadvantages of outsourcing?
How are Method’s products different from those of their competition?
Utility is the ability of a product to satisfy a want or need.What types of utility does Method create through their product line?
Describe the advantages and disadvantages of outsourcing for an organization.
3. Gather your group together and reveal, in tum, each member's comments on Ruth's firing. Next, reveal the ethical issues listed by each member. Product quality and cost affect every firm's reputation and profitability, as well as the satisfaction of customers.This exercise will expose you to some
Explain how utility is created through the production process.
Develop a group response to the following question: What are the respective roles of profits, obligations to customers, and employee considerations for the firm in this situation?
From an ethical standpoint, what does your group conclude is the most appropriate action that should have been taken by the company in this situation?
Gather your group together and reveal, in turn, each member’s comments on Ruth’s firing. Next, reveal the ethical issues listed by each member.
Before hearing any of your group’s comments on this situation, and from the perspective of your assigned role, do you think that Ruth’s firing is consistent with the company’s desire for industry leadership in quality? Write down the reasons for your position.
What would you say on the phone at this time to this customer?
Interview the manager of a local service business, or speak to a food service, bookstore, or other manager at your school.Identify the major decisions involved in planning that business’s service operations.
Think of an everyday activity, either personal or professional, that you would like to streamline for faster performance or more convenience. It could be something like gassing up your car, going to work or school, enrolling in classes at school, or any other activity that involves several stages
Find good examples of a make-to-order production process and a make-to-stock process in both goods operations and in service operations. Explain your choices.
Develop a list of internal customers and internal suppliers for some business that you use frequently (or where you work), such as a cafeteria, a dormitory or hotel, or a movie theater. Identify areas for potential quality improvement in these internal customer–supplier activity relationships.
Choose a consumer item, such as an iPod, packaged food, or another everyday product, and trace its supply chain.Identify at least four upstream stages in the chain. Based on your familiarity with the product and the supply chain stages you identified, what recommendations would you make to improve
What are the input resources and finished products in the following services: a real estate firm, a child care facility, a bank, and a hotel?
What activities are involved in total quality management?Questions for Analysis
What are the major activities in materials management?
What are the five major categories of operations planning?
Describe how process flowcharts may be helpful for methods improvement in airline service operations. What kinds of information would you hope to gain from the flowcharts?
Some service activities, such as delayed departures, are not under total control by airlines, but are also affected by outside factors. Among all service activities that affect quality for customers, identify three or more that are totally controlled by airlines, and three or more that airlines
Explain how a supply chain strategy differs from traditional strategies for coordinating operations among firms.
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