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business
business essentials
Business Essentials 9th Edition Ronald J. Ebert, Ricky W. Griffin - Solutions
Identify the activities and underlying objectives involved in total quality management.
Discuss the two key activities required for operations control.
Discuss the information contained in four kinds of operations schedules—the master production schedule, detailed schedule, staff schedule, and project schedule.
Identify the major factors that are considered in operations planning.
Explain how companies with different business strategies are best served by having different operations capabilities.
4 . Appoint someone to record the main points of agreement and disagreement within the group. How do you explain the results? What accounts for any disagreement? Product quality and cost affect every firm's reputation and profitability, as well as the satisfaction of customers.This exercise will
Describe the three kinds of utility that operations processes provide for adding customer value.
Explain the meaning of the term production or operations.
My Gym’s headquarters has a functional structure, with managers heading divisions for accounting and finance, marketing, training, and franchise development. What are the advantages and disadvantages of a functional structure?
What is decentralization? What types of decisions do you think would be decentralized to individual locations? What are the advantages of this type of decentralization to My Gym and franchise owners?
What is centralization? What types of decisions do you think would be centralized at the headquarters for My Gym? What are the advantages of this type of centralization to My Gym?
locations, each directed by a branch manager/franchise owner, what form of departmentalization is being used? Be sure to support your conclusion.
Envisioning the My Gym organization as a headquarters operation, with more than
5. From an ethical standpoint, 'Nhat does your group conclude is the most appropriate action that should have been taken by the company in this situation? Product quality and cost affect every firm's reputation and profitability, as well as the satisfaction of customers.This exercise will expose
As My Gym grew as an organization, jobs became more specialized. What are the advantages to more specialized jobs at My Gym?
Identify the characteristics, advantages, and disadvantages of a functional structure.
Describe the role of centralization and decentralization in the management of an organization.
Explain how specialization and departmentalization create organizational structure.
Develop a group response to the following questions:Assuming Team A asks the Team B member to join its team, how might it go about minimizing repercussions?Assuming Team A does not ask the Team B member to join its team, how might it go about minimizing repercussions?
From an ethical standpoint, what does your group conclude is the most appropriate action that should be taken by Hails in this situation? Should Team B’s member be allowed to join Team A?
6. Develop a group response to the following question:What are the respective roles of profits, obligations to customers, and employee considerat ions for the firm in this situation? Product quality and cost affect every firm's reputation and profitability, as well as the satisfaction of
Before hearing any of your group’s comments on this situation, and from the perspective of your assigned role, do you think that the member of Team B should be allowed to join Team A? Write down the reasons for your position.
As the company founder, how willing would you be to make major organizational changes in light of the shortage of qualified programmers?
Using books, magazines, or personal interviews, identify a person who has succeeded as an intrapreneur. In what ways did the structure of the intrapreneur’s company help this individual succeed? In what ways did the structure pose problems?
Compare and contrast the matrix and divisional approaches to organizational structure. How would you feel personally about working in a matrix organization in which you were assigned simultaneously to multiple units or groups?Application Exercises
Why is a company’s informal organization important?Questions for Analysis
1 . What is the definition of "quality"? How do the incidents described above illustrate a lack of quality?What would constitute high quality? Explain. In September 2006, the U.S. Federal Aviation Administration (FAA) gave airlines until March 2008 to inspect a certain bundle of wires located near
Why do some managers have difficulties in delegating authority?
What is an organization chart? What purpose does it serve?
Ask ten of your friends not enrolled in this course if they are familiar with the Lenovo brand. What are the implications of your findings?
The case illustrates how culture might affect structure in different countries.If Lenovo established a major division in the United States, do you think its structure should be closer to the Chinese model or the U.S. model? Why?
Identify as many examples related to organization structure as possible in this case.
Describe the informal organization and discuss intrapreneuring.
Explain the differences among functional, divisional, matrix, and international organizational structures and describe the most popular new forms of organizational design.
Describe centralization and decentralization, delegation, and authority as the key ingredients in establishing the decision-making hierarchy.
2. Why do quality problems arise? In September 2006, the U.S. Federal Aviation Administration (FAA) gave airlines until March 2008 to inspect a certain bundle of wires located near the main landing gear In all M0- 80 airliners, and, if improperly secured, to repair the bundle. Eighteen months
Explain specialization and departmentalization as two of the building blocks of organizational structure.
Discuss the factors that influence a firm’s organizational structure.
In order to launch the new Tuscani pasta line, Pizza Hut brand managers had to develop tactical and operational plans. Define and give an example of each.
Pizza Hut conducted organizational or SWOT analysis, as described in the video. What did this analysis reveal and how did the company respond?
The text and video identify five management skills. Give an example of each for a first-line manager at a Pizza Hut restaurant.
What are the four functions of management? Give an example of each for a Pizza Hut restaurant manager.
Describe the three levels of management for Pizza Hut, as described in the video. Briefly discuss the types of decisions made by each level of manager.
Explain how managers analyze the environment and create plans.
3. Consider the following statement: "It /s very difficult and expensive for companies to produce high-quality goods and services. But consumers want high-quality products at low prices, and they expect far too much from companies in terms of product quaffty, given the price they Btl1 willing to
Discuss the five key skill areas for managers.
Describe the four functions of management and differentiate between the three levels of management.
Develop a group response to the following question: What are the respective roles of profits, obligations to customers, and obligations to the community for the firm in this situation?
From an ethical standpoint, what does your group conclude is the most appropriate action that should be taken by the company in this situation?
Gather your group together and reveal, in turn, each member’s comments on James Smith’s suggestion. Next, reveal the ethical issues listed by each member.
Before hearing any of your group’s comments on this situation, and from the perspective of your assigned role, do you think that James Smith’s suggestion regarding ignoring pollution standards is a good one? Write down the reasons for your position.
and 3 fines will be much lower than the cost of redoing the company budgets and complying with the new law next year.
However, the total amounts of the years
Because the company has a spotless environmental record, James Smith argues that if the company does not buy the equipment for three years, the most likely outcomes will be (a) a warning in year 1; (b) a small fine in year 2; and (c) a substantial fine in year
Explain the role of accountants and distinguish among the three types of professional accountants In Canada.
The company has a large uncommitted capital budget entry available in three years; those funds could be used to upgrade pollution control systems at that time.
The firm has already developed its capital budgets for the next two years. Any additional capital expenditures will cause major problems with the company’s cash flow and budget allocations.
Explain how the accounting equation Is used.
Describe three basic financial statements and shO'N how they reflect the activity and financial condition of a business.
Compare and contrast the corporate cultures of two companies that do business in your community. Be sure to choose two companies in the same industry—for example, a Sears department store and a Wal-Mart discount store.
Interview the manager at any level of a local company.Identify that manager’s job according to level and area.Show how planning, organizing, leading, and controlling are part of this person’s job. Inquire about the manager’s education and work experience. Which management skills are most
What differences might you expect to find in the corporate cultures of a 100-year-old manufacturing firm based in the Northeast and a 1-year-old e-commerce firm based in Silicon Valley?Application Exercises
In what kind of company would the technical skills of top managers be more important than human relations or conceptual skills? Are there organizations in which conceptual skills are not important?
Explain the key standards and principles for reporting financial statements.
Identify managers by level and area at your school, college, or university.
Select any group of which you are a member (your company, your family, or a club or organization, for example). Explain how planning, organizing, leading, and controlling are practiced in that group.
Explain how computing financial ratios can help in analyzing the financial strengths of a business.
What is corporate culture? How is it formed? How is it sustained?Questions for Analysis
How would you describe the corporate culture at Google?
1. There are clearly benefits for firms that embrace green accounting practices, but are there also benefits to clients? If so, describe them. In accounting, there is one important activity that impacts the environment, and that is the use of paper for all those financial statements. But the
Describe the development and explain the importance of corporate culture.
Explain the importance of strategic management and effective goal setting in organizational success.
Describe the basic skills required of managers.
Identify different types of managers likely to be found in an organization by level and area.
Describe the nature of management and identify the four basic functions that constitute the management process.
The most recent addition to the Mini product line is the Countryman. Do you think that this vehicle is well suited to the American market?
Legal and political factors can influence a firm operating in the global economy. How would import tariffs influence the sales of Minis in the United States? What would be the potential impact of a quota on imported vehicles?
How does the buying process in the United States differ from other international markets?
How do social and cultural factors influence the sales of Minis in the United States and around the world?
A company wishing to enter the international market can consider several levels of involvement, including operating as an importer or exporter, international firm, or multinational firm.Which of these best describes Mini? Support your conclusion.
Explain how legal and political differences influence international businesses.
Discuss the ways in which social, cultural, and economic differences affect businesses with international operations.
Identify three levels of international involvement and describe how a firm selects the most appropriate level.
Consider how you will expand internationally (i.e., independent agent, licensing, etc.). Do you expect global competition for your product? What advantages will foreign competitors have?
2. Why might there be reluctance on the part of accounting firms or their clients to embrace green initiatives like paperless systems? In accounting, there is one important activity that impacts the environment, and that is the use of paper for all those financial statements. But the electronic
Will you sell your product in another country? If so, what countries and why? What challenges will you face?Hint: To help you consider issues of global business, refer to Chapter
What steps can you take to be a “good citizen”in the community? Consider also how you may need to be socially responsible toward your customers and, if applicable, investors, employees, and suppliers.
A business shows social responsibility by respecting all of its stakeholders. What steps will you take to create a socially responsible business?Hint: Refer to the discussion of social responsibility in Chapter
All businesses have to deal with ethical issues. One way to address these issues is to create a code of ethics. List three core principles your business will follow.Hint: To help you consider the ethical issues that your business might face, refer to the discussion in Chapter 2.
Why will customers choose to buy from your business instead of your competition?Hint: In this section, describe what will be unique about your business. For example, is the product special or will you offer the product at a lower price?
Briefly describe your ideal customer. What are they like in terms of age, income level, and so on?Hint: You don’t have to give too much detail in this part of the plan; you’ll provide more details about customers and marketing in later parts of the plan.
What form of business ownership (sole proprietorship, partnership, or corporation) will your business take? Why did you choose this form?Hint: For more information on types of business ownership, refer to the discussion in Chapter 3.
words or less.
What will your business do?Hint: Imagine that you are explaining your idea to a family member or a friend. Keep your description to
What is the name of your business?Hint: When you think of the name of your business, make sure that it captures the spirit of the business you’re creating.
Gather your group together and reveal, in turn, each member’s comments on whether the call center should be outsourced immediately. Next, reveal the ethical issues listed by each member.
Before hearing any of your group’s comments on this situation, and from the perspective of your assigned role, do you think that the call center should be outsourced immediately?Write down the reasons for your position.
With Lang’s goals of creating a global company, can INDE continue to be a one-person operation?
The American consulate has given Lang little business help because her products are made in Italy. Do you think the consulate’s treatment of an American businessperson is fair or unfair? Explain your answer.
When Lang deals with Italian manufacturers, she is a young woman in a man’s world. Often she must convince men that her purpose is business and nothing else. How should Lang handle personal invitations that get in the way of business? How can she say no while still maintaining business
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