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business
business process management
Business Process Management Practical Guidelines To Successful Implementations 5th Edition John Jeston - Solutions
You are running an executive workshop(s) to obtain a high-level process view and identify key areas for improvement and areas impacted by the move to a single Student and Finance solution.During the workshop, the following aspects of the move are discussed in relation to the benefits they will
What are the pros and cons of modeling the current process?
What are typical agenda items in an Understand workshop?
What are the deliverables of the Understand phase?
What are the key risks of the Understand phase?
You elect to conduct several Understand phase workshops to process model (map) the current processes, gather high-level metrics, and complete the People Capability Matrix.You have also elected to conduct a Voice of Customer exercise from a student point of view.During a workshop the process
What is unique about the Innovate phase?
What should executive management agree prior to the Innovate workshops?
What type of involvement is required from internal and external stakeholders?
How can Innovate workshops be structured?
What validation needs to be completed prior to approval?
Which aspects of the TOM are covered in this stage and why are they important?
What are the elements of the people strategy?
What steps are taken to derive the organization structure?
What considerations should be taken into account for training?
During the Launch and Understand phases, it became evident that major changes will occur for the staff. For example, there will be less focus on data entry and more on providing student service.Assignment guiding questions 1 Determine the relationship between the extent of cultural activity and the
What are the various solution options regarding system development?
What are the main differences between the agile and waterfall approaches?
What are the main differences between requirement-led and system-led development?
Why is traceability of requirements important?
What are the four implementation scenarios and when would you use them?
How would you use social media during the Implement phase?
How will you involve clients and vendors in marketing and testing?
Why is a rollback plan necessary?
Why and how will you monitor and adjust the implementation?
Why is benefits realization essential in any BPM activity?
Why is a typically, benefit step included in each BPM activity phase?
How does the benefit management framework relate to the process architecture?
What are the key elements in a benefits register?
What are the roles and responsibilities of the benefit owner and BPM activity sponsor?
Why would you use multiple scenarios when refining and optimizing the benefit mix?
What is a benefit delivery matrix and how does it assist in the benefits realization?
What are the key steps in relation to benefits when handing the project over to the business?
Describe in one brief paragraph the purpose of this phase of the 7 FE Framework.
Why is sustainability important?
List the activities that must be completed before beginning this phase.
Briefly describe how this phase links in with the Foundations and Enablement phases and with the BPM House.
What are the three essentials for each BMP activity?
Why are the three essentials crucial for each BPM activity?
Why are project gates important?
Can you name five project gates?
Why is stakeholder management important?
What are the key steps in stakeholder management?
What models can be used to map current and desired states for stakeholders?
What are the most common project management risks?
Project management is being performed throughout the project.Assignment guiding questions 1 How have you incorporated BPM project management into the project?2 What are the differences between BPM project management and “normal” project management?
Briefly describe the importance of people change management in BPM activities.
Briefly describe why an organization’s culture will significantly influence its performance.
List the four main influencers of behavior noting if they are a motivator or constraint and why.
List the eight major groupings of culture actions and provide some examples for each group.
List the steps in the traditional approach to change management with a brief description of each step.
Name some of the challenges with this traditional approach.
Briefly describe why organizational trust is critical.
List four trust builders and four trust busters.
Briefly describe the appreciative inquiry (AI) approach.
Describe the four steps in the AI approach and list some of the questions that may be asked in each step.
Provide a brief comparison between these two approaches.
Why is leadership important in a BPM activity?
What are the three levels of leadership?
Why should organizations strive to embed BPM?
What are the key elements of embedding?
How can these key elements be continually relevant?
Describe the key challenges in each of the three case studies.
Describe the steps/phases in each of the three case studies.
Describe the key lessons learned in each of the three case studies.
List the five levels of BPM maturity and typical characteristics of each level.
List the six factors of BPM maturity.
List the dimensions of the BPMM model and provide a brief description.
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