@Courtney88 to @Southwest Air: Absolutely floored by @SouthwestAir. No wonder your bags fly free, there’s a chance they’ll lose it & can’t give you a clue where it is. Prepare a response that explains that Southwest takes all baggage issues absolutely seriously. Request that the customer send a direct message (DM) with the customer’s flight confirmation number.

This action will help with the baggage search.

Your Task. 

Read the following Twitter messages and write a 140-character tweet reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.