@Tucson79 to @VW: Sunroof on wife’s Bug is noisy to the point that may not get VW for next car. Mentioned this at service, still whistles constantly. Prepare a response based on the following. We can’t immediately know the problem, but we do very much want to learn how we may be able to help. We will need you to DM us with the following information: your VIN number and your e-mail address. These pieces of information will enable us to reach out to you.

Your Task. 

Read the following Twitter messages and write a 140-character tweet reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.