Go to the user forum for the Ubuntu operating system (http://www.ubuntuforum.org) and browse through several topics, particularly under the "Main Support Categories" heading. How does the user-generated technical support you found on Ubuntu Forums differ from what you might find in a formal user guide? How might an organization use forums like this to assist in developing new technologies?

How might users exert influence on organizations through such forums? How might a technical communicator use such a forum to coordinate software developer and user needs?