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business
contemporary business
Contemporary Business 4th Canadian Edition Louis E. Boone, David L. Kurtz, Michael H. Khan, Brahm Canzer, Rosalie Harms, Peter Moreira - Solutions
What are the elements of a retailer’s marketing strategy?
What is distribution intensity?
What do customer service standards measure?
List the four major tasks of production and operations managers.
About 80 percent of the cars made in Mexico are for export to the United States and Canada. Do you foresee Mexico’s growth trend continuing? Why or why not?
Suppose you and your best friend decide to start a house-painting service. Draft a production plan for your business, including the following decisions: (a) Make, buy, or lease; (b) Suppliers; and (c) Inventory control.
What are the two time-related production processes?
Could a reduction in the weight of an airplane from 3D-printed parts also translate to a reduction in the cost of fuel and, ultimately, airline fares? Discuss the future impact of 3D-printing innovation on airfares.
Choose two firms to compare using information from their annual reports, which can be typically found on their website. One firm should provide a good benchmarking opportunity for its production processes. The benchmarking firm doesn’t need to be in the same industry as the other firm. Compare
List some of the reasons businesses invest in robots.
What are some of the ways 3D printers are serving the consumer market? When do you foresee the routine use of 3D printers in the home?
How can retailers that sell supplements increase transparency and regain the trust of their customers?
What are the major benefits of computer-integrated manufacturing (CIM)?
Are GNC’s rigorous quality control procedures enough to convince consumers that the dietary supplements they’ve been purchasing do not contain contaminants and are now labelled accurately? Why or why not?
How does an environmental impact study influence the location decision?
How could Toyota’s competitors draw from kaizen to gain efficiencies in their supply chain management?
What human factors are relevant to the location decision?
What problems might a manufacturing firm face when trying to implement and use the just-in-time systems successfully used at Toyota?
How must employees’ concerns fit in with production tinkering at Toyota?
Given the bad news from Consumer Reports, what customer relationship management initiatives would you suggest Toyota undertake?
What is the difference between a traditional manufacturing structure and a team-based structure?
What five steps are involved in controlling the production process?
What factors affect the make, buy, or lease decision?
Toyota has to face the same quality challenges that its North American competitors (GM, Chrysler, and Ford) have been facing. Do some investigation on how automobile manufacturers are incorporating quality into their cars and into their image. Who now is doing the best job on both questions?
Empowerment is having the power and authority to make decisions. For this project, the teacher steps back and allows the class to plan and carry out a day of classes. The students might appoint a leader and divide into teams (to plan a lecture, decide on an assignment, plana field trip, and other
The Web site Teampedia is “a collaborative encyclopedia of free team-building activities, free icebreakers, teamwork resources, and tools for teams that anyone can edit!” You want to select a team-building exercise to help break down stereotypes. What are some of the suggested
What might be lost when it comes to employee engagement when using social collaboration tools? What might be gained?
How can managers empower employees?
Divide the class into teams of relatively equal size. Each team can select one of the following two problems to solve or use another problem: arranging for a speaker or expanding the vegetarian menu in the cafeteria. The students do not need to complete the entire problem-solving process. Each team
Assume you would like to improve your business letter-writing ability. Using a search engine, such as Google or Bing, search the Web for sites with tips and suggestions to improve letter-writing skills. (An example is shown below.) Select two of these sites and review the material. Prepare a brief
Social collaboration tools allow multiple streams of information and multiple users to be updated at the same time on an ongoing basis. Discuss the impact of real-time updates to multiple users, including the information’s accuracy and timeliness.
How do employee share ownership plan and stock options reward employees and encourage empowerment?
Try this listening exercise with a partner. First, spend a few minutes writing a paragraph or two about the most important thing that happened to you this week. Second, read your paragraph out loud to your partner. Next, have your partner read their paragraph. Finally, take turns stating the most
Visit the website of ESOP Association Canada (www.esopcanada.ca). Click on “About ESOPs.” Print out the material and bring it to class to participate in a class discussion on employee share ownership plans.
Reflect back on the COVID-19 pandemic. Did you need to work or attend classes virtually without ever meeting co-workers or classmates face to face? In what ways did you build trust or manage conflicts?
On your own or with a classmate, visit your school’s library, a mall, or anywhere that people gather. Take 10 or 15 minutes to observe the nonverbal cues that people give each other: Does the librarian smile at students? What is the body language of students in groups?Notice any changes in
“It is a well-known fact that people who are members of virtual teams can suffer from isolation and a lack of personal interactions.” Do you agree with this statement? Why or why not? Describe your own experience with virtual teams.
Choose a company you are familiar, or whose products you use. Research the company’s products and its socially responsible and sustainability initiatives (e.g., see whether the firm has set a goal to reduce its energy consumption). Create an advertisement that focuses on one of these initiatives
Discuss situations in which you have witnessed gender or cultural bias at work or at school. What could have been done to prevent the situation?
Explain team level and team diversity.
Provide specific examples of what Sandberg refers to when she says that we need the talents of the entire labour force and not just half. What other solutions can you propose for companies to deal with gender bias?
Discuss the ways companies can provide incentives to employees and customers for innovative and cost-saving ideas. Should Starbucks have a similar incentive as part of its My Starbucks Idea program?
Can you think of other ways Starbucks can listen to customer feedback and suggestions while also engaging them?
How does cohesiveness affect teams?
What is a team norm?
Does the Ritz-Carlton work environment sound like the type of place you would like to work? Why or why not?
What is cognitive conflict, and how does it affect teams?
What is the role of external communication? Why is it so important to companies?
In an environment that acknowledges mistakes and encourages open communication, discuss the types of risks a team member might take to accommodate a guest.
Explain affective conflict and its impact on teams.
Discuss how the same openness that can increase innovation, collaboration, and knowledge sharing in an open office environment can also undermine it.
What is the difference between communication in low-context and high-context cultures?
How do you think COVID-19 has affected or will affect workplace design? What types of features might employees demand in co-shared work environments?
In the context of the communication process, what is noise?
Define the four common listening behaviours.
What is external communication?
What is the first thing a company should do when a public crisis occurs?
IKEA continually looks for ways to get the most out of the wood it uses by designing products that minimize the amount of wood needed while increasing manufacturing efficiencies. What do you think this means, and what are some examples of this?
Imagine that you recently became the owner of a popular ice cream shop. You want to attract more customers and expand the business. What type of production process—continuous or intermittent—is better for your business? Create a plan that shows the details of how you will use this process and
Go to the Web sites listed below to learn more about just-in-time inventory management systems. Make some notes on what you learned and bring them to class to participate in a class discussion.http://www.wisegeek.com/what-is-a-just-in-time-inventory.htm
What is mass production?
IKEA’s suppliers must comply with the company’s forestry standard to ensure that wood has not been grown or harvested in a way that harms the environment. How can this practice be applied to other industries that source heavy volumes of natural resources?
On your own or with a classmate, imagine that you’ve been hired to help a business group design a shopping mall. Using the location factors discussed in the chapter, recommend where the mall should be located—and why. Present your plan to the class.
Using an Internet news service, such as Google news http://news.google.com or Yahoo! news http://news.yahoo.com, search for news about a recent decision on a plant location. An example is Toyota’s recent decision to expand its production facilities in Woodstock and Cambridge, Ontario. Research
How does this business boom in Mexico impact the future of autoworkers in the United States and Canada?
What is the difference between flexible production and customer-driven production?
On your own or with a classmate, select one of the following businesses and sketch out or describe the layout that would be best for attracting and serving customers:a. A Mexican restaurantb. A home furnishings storec. A pet stored. A motorcycle dealershipe. A dentist's office
Visit the Web site of the International Organization for Standardization http://www.iso.org. Click on “standards development” and then “processes and procedures.” What are some of the products for which ISO standards are currently being developed?
What are the two main production systems?
What opportunities does globalization create for today’s entrepreneurs?
With its goal of becoming more like a software company, how might GE, a century-old company with over 300,000 employees, embrace a cultural shift within its organization?
Identify the educational factors that help expand current opportunities for entrepreneurs.
How should EA be reorganized to deal with its new plan?
Should EA include partnerships with other firms or organizations in its new plan?
Casper Mattress has turned the mundane activity of buying a mattress into a conversation on social media. Company co-founders are basking in the unexpected free publicity. Discuss how traditional mattress companies might respond.
How do entrepreneurs create new businesses?
Interview an entrepreneur. You can do the interview in person, by e-mail, or by phone. The person can be a local shop or restaurant owner, a hair salon owner, a pet groomer, a consultant—any field is fine. Find out why that person decided to become an entrepreneur. Ask whether their viewpoint has
American Express has established something it calls “Open Forum” to allow entrepreneurs and small business owners to communicate with one another and share ideas. Visit the Open Forum Web site and review the available material. Prepare a short report on how Open Forum could help an entrepreneur
Casper wants to expand past the bed-in-a-box idea and become a sleep lifestyle brand. Discuss steps the company might take to continue catering to the needs of its targeted demographic.
How do entrepreneurs differ from managers?
Certain demographic trends can represent opportunities for entrepreneurs—the aging of the North American population, the increasing diversity of the population, the growth in population of some areas, and the large number of two-income families, to name a few.On your own or with a classmate,
Venture capital firms are an important source of financing for entrepreneurs. Most actively solicit funding proposals. Go to the Web site shown below to learn more about venture capital. What are some of the famous businesses that were originally financed by venture capitalists?http://www.nvca.org/
List and discuss additional ethical issues facing entrepreneurs.
What is the difference between a classic entrepreneur and a serial entrepreneur?
Review the eight characteristics of successful entrepreneurs. Which characteristics do you have? Do you think you would be a good entrepreneur? Why or why not? Create an outline of the traits you believe are your strengths—and the traits that might be your weaknesses.
Visit the Web site of Entrepreneur magazine and click on “Starting a Business.” How should you go about researching a business idea? What are the steps involved in getting a product to market?http://www.entrepreneur.com
Are ethical dilemmas faced by entrepreneurs more difficult to manage than those faced by others? Why or why not?
Describe a social entrepreneur.
Many entrepreneurs turn a hobby or an area of interest into a business idea. Others get their ideas from situations or daily problems when they believe they have a solution—or a better solution than those already tried. Think about an area of personal interest or a problem you think you can solve
Discuss ways Bakaya can partner with other recyclers across North America. How might the recycling opportunities differ based on location?
What are the four main reasons people choose to become entrepreneurs?
Enterprise zones are designed to revitalize economically distressed areas. Choose an area you are familiar with. It may be as close as a local neighbor-hood, or as far away as a city, where you might like to live. Do some online research about the area. Outline your own plan for an enterprise zone.
If you had a clean tech idea, how would you go about gaining visibility and establishing relationships within the industry?
What is a lifestyle entrepreneur?
A central theme in the business startup environment is striking it rich. How might large companies deal with this issue when they create startup organizations within their organizational structure?
Describe Bruce Poon Tip’s personality? How does his personality influence the company’s culture and its core values?
Describe current demographic trends that suggest new goods and services for entrepreneurial businesses.
Describe how Poon Tip’s personality has had an influence on his company’s success.
What is meant by an entrepreneur’s vision?
What is intrapreneurship? How does it differ from entrepreneurship?
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