Questions and Answers of Excellence In Business Communication

Why do you think people are more likely to engage in rude behaviors on social media than during in-person communication?
Planning Meetings Having just led a meeting, you want to ensure that there is a definite follow-up process to ensure that it had value. Place the following actions in order of timing, providing a
Collaboration: Working in Teams; Media Skills:Shared Workspace The corporate office, marketing, and finance departments of your company are scattered across three locations in the city. It is
Collaboration: Collaborating on Writing Projects;Media Skills: Blogging In this project, you will conduct research on your own and then merge your results with those of the rest of your team. Search
Interpersonal Communication: Negotiation Choose three friends, and arrange two meetings in which technology will be used to conduct the meeting.From four separate locations, use your mobile phones to
Communication Etiquette: Etiquette in the Workplace;Participating in Meetings You have been asked by the chairperson of a group to observe a meeting she runs regularly. She feels that it is
Collaboration: Participating in Meetings With a classmate, attend a local community or campus meeting where you can observe a group discussion, vote, or take other group action. During the meeting,
Collaboration: Participating in Meetings In a team assigned by your instructor, conduct an online meeting to plan the development of a “sales brochure”(downloadable as a PDF) that explains the
Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and review all of Section 1.3 (Verbs). Then look at the following 10 items and select the preferred choice from each pair
Which sentence is in the active voice?a. The report will be written by Leslie Cartwright.b. Leslie Cartwright will write the report.4. Which sentence is in the passive voice?a. The failure to record
The following paragraphs contain a variety of errors, potentially involving grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary. Identify them using
Which of the following factors is a significant reason U.S.business professionals often need to understand the cultures of other countries?a. Recent changes to government regulations require cultural
Why are message encoding and decoding a particular challenge in intercultural communication?a. Language barriers make it impossible to encode and decode messages successfully.b. Senders tend to
Implicit biases area. believed but never publicly stated.b. implied in normal social interaction.c. biases of which people are unaware but that align with their conscious beliefs.d. biases of which
Cultural _________ includes an appreciation for cultural differences that affect communication and the ability to adjust one’s communication style to ensure that efforts to send and receive
What do we mean when we say cultures tend to be coherent?a. They are easily understood.b. They are impossible for outsiders to truly understand.c. They appear to be fairly logical and consistent when
The practice of presenting an inauthentic or incomplete“work version” of oneself to match the norms of the prevailing culture is known as _________.a. code-switchingb. encodingc. bias
The term _________ refers to subtle or overt behaviors that place some people outside the center and deem them less worthy of being there.a. centeringb. otheringc. reversingd. diversity
An example of low-context cultural communication would bea. someone using metaphors to convey meaning.b. someone assuming that the details of an agreement can be worked out later.c. someone
Which of these best characterizes nonverbal elements in intercultural communication?a. Nonverbal signals are universal, so they overcome the limitations of language.b. Nonverbal signals are unique to
Which of these is mentioned in the chapter as a reason that limits the career advancement of marginalized employees?a. A lack of interest in joining top managementb. Flatter organizational charts
Why do different generations in the workplace sometimes have different values, expectations, and communication habits?a. Each generation has been shaped by dramatically different world events, social
What is wrong with the Golden Rule of treating others the way you want to be treated?a. Other people don’t always want to be treated the same way you do, particularly people from other cultures.b.
When speaking with colleagues whose native language is different from yours, you should make it a habit to alwaysa. immediately rephrase every important point you make to give your listeners two
Which of these is not listed in the chapter as a tip for speaking with people from other language backgrounds?a. Look for and ask for feedback.b. Don’t rephrase a point until it’s obviously
When you are writing for multilanguage audiences, humor and references to popular culturea. should be used often because they make your audience feel welcome on a personal level.b. should generally
_________ _________ are people who use their position in the organization to “drive systemic improvements to workplace policies, practices, and culture.”a. Cultural reformersb. Cultural
Servant leadership can help counter exclusion bya. letting other people take the spotlight with substantive tasks.b. showing vulnerability in powerful people.c. showing how leaders power through
Which of these listening styles can help you learn about unsaid interpersonal or cultural issues?a. Passive listeningb. Content listeningc. Critical listeningd. Empathic listening
To better understand how cultures can differ even between close friends, find someone who lives close to you with whom you can discuss cultural differences. Create a list of similarities and
How does code-switching place an unfair burden on people outside the dominant culture in a workplace?
Why do some experts on culture advocate replacing microaggression with a term such as exclusionary behaviors?
Your management consulting firm frequently hosts events for current and potential clients at a local yacht club, a winery, and the symphony. One new consultant on your team recently joked about
Why would it be better not to treat other people the way you would want to be treated?
How do you think different ethnocentric approaches to doing business might damage international trade?
Message for Analysis: Adapting to Cultural Differences[LO-5] You are working in a culturally diverse organization in Dubai. Recently, employees from Jordan, Egypt, and Lebanon were transferred to
Intercultural Communication: Respecting Diversity You are a new manager at K & J Brick, a masonry products company that is now run by the two sons of the man who founded it 50 years ago. For years,
Intercultural Communication: Respecting Diversity;Collaboration: Team Projects , Chapter 3 With a team assigned by your instructor, find a recent example of discriminatory behavior in the business
Intercultural Communication: Recognizing Cultural Variations Find three members of your class from different cultural backgrounds and preferably very different ethnicities. Using the eight categories
Intercultural Communication: Writing for Multiple-Language Audiences; Collaboration: Team Projects, Chapter 3 With a team assigned by your instructor, review the Facebook pages of five companies,
Intercultural Communication: Speaking with Multiple-Language Audiences; Collaboration: Team Projects , Chapter 2 Find two colleagues or friends, ideally those who speak different first languages.One
Intercultural Communication: Being a Diversity Ally You’ve just left your company’s annual strategy planning session, during which the company CEO interrupted people at least a dozen times
Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and review all of Section 1.4 (Adjectives). Then look at the following 10 items and identify the preferred choice within
Each of the following sentences contains at least one error in spelling, grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary. Rewrite each sentence,
The following paragraph contains a variety of errors, potentially involving spelling, grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary.Identify them
Which of the following tasks should you do when you’re planning a writing project?a. Define your purpose.b. Revise carefully to make sure you haven’t made any embarrassing mistakes.c. Choose
Which of these is a reason the discovery technique of free writing can help you find your focus when starting a project?a. It narrows your focus by eliminating any words or phrases that are not
How should you schedule your time for a writing project in an unfamiliar subject area when you have no idea how long it will take to complete the research and produce a first draft?
A day after sending an email to all 1,800 employees in your company regarding income tax implications of the company’s retirement plan, you discover that one of the sources you relied on for your
Email lacks both the visual element and the instantaneous connection of some other media. Could these supposed shortcomings help some employees communicate more comfortably and effectively? Explain
When sending out marketing messages about a highly technical and valuable piece of equipment, what sort of media channel choices might be considered best options, and why?
You have been invited to speak at an annual industry conference. After preparing the outline for your presentation, you see that you’ve identified 14 different points to support your main idea.
Outlining Your Content A writer working on an insurance information brochure is having trouble grouping the ideas logically into an outline. Using the following information, prepare the outline,
Analyzing the Situation; Media Skills: Presentations Visit the PepsiCo website at www.pepsico.com and locate the latest annual report. Read the CEO’s letter to shareholders. (Typically, it’s
Planning: Analyzing the Situation; Collaboration:Planning Meetings, Chapter 3 How can the material discussed in this chapter also apply to meetings, as discussed in Chapter 3? Outline your ideas in a
Planning: Creating an Audience Profile; Collaboration:Team Projects, You and three of your colleagues are to present your ideas on minimizing costs at a company meeting. You know that audience will
Planning: Analyzing the Situation, Selecting Media;Media Skills: Email, , Chapter 11 A large and successful organization suffered a sustained drop in sales during a period of economic decline. This
Planning: Assessing Audience Needs Choose a fairly simple device that you know how to operate well.Write two sets of instructions for operating the device: one set for a reader who has never used
Planning: Assessing Audience Needs; Media Skills:Blogging; Communication Ethics: Making Ethical Choices, Chapter 1 Your supervisor has asked you to withhold important information that you think
Planning: Assessing Audience Needs; Media Skills:Mobile Using a computer or full-sized tablet, visit the website of any well-known company and review its About or About Us page. Identify three ways
Planning: Using Storytelling Techniques; Communication Ethics: Providing Ethical Leadership; Media Skills:Podcasting, Chapter 1, Chapter 8 Research recent incidents of ethical lapses by a business
Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and review all of Section 1.5 (Adverbs). Then look at the following 10 items and indicate the preferred choice within
The following paragraph contains a variety of errors, potentially involving spelling, grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary.Identify them
Writing “Jack is no longer with us” rather than “Jack died” is an example of what kind of writing technique?a. Political correctnessb. Euphemismc. Spin doctoringd. Rhetoric
Which of these is an important reason to review your writing and speaking choices carefully to make sure you are not using biased language?a. Biased language often reflects biased thinking, and it
Which of the following is a concrete word?a. Littleb. Mousec. Faithd. Quality
Explain the important differences between texting and formal writing on paper or email.
Should you bother using transitions if the logical sequence of your message is obvious? Why or why not?
Creating a Businesslike Tone, Read the following email draft and then (a) analyze the strengths and weaknesses of each sentence and (b) revise the document so that it follows this chapter’s
Substitute a better phrase for each of the following:1. You claim that 2. You must update 3. It is not our policy to 4. You neglected to 5. In which you assert 6. We are sorry you are dissatisfied 7.
Rewrite these sentences to reflect your audience’s viewpoint:1. Your email order cannot be processed; we request that you use the order form on our website instead.2. We insist that you always
Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances,
I am applying for the position of accounting intern in your office. I feel my grades prove that I am bright and capable, and I think I can do a good job for you.
Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances,
Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances,
Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances,
Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances,
With all the online news sources available today, I can’t believe you didn’t know that MyTravel and Thomas Cook were in merger talks—I mean, you don’t even have to get up from your computer
Revise these sentences to be positive rather than negative:1. You have not filled in every section of the questionnaire we sent you.2. It’s clear that you have not understood the question.3. It is
Rewrite each of the following to eliminate bias:1. Whomever we hire, he or she needs to know both Java-Script and Python.2. This office made several changes to remove barriers for disabled
Writing: Establishing Your Credibility; Microblogging Skills , Chapter 8 Search LinkedIn for the profile of an expert in any industry or profession. Now imagine that you are going to introduce this
Writing: Using Plain Language; Communication Ethics:Making Ethical Choices, Chapter 1 Your company has been a major employer in the local community for years, but shifts in the global marketplace
Writing: Creating Effective Sentences: Media Skills:Social Networking, Chapter 8 If you are interested in business, chances are you’ve had an idea or two for starting a company. If you haven’t
Write a concrete phrase for each of these vague phrases (make up any details you need):1. Sometime this spring 2. A substantial savings 3. A large number attended 4. Increased efficiency 5. Expanded
List terms that are stronger than the following:1. Ran after 2. Seasonal ups and downs 3. Bright 4. Suddenly rises 5. Moves forward
Rewrite the following phrases or sentences using more precise or stronger words so that they become more definitive for the reader:1. I wrote a good set of minutes for the meeting, which was pulled
Suggest short, simple words to replace each of the following:1. Inaugurate 2. Terminate 3. Utilize 4. Anticipate 5. Assistance 6. Endeavor 7. Ascertain 8. Procure 9. Consummate 10. Advise 11.
Write up-to-date, less-stuffy versions of these phrases; write “none” if you think there is no appropriate substitute or “delete” if the phrase should simply be deleted:1. As per your
Rewrite each sentence so that it is active rather than passive:1. The raw data are entered into the customer relationship management system by the sales representative each Friday.2. High profits are
Writing: Crafting Unified, Coherent Paragraphs; Collaboration:Evaluating the Work of Others, Chapter 7 Working with four other students, divide the following five topics among yourselves and each
Writing: Using Transitions [LO-6] Add transitional elements to the following paragraphs to improve the flow of ideas. (Note: You may need to eliminate or add some words to smooth out your
Media Skills: Writing for Mobile Devices [LO-7] Find an interesting website article on any business topic. Write a three-paragraph summary that would be easy to read on a phone screen.
Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and review Section 1.6.1 (Prepositions). Then for the following 10 items, indicate the preferred choice within each set
Each of the following sentences contains at least one error in spelling, grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary. Rewrite each sentence,
The following paragraph contains a variety of errors, potentially involving spelling, grammar, capitalization, punctuation, abbreviation, number style, word division, or vocabulary. Identify them
Which of the following sentences contains hedging words?a. There is an 80 percent chance the project won’t hit its May 20 deadline.b. There is a possibility that the project might be done by May
Which of the following is not an example of a redundancy?a. Visible to the eyeb. Free giftc. Practical and efficientd. Repeat again
Which of these is not one of the design elements discussed in the chapter?a. Projectionb. Balancec. Restraintd. Consistency
Which of these is not one of the proofreading tips mentioned in the chapter?a. Take your timeb. Use perceptual tricksc. Make multiple passesd. Never proofread on-screen
Which of these is most true about security and privacy when distributing messages?a. Bank-grade encryption has solved most problems of network security.b. Corporate email systems no longer accept

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