Operations Management 1st Edition Steve Brown; Kate Blackmon; Paul Cousins; Harvey Maylor - Solutions

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Which of the following components of a consumer’s health insurance premium applies to operating expenses and profit in a health plan?a. Group rateb. Administrative loadc. Medical lossd. Community rate
Describe some operational issues arising from the use of capitation payments for both the provider and the health plan.
List the two major classifications of health plan reimbursements and give an example of each.
Describe the four major areas of a health plan operation and give an example of how a process in one part of a health plan operation impacts another part.
Differentiate between the medical loss and administrative load in a consumer premium.
Describe the two different models of a health insurance plan and state how they differ from one another.
Using the income statement and balance sheet examples provided in the chapter, calculate the return on capital in 2019.
The same hospital has $40 million in current assets and $30 million in current liabilities. During a 30-day month, they incurred total operating expenses of $10 million. How many days of working capital did they maintain this period?
A hospital has $25 million in gross revenues and $12 million in net patient revenues. What is the average deduction percentage for that period?
What is the principal difference between the direct and indirect methods for preparing the cash flow statement?
Why do organizations have their statements audited? What assurance does it provide?
What is a financial ratio? What value does it provide?
What is the logic of the order of the assets listed on the balance sheet?
What are the three key financial statements that business managers should be aware of, and how are they related?
Compare and contrast the incentives to healthcare providers under a fee-forservice reimbursement mechanism versus a prospective payment mechanism.
What constrains a hospital’s revenue?
Why should operations managers understand financial statements?
What is the role of a teaching hospital in the healthcare industry?
What types of hospitals exist, and whom do they serve?
Define an “average” hospital in terms of size (employees, revenue, beds).
What are five of the key factors that distinguish a hospital from other industrial organizations?
Is health care a “business”?
Describe the roles of a business operations manager in health care.
Describe what makes a teaching hospital unique.
Explain the different classifications of hospitals.
Define hospital.
Richmond Community Hospital currently receives more than 10,000 boxes of pharmaceutical supplies per month. All of these items are manually inspected and logged to ensure adequate receipt prior to payment. Eight employees manage receipts and deliveries, while four employees manually record and
Healthcare organizations routinely make complex organizational decisions. As an example, a decision to modify the physical layout or space of a department, or alter the schedules of a nursing unit, will impact patient care in many ways.Since there are so many stakeholders involved, what process for
How does the medical care CPI relate to cost increases for other items?
What are the common sources of cost increases in health care?
What are the basic steps of a rational management decision-making process?
How are decisions made in organizations?
Who is considered the “father” of scientific management?
What are three of the key trends affecting hospital operations?
Does operations management impact a hospital’s competitive advantage?
What are the key goals of operations managers?
How does health care represent a system?
Why do we need operations management for health care?
3 What effect does increasing the speed with which customers are serviced have on queues?
2 What is the best priority system to use for allocating customers to tables?
1 How should the Clifton Noodle Bar organize its queuing system to maximize efficiency?
3 In what ways can operations managers play an important role in‘ethical’ factors within an organization?
2 Why is managing human resources a particularly difficult task in the modern era?
1 Why has the term ‘world-class’ changed in meaning over time?
Identify the importance of ethical and environmental considerations in operations.
Explain how linkages with other firms contribute to world-class operations
Describe how firms have reconfigured themselves to enhance operations capabilities
Identify the role of human resource management, innovation and quality in world-class operations
Explain what world-class operations means today• Describe the importance and limitations of lean production
4 What are the major differences between effectiveness and efficiency?How can the balanced score card align these measurement issues?
3 What are the key differences between continuous improvement and business process engineering?
2 What type of performance measures and improvements might you see within operations management in the following settings?a. Higher educationb. Provision of health carec. Provision of social servicesd. A high street banke. A fast-food outletf. A large manufacturing firm.
1 In the modern era, why is it important for all firms to measure and improve upon their performance?
Whose ideas should be voiced?
What issues that relate to acceptance of benchmarking can be addressed?
Who else should be involved in benchmarking?• Who else has important information about (or access to) a company not available elsewhere?
Which companies should we talk with and/or visit?
4 How might you apply the SERVQUAL model to a restaurant?
3 What is meant by the ‘cost of quality’?
2 How might you apply SPC to service setting?
1 Why has quality emerged in terms of strategic importance in recent times?
3 How might customer complaints actually be an opportunity for gaining greater loyalty to an organization?
2 What is the influence of apostles (customers who tell others how good your service is) and terrorists (customers who tell others how bad your service is) on a business?
1 Compare the two cases in terms of how each firm looked after their customers.
Can two or more parts be combined into one?
Does the item have any design features that are not necessary?• Can any parts be eliminated?
Identify different ways to manage quality within operations• Apply some common techniques and tools for managing quality in manufacturing and service operations.
Describe how quality management has evolved over time
6 Choose two of the packages from the list of software below. From their websites, what are the positive features of each?• Define quality from different perspectives
5 What are the advantages and pitfalls of using project management software in planning and controlling your projects?
4 How do the methods of capacity planning in project through the aggregate project plan compare with capacity planning in other aspects of operations?
3 How would the principles of project management be used to ensure the success of a group project that you are involved in as part of your coursework?
2 Why is successful project management important to both organizations and individual managers?
1 What is a project, and how does it differ from other operations activities?
4 In such a process there are trade-off decisions to be made between the objectives of time, cost and quality. In this case, suggest which of these should have been the priority.
3 How might ‘process design’, as discussed in this chapter, have helped this project avoid some of the problems that they faced?
2 Why might having a dedicated project team be important to the success of such an important project?
1 Why should the proposal document for such a project be circulated to all relevant parties, and is it important for it to be available for the project team?
5 What is the difference between MRP and MRPII?
4 What is the difference between ‘push’ and ‘pull’ systems?
3 What is kanban, and why is it used in JIT?
2 What type of inventory systems might you see in the following:a. A hospitalb. A fast-food restaurantc. A warehoused. A PC manufacturer.
1 From the above case, describe how inventory management has been used for strategic advantage.
3 What is meant by chase demand? Describe how this may be applied in three different settings.
2 Why is capacity sometimes more difficult to plan in a service environment than it is in manufacturing?
1 Describe the difference between theoretical and design capacity.
4 Discuss the concept of appropriateness within the supply wheel.What is meant by strategic alignment?
3 Explain the different sourcing structures that can be used. Which structures should be used in which situations?
2 Assume you are a consultant and have been asked to help in the development of a tactically focused purchasing organization to a strategically focused supply process. How might you approach this task? What do you see as the key problem areas?
1 What is the difference between purchasing as a tactical function, and supply as a strategic process?
Outline the various sourcing strategies available to the firm• Explain when, why and where each strategy should be used.
Explain the development of purchasing into strategic supply
3 Provide three examples of each of the following:a. A professional serviceb. A mass servicec. A service factory.
2 Explain why flexible manufacturing systems are now in place in many high volume industries.
1 Describe the process choice and layout that you would expect to find in the following:a. A fast food restaurantb. A general hospitalc. A car repair workshop.
6 How would using modular design be applied to other industries?For example, would it be appropriate for other vehicle design, construction, aerospace, services and computer software design?
5 Why might modular design and the use of standardized components compromise the performance of the end product?
4 What are the limitations of using reverse engineering?
3 What can the NPD manager do to ensure the best chances of success of a new product, and how would you determine success?
2 What are the limitations of box and arrow models of the NPD process?

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Operations Management 1st Edition Steve Brown; Kate Blackmon; Paul Cousins; Harvey Maylor - Solutions

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