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hotel operations management

Operations Management Creating Value Along The Supply Chain 6th Edition Roberta Russell, Bernard W Taylor - Solutions

$8-4. Compare the use of predetermined motion times for devel-oping time standards instead of using time-study methods, and discuss the advantages and disadvantages.
S8-3. When conducting a work sampling study, how can the number of observations required by the study be reduced?
S8-2. A traditional performance rating benchmark (or guideline)for "normal" effort, or speed, is dealing 52 cards into four piles, forming a square with each pile 1 foot apart, in 0.50 minute. Conduct an experiment with one or more fellow students in which one deals the cards and the others rate
58-1. Describe the steps involved in conducting a time study, and discuss any difficulties you might envision at various steps.
8-8. Jericho Vehicles is considering making a bid for a mobile rocket-launching system for the U.S. military. However, the company has almost no experience in producing this type of vehicle. In an effort to develop a learning curve for the production of this new mobile weapon system, management has
This roughly translates to about 15 minutes per line for a scribe just starting out. A scribe was generally thought to have completed his apprenticeship and was considered a craftsman after completing eight books where each book consisted of about 17,000 lines. (After eight books a scribe would
Prior to the invention of the printing press in the mid-1400s, the process of producing fine books, called illuminated manuscripts, was strictly manual and performed by skilled craftsmen. A scribe would copy the manuscript in ornate handwriting (or calligraphy) from an original text called an
PM Computer Services (described in Example 8.3) has received an order for 120 custom configured personal computers for a local business. Paulette and Maureen have so many orders that they can no longer perform the work themselves, and they must hire extra labor to assemble the units for this new
Discuss how human resources affect a company’s strategic planning process.
What are the disadvantages of empowerment?
Why is empowerment a critical element in total quality management?
Go to the Malcolm Baldrige Web site at http://www.quality.nist.gov and write a brief report on the role of human resource management at a Baldrige award-winning company or organization.
8-16. Select a workplace at your university such as an academic department office, the athletic department, the bookstore, and the cafeteria, and describe the compensation program for rank-and-file employees and any additional programs used to create job satisfaction and motivate employees.Also
8-15. Discuss some of the uses and limitations of learning curves.
8-14. Pick an activity you are familiar with in your daily life such as washing a car, cutting grass, or taking a shower and develop a process flowchart for it.
8-13. Explain the difference between horizontal and vertical job enlargement.
8-12. How successful have companies in the United States been in adapting new trends in job design that mostly have originated in Japan?
8-11. How has the increased emphasis on quality improvement affected human resources management in the United States?
8-10. Describe the three major categories of the elements of job design.
8-9. What does a learning curve specifically measure?
8-8. Why has “human resources” become popular in recent years?
8-7. Describe the characteristics of job design according to the scientific management approach.
8-6. What are the advantages of the scientific management approach to job design (specifically, task specialization, simplicity, and repetition) to both management and the worker?
8-5. For what type of jobs are learning curves most useful?
8-4. How did the development of the assembly-line production process at Ford Motor Company popularize the scientific management approach to job design?
8-3. Describe a job you have had in the past or a job you are very familiar with and indicate the negative aspects of the job and how it could be improved with human resource management techniques.
8-2. Select an article (or articles) from HR Magazine and write a report on a human resource management application in a company similar to the “Along the Supply Chain” boxes in this chapter.
8-1. Describe some of the advantages and disadvantages of telecommuting from both the employee and manager’s perspective.
$7-17. In problem S7-10 suppose Somerset furniture is consider-ing three possible sites for its distribution center, which are the most economical in terms of land and building cost.The coordinates for the three potential sites are site A(1700, 800), site B (2400, 1700), and site C (1800.
S7-16. State University in Problem S7-11 is attempting to locate the best site for a new student center and athletic complex.The university administration would like to know what the best location is relative to the four main concentrations of student housing and classroom activity on campus. These
$7-15. A development company is attempting to determine the lo- cation for a new outlet mall. The region where the outlet mall will be constructed includes four towns, which to- gether have a sizable population base. The grid map coor- dinates of the four towns and the population of each are as
57-14. The Federal Parcel Service wants to build a new distribu-tion center in Charlotte, North Carolina. The center needs to be in the vicinity of uncongested Interstate-77 and Interstate-85 interchanges. and the Charlotte-Douglas International Airport. The coordinates of these three sites and the
$7-13. In Problem 57-6, suppose the division commanders are limited to three possible sites for the supply depot because of airfield locations and enemy troop concentrations. The coordinates (in miles) of these three potential sites are site 1 (400, 250), site 2 (100. 200), and site 3 (200. 500).
S7-12. The Burger Doodle restaurant chain in Problem S7-9 is considering three potential sites, with the following grid-map coordinates, for its new distribution center: A(350.300), B(150, 250), and C(250, 300). Determine the best lo-cation using the load-distance formula, and plot this loca-tion
$7-11. State University is going to construct a new student cen- ter and athletic complex that will include a bookstore, post office, theaters. market, mini-mall, meeting rooms, swimming pool, and weight and exercise rooms. The uni- versity administration has hired a site selection specialist to
$7-10. Somerset Furniture Company imports furniture components and pieces from several manufactures in China and then as- sembles the finished furniture pieces and adds hardware at a distribution center before shipping the finished pieces of furniture on to its customers' warehouses in several
57-9. The Burger Doodle restaurant chain uses a distribution center to prepare the food ingredients it provides its indi-vidual restaurants. The company is attempting to determine the location for a new distribution center that will service five restaurants. The grid-map coordinates of the five
$7-8. Robin Dillon has recently accepted a new job in the Washington, D.C ., area and has been hunting for a condo-minium to purchase. From friends and coworkers she has compiled a list of five possible condominium complexes that she might move into. The following table indicates the weighted
S7-7. Herriott Hotels, Inc. wants to develop a new beachfront re-sort along the coast of South Carolina. A number of sites are available, and the hotel chain has narrowed the choice to five locations. They have graded their choices according to the weighted criteria shown as follows:Resort Location
$7-6. An army division in Iraq has five troop encampments in the desert, and the division leaders want to determine the best location for a supply depot to serve the camps. The (x, y)coordinates (in miles) of the camps. A. B, C, D, and E, and the daily amount of supplies (in tons) required at each
S7-4. Mega-Mart, a discount store chain, wants to build a new superstore in an area in southwest Virginia near four small towns with populations between 8000 and 42,000. The co-ordinates (in miles) of these four towns and the market population in each are as follows:Whitesburg Altonville Campburg
S7-3. In Problem S7-2. Home-Base has two parcels of land in Fayetteville and Statesville, North Carolina, Use the load-distance technique (and a map of North Carolina) to deter-mine which would be better.
S7-2. Home-Base, a home improvement/building supply chain.is going to build a new warehouse facility to serve its stores in six North Carolina cities-Charlotte, Winston-Salem, Greensboro, Durham. Raleigh, and Wilmington.The coordinates of these cities (in miles), using Columbia, South Carolina, as
S7-1. Exotech Computers manufactures computer components such as chips, circuit boards, motherboards, keyboards, LCD panels, and the like and sells them around the world.It wants to construct a new warehouse/distribution center in Asia to serve emerging Asian markets. It has identified sites in
S7-10. What location factors make small cities and towns in the Midwest attractive to companies?
57-8. Assume that you are going to open a Starbuck's is in your community. Select three sites. Perform a location factor analysis for each and select the best site.
$7-6. The following businesses are considering locating in your community:a. A pizza delivery serviceb. A sporting goods storec. A small breweryd. A plant making aluminum cans Describe the positive and negative location factors for each of these businesses.
$7-5. What would be the important location factors that McDon-ald's might consider before opening a new restaurant?
S7-4. Indicate what you perceive to be general location trends for service operations and manufacturing operations.
S7-3.Describe the positive and negative factors for a company contemplating locating in a foreign country.
S7-2. How are the location decisions for service operations and manufacturing operations similar, and how are they different ??
$7-1. What factors make the southern region of the United States an attractive location for service and manufacturing businesses?
7-26. Given in the following table are the tasks necessary for final assembly of a hospital bed, the length of time needed to perform each task, and the operations that must be com-pleted prior to subsequent operations. Construct a prece-dence diagram and balance the assembly line for a desired
7-25. The Speedy Pizza Palace is revamping its order-processing and pizza-making procedures. In order to deliver fresh pizza fast, six elements must be completed.Work Element Precedence Time (min)A Receive order 2-B Shape dough A1 C Prepare toppings A2 DAssemble pizza B. C 3E Bake pizza D3 F
7-24. Maureen Marcy is designing the layout for a new business in town, The Collegiate Spa. From visiting spas in neigh-boring towns, she has compiled the following data on movement between spa activities. Help Maureen determine where to locate each activity on a 2 × 3 grid so that nonad-jacent
'7-23. Spiffy Dry Cleaners has recently changed management, and the new owners want to revise the current layout. The store performs six main services: (1) laundry. (2) dry cleaning,(3) pressing. (4) alterations, (5) delivery, and (6) tuxedo rental. Each is located in a separate department, as
7-21. Professional Image Briefcases is an exclusive producer of handcrafted, stylish cases. The company assembles each case with care and attention to detail. This laborious process requires the completion of the six primary work elements listed here.Work Element Precedence Time (min)A Tan
7-20. The Costplus Corporation has set a processing quota of 80. insurance claims per 8-hour day. The claims process con- sists of five elements, which are detailed in the following table. Costplus has decided to use an assembly-line arrange- ment to process the forms and would like to make sure
7-18. Social Services is moving into a new facility. Historical data on client visitation per month among its six depart-ments is shown below. Design a layout for the new facility on a 2 X 3 grid that minimizes the distance clients must travel to receive services.To From 12 34 56 1-140 100 2-200
7-17. Amber Ale use a simple five-step process to prepare its products for shipment. Because of recent increases in de-mand, the company is setting up an assembly line to do the work. How should the line be constructed if Amber needs a new product off the line every 10 minutes? Draw a prece-dence
7-16. Tech Express provides technical assistance to customers through six separate departments, While much of the communication is electronic, it is helpful for departments working together on a customer's request to be physically located near to each other. Given the following data on customer
7-15. Jetaway, a small manufacturer of replacement parts for the aircraft industry, had always maintained a simple layout-all like machines were located together. That way the firm could be as flexible as possible in producing small amounts of the variety of parts its customers re-quired. No one
7-13. The Henry Street Mission uses volunteers to assemble care packages for needy families during the holiday season. The mission would like to organize the work as efficiently as possible. A list of tasks, task times, and precedence re-quirements follows:Task Precedence Time (mins)A-6 BA 3C B7 DB
7-12. Design a layout on a 2 X 3 grid that satisfies these preferences. Department A Department B Department C Department D Department E Department F A 0 x 1 4 - U
7-11. The TLB Yogurt Company must be able to make 600 party cakes in a 40-hour week. Use the following information to draw and label a precedence diagram, compute cycle time, compute the theoretical minimum number of workstations, balance the assembly line, and calculate its efficiency.Work Element
7-10. Marillion Hospital is building a satellite clinic in the Cold Harbor area of Richmond. The design committee hasa. Calculate the nonadjacent loads for the initial layout.b. Which pairwise exchange of departments would most improve the layout? collected data on patient movement from similar
7-8. Given in the following table are the tasks necessary for the assembly of Fine Cedar Chests, the length of time needed to perform each task, and the operations that must be com- pleted prior to subsequent operations. Element A Precedence Time (min) None B C AB D None 2 4 5 5 E D 3 F None 1 G F
7-7. Rent With Us Management Inc. has purchased a large hous-ing complex and must decide where to locate its offices and service facilities. The company has learned that locating each service in a different apartment building helps control the be-havior of tenants, but it would also like to keep
7-6. Professor Garcia has assigned 15 cases in his POM Semi-nar class to be completed in a 15-week semester. The stu-dents, of course, are moaning and groaning that the caseload cannot possibly be completed in the time allotted.Professor Garcia sympathetically suggests that the students work in
7-2.Design a layout on a 2 x 3 grid that satisfies the prefer-ences listed here Department A Department B Department C O U A Department D 0 / Department E + 0 O + Department F
7-1. Quick Start Technologies (QST) helps companies design facility layouts. One of its clients is building five new as-sembly plants across the continental United States. QST will design the assembly-line layout and ship the layout in-structions, along with the appropriate machinery to each new
7-21. Visit a local McDonald's. Burger King, and Taco Bell (or similar establishments). How do their layouts differ?Which appears to be most efficient? Why?
'7-20. What are the objectives of line balancing? Describe several heuristic approaches to line balancing.
7-19. Explore capacity planning at your university or place of business. How is capacity measured? What factors influ-ence the acquisition and allocation of resources?
7-18. Distinguish between a process and product layout. Give an example of each.
7-17. Discuss the advantages and disadvantages of cellular lay-outs. How does a cellular layout combine a product and process layout?
7-16. How do service layouts differ from manufacturing layouts?Give an example of a well-designed service layout and an example of a poorly designed layout.
7-14. How do mixed-model assembly lines differ from tradi-tional assembly lines? What additional decisions are required?
7-13. Why is capacity planning strategically important?
7-12. How are manufacturing cells formed? How does the role of the worker differ in cellular manufacturing?
7-11. Give an example of a fixed-position layout for producing a product and providing a service.
7-10. Explain economies and diseconomies of scale. Give an ex-ample of each.
7-8.Describe a flexible manufacturing system. How does it dif-fer from a cellular layout?
7-5.List five goals of facility layout. Give an example of a fa-cility you know that emphasizes each goal.
7-4.Virtual tours are a great way to study facility layout. Tour links and questions to answer are contained on the text website.
7.1. What is the difference between block diagramming and relationship diagramming? When might each be used?
6-17. Sandra Saunders and her design team are analyzing the production costs for three alternative monitor designs.Given the cost information below, and assuming form and function are similar for each design, which monitor design would you recommend?Monitor Fixed Cost Variable Cost A$700,000$250
6-13. Create an operations chart for making pancakes.
6-12. Construct a process flowchart of a process with which you are familiar. Identify bottlenecks, potential failure points, and opportunities for improvement.
6-6.Soft Key is trying to determine how best to produce its newest product, DVORK keyboards. The keyboards could be produced in-house using either Process A or Process B, or purchased from a supplier. Cost data are given below.For what levels of demand should cach process be chosen?Fixed Cost
6-5.Alma McCoy has decided to purchase a cellular phone for her car, but she is confused about which rate plan to choose. The "occasional-user" plan is $0.50/minute, re-gardless of how many minutes of air time are used. The"frequent-user" plan charges a flat rate of $55/month for 70 minutes of air
6-1. Lydia and Jon order their holiday gifts through the mail.They have spent many evenings at home comparison-shop-ping through gift catalogues and have found all the things they need from three mail-order houses, B.B. Lean, Spoogle's, and Sea's End. The purchase price for their se-lections from
6.11. Read about issues in outsourcing from a search on the web.Then, look at a company's website whom you buy from and see where their products are made.
6-10. Describe the four basic types of production processes.What are the advantages and disadvantages of each? When should each be used?
6-8.Explain the basic steps involved in process innovation.
6-6. Describe the factors often overlooked in the financial justification of new technology.
6-4. List and explain six factors that affect the decision to outsource.Explain the sourcing continuum.
6-3. What does process planning entail? How would process planning differ for batch and continuous processes?
6.2. Create a flowchart for the process of building flow charts described on page 229.
6-1. Our thinking process, limited by the paradigms under which we operate, can become very rigid. Try these out-ofbox thinking exercises:a. Where does the letter Z belong in this pattern, above or below the line? Why?BBCODE Gi)A EF HI KLMN OPQRS U T VWXYb. What letter comes next in the following

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