Operations Management Creating Value Along The Supply Chain 6th Edition Roberta Russell, Bernard W Taylor - Solutions

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What are the reasons for stating that communication is so important?
What types of skills are important for the onboard trainer in this type of situation as explained above?
Consider this list and identify how you would go about training staff to develop these soft skills.
Create a list of the important soft skills that are required by hotel and concession staff.
Bearing in mind the complexity of the workplace as identified in this case study, complete the task in Table 9.1.
What are the critical issues to consider when managing this department?
How is quality addressed in the accommodation department?
Consider why budgets are important in relation to the supply of uniforms.
Why would officers or crew be resistant to changes in uniforms or uniform policy?
Consider who the stakeholders are for cruise tourismin Barbados, and discuss how theymight perceive opportunities for the future.
In some ways this approach to developing a resort is criticised as being an example of ‘enclave tourism’, where tourists are sheltered from a local environment by barriers intended to protect the tourists and manage their experience (Boniface & Cooper, 2005, p. 453). Why is this and what are
What are the potential reasons for reluctance by some cruise professionals to encourage research?
What are the implications for the cruise industry that can arise from undertaking research?
Compare and contrast the different types of power bases available to the onboard leader.
Consider the challenges facing leaders of diverse work groups.What are the main considerations for effectively leading a team?
Which leadership styles can be used to maintain positive working relationships?
Considering the evidence in this chapter, what more can be done to reduce labour turnover?
What are the five steps of risk analysis?
What are the implications of a norovirus outbreak from these stakeholder perspectives?a The crew b The company c The guest
Consider the maintenance options (see work schedules and routines)and identify examples when they would apply.
When and why would a cruise company exceed 100% occupancy?
Examine Table 7.3. Identify additional strategies that could be included in this list to address contact reduction or contact improvement.
Consider the types of jobs at sea on cruise ships where uniforms are worn and identify the reasons they are used.
What are the drivers for shore excursion sales?
How can boat ports add to and/or detract from a guest’s cruise experience?
What would an analysis using Porter’s five forces framework tell you about a destination?
Compare and contrast the work done by CLIA and IMO.
Consider Figure 2.11. Undertake a similar exercise for different markets (e.g. Germany, United States, China) and reflect on the implications of the brand positioning in terms of facilities and services on board.
Consider the case studies of the five cruise ships and reflect on the logic of each ship’s size and scale, mix of facilities and services, and ratio of crew to guests in respect of target markets.
Reflect on Table 1.6 (A history of cruising) and identify specific moments in time in the list that could be considered political, economical, social or technological (or a combination of these).
Examine Table 1.4 (Top 20 city destinations) and identify which of these destinations can be accessed directly or indirectly by cruise ship.
Develop a definition of cruising that builds on the one presented in the early part of this chapter.
What currencies are required for itineraries including ports in Mexico, Italy, Greece, Turkey, Alaska, Australia, and China?
What are the challenges for those working on the purser’s desk?
Identify, for each role described in the individual vignettes, the points of contact that require the post holder to liaise with other crew members.
What are the lessons that emerge from the research project to inform graduate interns?
What are the elements that combine to define the cruise ship as a community of practice?
How can individual needs be met through a training program?
Why is it important to assess learning?
What are mentoring skills?
What are coaching skills?
How do you design a training session to address practical skills?
What is the difference between a training-oriented organization and a learning organization?
Which areas of shipboard life require to be addressed through training because of regulations?
What are the options for training crew on board?
What are the difficulties associated with complying with UK and US legislation for disability discrimination?
Describe the process of undertaking a cost-benefit analysis associated with the FSA.
What is the implication for a cruise ship visiting the United States that earns a VSP score of 83?
What is the role of the CDC?
What is the ISPS?
What protocols can be established on board for dealing with an outbreak?
What is the norovirus?
How are environmental issues addressed on board?
How can scheduling in the accommodation department be managed?
Define ergonomics and aesthetics and describe how these affect a cruise ship.
What is yield management or revenue management?
What are the critical issues to consider when planning a wine list?
What is the US VSP and how does it affect food and drink operations?
What comprises a typical food and drink production system for a contemporary cruise ship?
How and why do shipboard processes for producing meals differ from shore-side processes?
Describe the main stages of dealing with a customer.
What are the options for managing tipping?
What is TQM?
What is the difference between a service and a product?
What does quality mean?
What are the options available for employment?
What function does each department have?
What are the major departments on a cruise ship?
How are shore excursions organized for passengers on a megacruise ship? Consider:a. sales and marketingb. organization and planningc. arrival at port and joining the tourd. evaluation and quality control
What is Schengen?
What makes a good cruise destination?
How can destinations be analyzed?
What is a destination?
What are the secondary and emerging cruise sectors?
What part does weather play for cruise destinations?
What are the important factors that define a port or destination?
What are the primary cruising sectors?
What is “Port State Control”?
Compare the ICCL, CLIA, FCCA, and NWCA.
What is the purpose of the Vessel Sanitation Program?
Explain the following:a. SOLASb. MARPOLc. MARSEC
What is the IMO and what does it do?
What are the options for classifying cruise ships and why can this be useful?
Why are travel agents more commonly used for selling cruises?
What are the various ways that cruises are sold?
What is the marketing mix?
What are the brand images connected to Princess Cruises and P&O Cruises?
What parts do brand and brand image play for cruise companies?
How do you calculate space ratios for passengers?
What does the acronym GRT stand for?
Which corporation is the largest cruise operator in the world?
Which famous cruise brand is identified as being the first to start cruise holidays?
17-19. When should the following sequencing rules be used? (a)SPT: (b) Johnson's rule; (c) DDATE; (d) FCFS.
17-18. Give examples of four types of operations (manufacturing or service) and suggest which scheduling objectives might be appropriate for each.
17-17. Why is scheduling a job shop so difficult?
17-16. What are Gantt charts, and why are they used so often?
17-15. How can the success of a scheduling system be measured?
17-14. What are some typical issues involved in employee scheduling?
17-13. What is the purpose of dispatch lists? How are they usually constructed?
17-12. Look for advanced planning and scheduling software on the Internet. Write a summary of the techniques presented.

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Operations Management Creating Value Along The Supply Chain 6th Edition Roberta Russell, Bernard W Taylor - Solutions

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