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human communication
Human Communication 4th Edition Judy Pearson, Paul Nelson, Scott Titsworth, Lynn Harter - Solutions
3. Name the components of communication.
1. State reasons why the study of communication is essential.
10. If your boss tells you that you can leave work early on Fridays if you go on a date with him or her, he or she is utilizing a type of sexual harassment calleda. quid pro quob. hostile work environmentc. emotional labord. nothing; it is not sexual harassment
9. Confl ict in the workplace can bea. destructiveb. productivec. neither a nor bd. both a and b
8. Customer service representatives may use which of the following compliance-gaining strategies, in which the representative implies that it is immoral not to comply?a. promisesb. threatsc. pregivingd. moral appeals
7. Which technique of confl ict management is used to maintain relationship harmony but to stifl e creative dialogue and decision making?a. compromiseb. accommodationc. avoidanced. collaboration
5. When preparing for and taking part in an interview,a. you should dress a bit more casually than you expect the interviewer to dressb. you do not need to know the job description because the interviewer will tell you about the job’s dutiesc. you should avoid using strong eye contactd. you
4. Which of the following is a true statement regarding written credentials?a. The objective statement is usually the last bit of information on the résumé.b. The cover letter is a document that organizes credentials by type of function performed.c. An effective résumé contains good style,
3. When information is transferred between a worker and his or her boss formally, which type of communication has taken place?a. horizontalb. politicalc. societald. upward
1. An organization with this orientation generates and distributes power and control within society.a. economicb. pattern-maintenancec. politicald. integration
6. Practice effective customer service behaviors.
5. Engage in effective confl ict management practices with others in your workplace.
4. Enact skills relevant to workplace communication competence including immediacy, supportiveness, strategic ambiguity, and interaction management.
3. Take steps to effectively prepare for employment interviews ranging from creating a self-inventory and personal network to planning for postinterview negotiations.
2. Create an effective résumé and cover letter.
1. Explain various dimensions of workplace communication including different types of organizations and communication networks within organizations.
9. Those who schedule their days, are early for appointments, and plan for the future are probably members of a(n)a. M-time cultureb. P-time culturec. uncertainty-accepting cultured. explicit-rule culture
7. People in which type of culture openly discuss behavioral expectations?a. uncertainty-acceptingb. monochronicc. explicit-ruled. collectivist
6. Cultures that are more concerned with individuality, competition, and private property are members of which type of culture?a. collectivistb. relativisticc. individualisticd. assimilated
4. When people bring prejudices of their culture to intercultural interactions, they are beinga. ethnocentricb. stereotypicalc. accommodatingd. collectivist
2. How does a culture differ from a co-culture?a. A co-cultural group does not differ from the dominant culture in signifi cant characteristics.b. A co-cultural group exists within a larger culture, but some signifi cant characteristics differ.c. A cultural group exists within a co-cultural
1. Which of the following statements is not true?a. The convergence of technologies has created a“global village.”b. Communication with people from other cultures or co-cultures is becoming increasingly uncommon.c. The infl ux of foreign-born immigrants, aliens, and refugees has changed the
5. Identify broad cultural characteristics.6. Practice strategies for improving communication with people from other cultures and co-cultures.WHAT WILL YOU LEARN?7 INTERCULTURAL
4. Explain potential intercultural communication problems.
3. Provide examples of co-cultural strategies.
2. Distinguish between cultures and co-cultures.
1. Explain why you should study intercultural communication.
2. How have you maintained your relationships with various people over time? If you have come close to terminating a relationship, how was it regained? Using terminology from the text, what was the reason for the near-termination?
1. Consider a friendship you have or had. Explain that friendship in terms of the interpersonal relationship stages. Give examples that describe each stage.
7. We may begin a relationship with someone based on how desirable that person is to work with in the classroom.This type of motivation refers toa. responsivenessb. similarityc. complementarityd. attractiveness
5. Which of the following statements regarding friendship is true?a. Friendships remain unvarying and unchanged over time.b. All friendships are maintained identically, regardless of relational partners’ intent.c. The quality of friendship is affected by other psychological predispositions.d. For
4. Obsession, jealousy, gossip, and mental abuse are examples ofa. healthy interpersonal communicationb. marital relationshipsc. the negative qualities and harmful effects of some interpersonal relationshipsd. positive problem-solving techniques
1. Which is not an element of an interpersonal rela tionship?a. It includes at least two or more people.b. It involves people who are interdependent.c. Its patterns of interaction are inconsistent.d. Individuals in an interpersonal relationship have interacted for some time.
c We can improve relationships through communication by developing behavioral fl exibility.
We develop our unique relationship through personal idioms and playful interactions.
One goal of interpersonal communicators is to infl uence others in their interpersonal relationships.
Affectionate communication includes the expression of fond or tender feelings toward another person.
c Why do people terminate relationships? Hurtful messages, deceptive communication, and aggressiveness may have a destructive effect on interpersonal relationships.c Although interpersonal communication behaviors cannot be prescribed, three communication behaviors are essential to competent
People can achieve satisfying relationships.
Although some aspects of maintenance seem to generalize across most relationships, co-cultural differences affect our maintenance behaviors.
Other factors include proximity, responsiveness, complementarity, and social exchange.Summary Aggressiveness Androgynous Argumentativeness Attractiveness Bargaining Behavioral fl exibility Complementarity Complementary relationships Compliance-gaining Compliance-resisting Contradictions Deceptive
Attraction and similarity are important.
c Interpersonal communication is the process of using messages to generate meaning between at least two people in a situation that allows mutual opportunities for both speaking and listening.c Interpersonal relationships provide one context in which people communicate with each other. Interpersonal
9. Name four essential interpersonal communication behaviors.
8. List some motivations for terminating relationships.
7. Reveal ways to maintain positive relationships over time.
6. Identify some of the reasons people begin relationships.
4. Explain the importance of friendships.
3. Describe the dark side of interpersonal relationships.
2. Explain the importance of interpersonal relationships.
1. Defi ne interpersonal relationships and interpersonal communication.
2. Which of the verbal and nonverbal communication skills do you make use of in your conversations? Which of them do others use when conversing with you? Are there any that you like or dislike more than others in either situation?
10. The ability to locate, evaluate, and effectively use information is an important trait known asa. critical thinkingb. information literacyc. hearingd. selective attention
6. Which gender tends to listen in order to solve problems, is less attentive to nonverbal cues, and interrupts to switch topics?a. menb. womenc. both gendersd. neither gender
5. If you are thinking about what happened last weekend at college while listening to your mom on the phone, you are exhibiting what type of barrier to listening?a. stereotypesb. egocentrismc. personal biasd. mental distraction
4. When you are listening and attempting to understand the other person’s worldview, what type of listening are you utilizing?a. activeb. empathicc. criticald. for enjoyment
2. Which of the following statements is true?a. Personal and business relationships are not affected by listening.b. When communicating, college students spend over half of their lives listening.c. Listening constitutes only a small fraction of our communication activities.d. Listening does not
1. Hearing is a process, and listening is a process.a. mental; physicalb. mental; psychologicalc. physical; mentald. physical; physical
8. Engage in ethical listening behaviors.
7. Adapt general strategies for effective listening to specifi c situations including the workplace, the classroom, and mediated environments.
6. Describe differences in listening behaviors between men and women.
5. Use strategies for critical thinking to evaluate both the communication situation and the message of the speaker.
4. Analyze barriers to effective listening, including internal and external noise, perceptions of others, and yourself.
3. Defi ne and discuss examples of active, empathic, critical, and enjoyment listening.
1. Describe the listening process and identify the primary features that distinguish listening from hearing.
8. With regard to chronemics, Americans of high statusa. are granted the opportunity of arriving lateb. are always on timec. work on several tasks at a timed. view privacy as important
7. Compared to those who are unattractive, physically attractive peoplea. are treated differently as childrenb. generally have more success sociallyc. are more likely to succeed at workd. all of the above
5. When interpreting nonverbal communication, it is important to considera. contextb. only observed behaviorc. gut instinctd. “reading” people
2. Nonverbal codes work together with vocalized words toa. repeat and emphasizeb. complement and regulatec. contradict and substituted. all of the above
4. Defi ne and identify nonverbal codes.
1. Defi ne nonverbal communication.
10. When you describe observed behavior instead of offering personal reactions, you area. avoiding intentional confusionb. being concretec. using descriptivenessd. demonstrating cultural competence
9. Which of the following terms refers to disrespectful language?a. profanityb. jargonc. clichésd. colloquialisms
8. Dating, or specifying when you made an observation, is important becausea. you always view objects, people, or situations as remaining the sameb. situations do not change over timec. you are saying that something is always or universally a certain wayd. you clarify that your perception was based
7. Communication may be helped or hindered whena. proper grammar is usedb. language is used in unique or unusual waysc. clichés are avoidedd. sexist or ageist language is utilized
5. One way to improve language skills is to restate the other person’s message by rephrasing the content of the message, a process calleda. defi ning your termsb. paraphrasingc. using concrete languaged. dating
4. When doctors communicate with technical language, they are usinga. profanityb. euphemismsc. doublespeakd. jargon
b. Language is a minor way that we learn about our culture.c. Culture creates a lens through which we perceive the world and create shared meaning.d. Language and culture are not related.
3. Which statement refl ects the relationship between language and culture?a. Language does not progress in response to the needs of the culture, but culture does progress in response to language
2. Because massages can vary depending on the situation, it is important to examine the context of the communication.This is calleda. syntaxb. pragmaticsc. semanticsd. encoding
1. Which of the following is not a characteristic of language?a. classifi es realityb. organizes realityc. is intertwined with cultured. is concrete
5. Use specifi c techniques, like paraphrasing and dating, to demonstrate your verbal communication skills.
4. Describe the various forms of unique language and how they can provide both beauty in and barriers to communication.
3. Explain how language and culture are intertwined.
2. Identify three sets of rules that govern language use.
1. Defi ne language and state several of its characteristics.
2. The book discusses how people form impressions of who they are and how communication affects selfperceptions.How do you see yourself? How is this affected by your past, present, and projected future?How do you see yourself differently now than you did when you were in elementary school or high
1. Singer states that people’s perceptions are largely learned because what people see, hear, taste, touch, and smell is conditioned by their culture. What parts of your culture are key factors in how you perceive events in day-to-day life?
9. When people seek to present an ideal version of themselves, they are engaging ina. identity managementb. active perceptionc. attributiond. selection
8. Which of the following is a perceptual error frequently made by people?a. believing stereotypes about people who are different from themselvesb. believing other people are courageous, while they, themselves, are cowardlyc. believing that others are considerably older than themselvesd. believing
7. Selection occurs in perception in all of the following ways except fora. attentionb. exposurec. distractiond. retention
5. Perceptual constancy results because ofa. physiological factorsb. past experiences and rolesc. people’s cultures and co-culturesd. people’s present feelings and circumstances
1. Which of the following may be the result of physiological factors, past experiences and roles, cultures, and present conditions?a. selectionb. similarityc. self-serving biasd. differences in perception
6. Defi ne identity management.
5. Understand how your view of yourself is related to communication.
4. Identify errors you might make when you perceive others.
2. Describe how selection, organization, and interpretation occur during perception.
1. Explain some of the reasons why differences in perception occur.
10. When you respond to a speaker with a verbal or nonverbal cue, you area. giving feedbackb. not communicatingc. an example of noised. using a metaphor
9. According to the text, studying communication is essential because it cana. improve the way you see yourself and the way others see youb. teach you important life skillsc. help you succeed professionallyd. all of the above
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