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Management 16 Edition Stephen P. Robbins, Mary A. Coulter, Lori Long - Solutions
What areas of organizational change mattered most to employees in this case?
What techniques for reducing the leaders' resistance to change at Google could employees use to help make further progress toward these changes?
Why is "innovation" a more accurate word to describe Microsoft's latest efforts than "creativity"?
What structural, cultural, and/or human resource variables have helped encourage innovation success at Microsoft since 2014?
Has Microsoft achieved disruptive innovation with its AI products? Why or why not?
Is there an example of "sustaining innovation" in this case? Explain.
Do managers at different levels of the organization use their knowledge of organizational behavior (OB) differently? If so, how? If not, why not? Be specific.
Explain the organization as an iceberg concept as it relates to managers' difficulty in explaining, predicting, and influencing employee behavior.
Define the six important employee behaviors. Which behavior is most important to organizations? Explain.
Describe how employees with low and high job satisfaction, organizational commitment, and engagement think, feel, and behave.
Contrast the Big Five model and the Dark Triad. Describe how these personality traits help explain individual behavior in organizations.
Describe the key elements of attribution theory. Provide examples of the fundamental attribution error and self-serving bias occurring in the workplace.
Give an example of how managers could use each type of reinforcement to shape employee behavior in a retail setting.
What ethical issues might arise if Stephanie is not hired? In what ways are the possible ethical issues involved in hiring Sheri different (or the same) as hiring Scott?
What steps should managers like Jared and Amanda take to minimize the chance of making perceptual errors in this situation?
Do you agree with the employees walking off the job and striking during the summer heat wave? Will top-level managers agree as well? Why or why not?
How do uncomfortable or even dangerous working conditions affect how employees behave in the workplace?
What are the benefits of “listening for emotions” when asking employees what needs to be done to improve their work schedules and working conditions?
What impacts on employee recruitment, productivity, absenteeism, turnover, and attitudes (organizational commitment, perceived organizational support) can the organizations expect as a result of the heat waves?
Once an employee gets a company logo tattoo, how might their job satisfaction, job involvement, organizational commitment, absenteeism, and turnover be different from nontattooed employees? What are the reasons for any differences?
Employees might get a company logo tattoo when their attitude toward their company is positive. How does cognitive dissonance apply if their attitude towards the company changes to a negative attitude?
How could the shortcuts used in judging others (selective perception, assumed similarity, stereotyping, etc.) apply to an employee with a company logo tattoo?
Sometimes family members of employees who get company logo tattoos do not think it was smart to get that tattoo. How does attribution theory apply to the perceptions family members make about their relative with a company logo tattoo?
Do high levels of effort always lead to better job performance? Explain why or why not using the three elements of motivation.
How do the needs theories of motivation differ from Hertzberg’s and McGregor’s early theories of motivation?
How can managers motivate employees using goal-setting, reinforcement, and equity theories together?
Explain the three critical linkages in expectancy theory and their role in employee motivation.
What issues do managers face in motivating today’s workforce?
Can employee recognition and pay-for-performance programs work too well? Discuss.
What are the pros and cons of the open-book management approach at a government agency versus a privately owned business?
Does transparency mean managers will be prepared to answer questions from employees on what they need to do to earn more? Or if there are age, race, or gender pay disparities?
In what ways does the work environment at REI help satisfy one of the needs in the three-needs theory?
How could expectancy theory explain the motivation employees draw from the outdoor-oriented benefits offered at REI?
What else could REI do to improve how it motivates its employees?
When hiring employees not working in REI’s stores, like human resource managers, computer programmers, warehouse workers, and the like, should a preference be given to more outdoor-oriented candidates?
Using examples, describe the assumptions about human nature, Theory X or Theory Y, that best apply to managers at Televerde.
Analyze this case using the integrative model in Exhibit 14-9.
How might self-efficacy increase for inmates who work at Televerde?
In what ways could the relational perspective of work design be applied to Televerde’s approach? Are there other aspects of this perspective that Televerde might consider adding to what it already does?
What would be an example of how Televerde might implement a high-involvement work practice to complement what it currently does?
Separately discuss how group structure, processes, and tasks influence group performance and satisfaction. How might remote work improve group performance and satisfaction?
Describe the most common types of work teams.
Rank the characteristics of an effective team in terms of the most important characteristic of an effective team to the least important characteristic. Justify your rankings.
Explain the types of difficult people and how to handle them when managing teams.
What do you think? Why do some coworkers share so much personal information on social media?
A recent survey revealed that 51 percent of employees said they have had an office romance. Another survey found that workers in their 20s and 30s view workplace romances more positively than older generations do. Should colleagues refrain from posting about relationships with coworkers on social
What are the ethical implications of managing oversharing coworkers? Is sharing too much information about their hobbies, tattoos, religion, food interests, relationships, and children just normal human behavior?
What are the norms for the US Women’s National Soccer team?
How might different group development stages apply to this team? In your answer, note how making changes to cohesiveness might impact the stages of group development and the team’s performance in the World Cup.
What kinds of conflict do you think might impact the US team at different points, from training camp through competing in the World Cup? Which types of conflict will hinder and enhance the effectiveness of the team in the future?
Which characteristics of an effective team does the US team have? Which are missing? Could technology be used to support building the team’s cohesiveness leading up to the World Cup? Explain.
Is Taylor Swift’s Eras Tour really a team effort? Why or why not?
Why were crew members such as dancers, musicians, lighting and sound technicians, caterers, and even truck drivers on tour motivated to perform well on tour? Explain.
How important is it for a leader like Taylor Swift to recognize and reward her team? What challenged do Swift’s generous rewards pose for future tours and other artists?
What characteristics of effective work teams must be in place to make this tour so successful?
What conclusions from the four theories on leadership behavior are most important? Are supervisors born able to initiate structure, set goals, involve subordinates, delegate authority, encourage participation, or show consideration? Explain.
According to Fiedler’s contingency model of leadership, how do leaders use the least-preferred coworker (LPC) questionnaire to find the best leadership style for their situation?
If employees vary in their ability and willingness to perform tasks at work, how do leaders determine the amount of direction and support to provide each employee? Hint: consider the situational leadership and path-goal theories.
Why are the relationships between the leader and their subordinates important to the leader–member exchange theory? Are these relationships different in the presence of a charismatic leader?
Differentiate between transactional and transformational leaders and between ethical and servant leaders.
Which source of a leader’s power is most effective and why? Rank the five sources from most to least effective.
Micromanaging can make a well-intentioned leader less effective. How can the leader’s followers gain more autonomy and empowerment when needed?
Why is trust between leaders and employees important? Give an example of how a leader can demonstrate credibility to employees in a face-to-face, hybrid, and remote work environment.
Do you think a credible leader would need to go undercover? Is it ethical for a leader to go undercover in their organization? Why or why not?
What examples are provided in this case for how Katrina Lake exhibited authentic leadership?
What has Katrina Lake done that likely allowed her to develop credibility and trust as a leader?
In what ways has Katrina Lake demonstrated behaviors that indicate servant leadership? What could she do to exemplify servant leadership even more?
Lake’s Stitch Fix transformed how people shop by making personal shopping more affordable and less time-consuming. If Lake hopes to continue being viewed as a transformational leader in the eyes of her followers, what kinds of behaviors should she continue to exhibit?
How has NIL changed the power dynamic in college sports?
Why did the critics believe only a few basketball and football stars would benefit from NIL deals? What type of power do they have?
Haley Jones and Olivia Dunne have used a combination of expert and referent power to earn big money through NIL deals. What does this case suggest about followership (and about how leaders might relate to followers)?
Olivia Dunne has decided to use her NIL expertise to help other women athletes find success as well. Does Dunne’s NIL success help or hurt her ability to lead these women? Explain.
How is being an active listener related to a manager’s ability to communicate effectively?
What is organizational communication with employees like in the 24/7 work environment? How has technology changed the ways managers communicate with employees and vice versa?
What are some specific steps managers can take to become a better communicator?
Do different communication preferences impact the work environment? Can managers demand employees use a certain approach to communicating?
What ethical responsibility do employers have to train workers of different generations to communicate effectively in the workplace?
In what ways does Hootsuite’s concern about improving communication illustrate the topics of communication discussed in this chapter? Are there other aspects of communication not addressed by these types of programs?
What barriers to effective communication between colleagues are caused by the increased size of the company and additional its growth worldwide?
Which direction of communication and networks is Hootsuite’s addressing with the #RandomCoffee program? Which should be addressed further?
Describe your interest in participating as a student and separately as an employee in programs like #RandomCoffee, Innovate Brew, and Ten Thousand Coffees.
Which of the communication networks (chain, wheel, or all-channel) should Shopify rely on now that meetings are less of an option? Why?
If some managers become uncommunicative, what steps should Shopify’s employees take to improve communication?
How would the grapevine play a role in the ways communication happens after Shopify adopted its less frequent meeting culture?
Should other organizations adopt a no- or low-meeting culture? Why or why not?
Describe key performance indicators’ (KPIs) role in measuring organizational operations. What is the role of KPIs’ in assessing organizational performance?
Explain the balanced scorecard approach to evaluating organizational performance. How could the success of an organization’s cybersecurity program be monitored with the balanced scorecard approach?
Why is control important to customer interactions with an organization’s website, social media platforms, employees, and the like?
Do workers have a right to privacy at their jobs? Do you think it is possible to establish and maintain effective standards for employee privacy while instituting a controlled environment to prevent employee theft? Discuss.
Why do organizations have a compliance office? Compare and contrast corporate governance, compliance officers, and the board of directors.
Should organizations spend more resources monitoring their least experienced and youngest workers if they are the biggest cybersecurity risk?
How would you prioritize employee trust and privacy with the need for security? How could organizations make sure they are ethically controlling employees' behavior?
Identify the benefits and potential challenges of the Candy Meal Project for Hershey and Cargill.
What new key performance indicators will managers need to measure to run the Candy Meal Project effectively? What are the reasons for your answer?
What are the dangers to Hershey if management promotes the success of the food waste conversion too much? Is the Cany Meal Project likely to improve organizational performance at Hershey? At Cargill?
How did Starbucks use social media as a control tool?
In what ways does employees’ use of workplace allow Walmart to monitor employees’ activities at work in both positive and potentially negative ways?
How could Workplace have an impact on organizational performance?
Some employees might not feel drawn to using Workplace for the wrong reasons. What do you think managers might need to do to encourage employees to use Workplace appropriately?
Does an organization have an ethical responsibility to provide career development advice to employees? Explain your position.
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