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Management 16 Edition Stephen P. Robbins, Mary A. Coulter, Lori Long - Solutions
What if your school (or country) was competing for a championship and couldn’t afford to outfit athletes in such equipment and it affected your ability to compete? Would that make a difference?
Given the degree of complexity and change technology has brought to amateur and professional sports, what can (i.e., management) do to gain some control over their environment?
Which of the cells in Exhibit 4-2 applies most clearly to the environmental uncertainty faced by HBO?
Using Exhibit 4-4, what components of HBO’s external environment and specific environment are having an impact on the company? Why?
What, if anything, can HBO do to manage its environment and reduce its uncertainty exposure?
How might HBO’s organizational culture change as a result of the changes described in this case?
Which of the six organizational culture dimensions apply most clearly to Vice Media’s culture?
Do you think that a new CEO could have turned around the culture at Vice Media?
If you were the new CEO at Vice Media, what actions would you take to improve the culture?
Using workplace examples, contrast diversity, equity, and inclusion.
Which two types of diversity found in the workplace are most relevant in careers associated with your major?
Which of the five stages of diversity, equity, and inclusion is most difficult for managers to accomplish in most companies? Which should be the easiest?
Explain how the glass ceiling and pay inequity are outcomes of discriminatory behavior in the workplace. Why are exclusion and incivility on the list of discriminatory behaviors?
How do mentoring and diversity training support a company’s diversity, equity, and inclusion efforts?
Describe an employee resource group and why it is helpful to organizations and employees.
Do large companies have an ethical responsibility to refit shuttle buses or purchase new buses to accommodate workers with physical disabilities? Explain. Do schools and universities where future workers are trained have the same or different ethical responsibilities?
What ethical issues might arise in a workplace accommodating jobs for workers with deafness, blindness, or other physical disabilities but not accommodating workers with chronic illnesses like diabetes, Crohn’s disease, and long COVID? As a manager, how might you handle such issues?
What DEI stage does Gusto seem to be in? What is happening, and what should leaders do next?
Even though Julie Lee was helpful to Gusto’s gender diversity efforts, what demands does this case illustrate are involved in being the only woman?
Now that Gusto has hired more women engineers, what should it do to ensure that they do not leave the company?
Is Gusto on the right path to improve its workforce’s diversity? Explain.
The benefits of diversity do not happen automatically just because employers hire diverse employees. Companies need to do so much more after they attract diverse talent to come to work for them. What actions has Accenture taken to be more inclusive?
What are some of the ways that companies can increase the chances that employees from diverse backgrounds want to keep working for them?
Why is it important for top leadership to be representative of the rest of the organization from a diversity perspective?
How have the political and economic agreements between countries impacted the way companies moved products, offered services, or exchanged money since World War I?
What arguments are there for placing limits on globalization?
In what situations do you think using facial recognition technology violates people’s privacy?
Is it ethical to use facial-recognition technology if you are doing business in a culture where privacy concerns are not raised as much (like China)? Why or why not?
Is an international organization like the World Trade Organization in the best position to create rules governing facial recognition technology companies can use?
How can Glencore be subject to a new US law when it is based in Switzerland? Was the United States justified in launching this investigation?
Some think that Glencore should change its business practices because of this corruption investigation. What if there is no other way to get access to resources without brushing up against corruption?
Can the ends (providing a much-needed mineral like cobalt) ever justify the means (corrupt practices)? If so, when?
What are other examples of international companies that have been linked to corruption? What defense did they use to justify their practices?
Is Lululemon a multinational, multidomestic, global, and transnational organization?
What are the strengths and weaknesses of how Lululemon does business globally?
What external environmental forces are affecting Lululemon’s sourcing and manufacturing? What forces affect the first store opening in a new market or country?
What do you think Lululemon might need to do better to expand rapidly in the global marketplace?
Differentiate the business practices related to social responsiveness, social responsibility, and social obligation.
Does social responsibility mean something different to your employee behavior than your behavior as a manager? Do you think a business can be socially responsible when its employees and managers are not? Explain.
Compare the market, stakeholder, and activist approaches to green management. Why would a company choose one approach instead of the other?
Describe an approach companies should use to evaluate and report on their social responsibility and sustainability efforts.
Review the United Nations principles for doing business globally (see Exhibit 7-8). Identify and describe the two most important principles in your opinion.
How can managers encourage ethical behavior in the workplace?
Do you think promoting social responsibility through social media shows that a company is mostly concerned with enhancing its reputation rather than being ethical? Why or why not?
Do you think businesses have a responsibility to help employees balance their work demands with their family and personal commitments? Why or Why not?
How would you respond to your coworker or boss taking all the credit for your work? Explain.
Is Chobani a better example of social responsibility or social responsiveness? Provide reasons why.
What actions has Chobani taken that illustrate the socioeconomic view of social responsibility? What ways (if any) could Chobani expand its efforts logically into corporate philanthropy?
Which of the arguments for and against social responsibility apply to Chobani (see Exhibit 7-1)?
Do you think Chobani’s approaches to business would attract customers? Why or why not?
What barriers did Shanay confront in creating Every Kid Fed? How did she overcome them?
You read about one graduate student making a difference by being socially responsible. With Every Kid Fed as an example, how important is a partnership with companies for to individuals being socially responsible?
Building on the example of Shanay Thompson, what personal qualities and behaviors does it take to be socially responsible?
Provide examples of individuals leading socially responsible activities in your community. Have these individuals partnered with corporations? Why or why not?
Will the universality of management continue to be true in the future? Why or why not?
Describe what a manager does. How does the work of managers differ from that of nonmanagerial employees?
What is the difference between efficiency and effectiveness? Explain why both are valuable to managers.
Is there one best “style” of management? Discuss in terms of managerial functions, roles.
How are technology, social media, and other technological advances making a manager’s job easier? More complex?
Are the skills managers need different for lower-level and middle managers? Do managers at Amazon use managerial skills differently than those at UPS or Uber?
If career opportunities in an organization are limited, do managers have a responsibility to convey this information to employees? Explain your position.
Which of the four management functions of a manager’s work do managers most need guidance on from AI?
How might AI change a lower-level manager’s job differently than a top manager’s job by 2030?
What kinds of tasks do you think can be done by machines or computers in the future to help managers improve their employees’ well-being?
What can you do to make yourself more valuable to companies so that they need you (and not a machine) to get work done?
What makes Nike’s focus on the customer efficient and effective?
If you were in charge of taking Nike’s focus on the customer to the next level, what would you do?
What advantages of online shopping and in-person shopping do Nike Live stores try to combine? Why do you think (or why do you not think) Live stores will continue to be successful for Nike?
What do you think a focus on the customer will look like for companies in 2030?
Why is the Industrial Revolution significant for managers?
How have the classical approaches of management shaped management in today’s organizations? Are any of the classical approaches of management still relevant?
In what ways did the social-person and human relations approach influence management?
Is the quantitative approach to management still useful to managers? Explain.
Explain sustainability and the ESG movement in the field of management. What implications do they have for someone studying management?
Can managers focus too aggressively on productivity?
Should there be concerns about safety, quality, or customers’ cybersecurity at Twitter?
How will the changes at Twitter affect employee commitment and turnover?
Does Uber’s method for improving its drivers’ experience match the quantitative method? Explain. How could executives at Uber improve their data collection?
How would the early advocates for the social-person approaches feel about Uber’s CEO’s decision to get behind the wheel?
What data should managers collect to determine the best hybrid work arrangements?
Do managers have to offer hybrid work arrangements to remain competitive? Explain.
Because hybrid work arrangements are driven by employee preferences that will change over time, is it possible to find the “best way” to work remotely? Explain.
How can managers find the best way to do hybrid work and still put people first?
Describe the decision-making process.
Compare and contrast the five ways managers use intuition and evidence to make decisions. Can bounded rationality impact intuition and evidence-based management?
Explain the two types of problems and decisions. Contrast the four decision-making styles.
Is there a difference between wrong decisions and bad decisions? Why do good managers sometimes make wrong decisions? Bad decisions?
Describe some of the decision errors and biases. How do managers reduce errors and biases in their decisions?
Explain why blending technology with decision making will improve managers'’ judgment.
Was the decision by Ikea to recall and stop production of the Sladda appropriate? Explain both “why” and “why not.”
If you were a manager, how would you use this incident to “teach” employees about ethics and decision making?
What should managers and companies do to minimize their use of bad data?
How might intuition, the analytical decision style, and the conceptual decision style help to work against problems arising from using bad data?
What does this case illustrate about big data and analytics?
What do you think Major League Baseball needs to do to evaluate if the pitch clock is effective over the next five years?
How might rational and intuitive decision making both be involved when Major League Baseball changes the rules of the game?
What decision-making errors might Major League Baseball fall victim to as it tries to improve the game for its fans?
Be aware of your environment. What do you think this statement means for an organization? What are implications for managing the external environment?
How would a first-line manager’s job differ in these two organizations? How about a top-level manager’s job?
Describe your ideal organizational culture using the seven dimensions of organ-izational culture. What constraints would this culture put on organizational managers’ behavior? How? Does it constrain employees’ behavior? How?
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