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megaproject management
An Introduction To Project Management 4th Edition Kathy Schwalbe - Solutions
1. Your organization is about to complete a project to raise money for an important charity. Assume that there are 1,000 people in your organization. Also, assume that you had six months to raise as much money as possible, with a goal of $100,000. With just one week to go, you have raised $92,000.
5. Watch the videos mentioned in the Video Highlights for this chapter about the Space Shuttle Challenger disaster and lessons learned from it. (See www.intropm.com for the direct links.)Research other articles and videos about the lessons learned from the Challenger and space travel since then.
4. Find an article or video that provides a good example of closing a project. See the What Went Right? passage for ideas, but find your own unique example. Document your findings in a onepage paper, citing your references. mlo8
3. Compare the lessons-learned template on the companion Web site and the one available from Microsoft as shown in Figure 8-6. Search for at least one other example of lessons-learned report or template. Summarize their similarities and differences in a one-page paper, citing your references. vt8
2. Using the lessons-learned template on the companion Web site or the one available from Microsoft as shown in Figure 8-6, write a lessons-learned report for a project you worked on. If you cannot think of one, interview someone who recently completed a project and write a lessons-learned report
1. Find an example of a large project that took more than a year to complete, such as a major construction project. You can ask people at your college, university, or work about a recent project, such as a major fund raising campaign, information systems installation, or building project. You can
6. What advice about project closing is most useful to you? What other advice would you add? bgt8
5. What are the main closing outputs created as part of procurement management? vfr8
4. What is a post-mortem? lop8
3. What are the main topics included in a lessons-learned report? lo[6
2. What are the main closing outputs created as part of integration management? Why is it important to create a final project report, presentation, and lessons-learned report? nju8
1 What is involved in closing projects? Why should all projects be formally closed? mkio2
10. Which of the following is not advice for closing projects or phases?A. You don’t need to celebrate completing a project, especially if it did not go well.B. You should capture lessons learned as soon as possible, not just at the end of a project C. You should include tasks in the WBS for
9. Which of the following was not a lesson learned from the JustIn-Time Training project?A. good communications was instrumental to project success B. supplier partnerships were not very effective C. good planning paid off in execution D. the project steering committee was very helpful
8. __________are reviews often performed during contract closure to identify lessons learned in the entire procurement process A. Procurement audits B. Post mortems C. Lessons learned D. Knowledge transfers
7. A __________ is another name for a project closeout meeting A. celebration B. post project C. final review D. post mortem
6. The __________ should include requirements for formal acceptance and closure of contracts.A. project management plan B. procurement management plan C. contract itself D. contract management plan
5. What is the most common reason for closing or terminating a project?A. addition B. integration C. extinction D. starvation
4. Answering questions such as,“What will you do differently on the next project based on your experience working on this project?” is part of a __________.A. lessons-learned report B. customer acceptance/project completion form C. written notice of contract closure D. transition plan
3. Updating documentation and historical information produced by the project in a useful format is part of __________.A. updating organizational process assets B. archival C. closing procurements D. lessons learned
2. Which of the following statements is false?A. Even though many projects are canceled before completion, it is still important to formally close any project.B. Closing includes verifying that all of the deliverables are complete.C. Closing often includes a final presentation and report.D. Closing
1. Which knowledge areas include tasks related to closing?A. project scope, time, cost, and quality management B. project integration, scope, time, cost, and quality management C. project integration and procurement management D. all of the knowledge areas
Were the project goals attained? If not, what changes need to be made to meet goals in the future?
What project circumstances were not anticipated?
What surprises did the team have to deal with?
What needs to be done over or differently?
What worked well—or didn’t work well—either for this project or for the project team?
Describe advice on closing projects
Explain the process of closing procurements performed as part of project procurement management, and describe the contents of a written notice of a closed contract
Discuss the process of closing a project or phase performed as part of project integration management, explain the importance of a project closeout meeting and knowledge transfer, and describe the contents of a customer acceptance/project completion form, final project report, and lessons-learned
List several processes and outputs of project closing
Describe common ways to close or terminate projects
5. Perform the monitoring and controlling tasks for one of the case studies provided in Appendix C. If you are working on a real team project, create relevant monitoring and controlling documents, such as performance reports or quality assurancerelated charts using the templates and samples in this
4. Brainstorm two different quality related problems that you are aware of at your college or organization. Then review the charts found in the section of this chapter on the seven basic tools of quality and create two charts to help analyze the quality problems. Prepare a one-to two-page paper or
3. Using the information you developed in Team Project 1 or 2, role-play a meeting to brainstorm and develop strategies for solving problems with key stakeholders. Determine who will play what role (project manager, team member from a certain department, senior managers, and so on). Be creative in
2. You are part of a team in charge of a project to help people in your company (500 people) lose weight. This project is part of a competition, and the top “losers” will be featured in a popular television show. Assume that you have six months to complete the project and a budget of $10,000.
1. Your organization initiated a project to raise money for an important charity. Your organization initiated a project to raise money for an important charity. Assume that there are 1,000 people in your organization. Also, assume that you have six months to raise as much money as possible, with a
5. Watch the three YouTube videos mentioned in the Video Highlights feature of this chapter about Australia’s myki transportation smart card. Find a more recent video or article about myki. Describe what went wrong in controlling this project and what lessons can be learned on similar projects in
4. Assume you are working on a project to improve customer service. Create a Pareto chart based on the information in the following table. Use the Pareto chart template from the companion Web site or sketch the chart by hand so that your resulting chart looks similar to Figure 7-12.Customer
3. Follow the steps for using Microsoft Project 2010 provided in the Brief Guide to Microsoft Project 2010 in Appendix A through the section on earned value management. Open the data files as directed and then establish a baseline plan, create a tracking Gantt chart, and implement earned value
2. Given the following information for a one-year project, answer the following questions. Assume you have actual and earned value data at the end of the second month. Recall that PV is the planned value, EV is the earned value, AC is the actual cost, and BAC is the budget at completion.PV =
1. Find an example of a large project that took more than one year to complete, such as a major construction project. You can ask people at your college, university, or work about a recent project, such as a major fund raising campaign, information systems installation, or building project. You can
7. Why is it important to document contract changes? Why should project teams be watchful for constructive change orders?
6. Why is it important to keep the risk register up to date?
5. What are some of the tools and techniques for performing time, cost, and quality control? What are the Seven Basic Tools of Quality?
4. What is the difference between scope validation and scope control? Why are both important to project success?
3. What are the three main objectives of integrated change control?
2. Explain how earned value management helps you monitor project performance and forecast future cost and schedule information. What do you need to do to use earned value management?
1. What is involved in monitoring and controlling projects? What outputs of monitoring and controlling are common to all knowledge areas?
10. __________ change orders are oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order.A. Constructive B. Contract C. Procurement D. Controlled
9. ___________ are unplanned responses to risk events.A. Contingencies B. Reserves C. Workarounds D. Overallocations
8. ____________ predict future project status and progress based on past information and trends.A. Forecasts B. Status reports C. Progress reports D. Histograms
7. Which of the following is not true concerning controlling stakeholder engagement?A. You cannot control stakeholders, but you can control their level of engagement.B. Reporting systems, expert judgment, and meetings are all tools and techniques for controlling stakeholder engagement.C. Northwest
6. When a process is out of control, variations in the results of the process are caused by ________ events.A. random B. nonrandom C. planned D. unplanned
5. A ___________ chart is a histogram that can help you identify and prioritize problem areas.A. Pareto B. control C. run D. scatter
4. ___________ issues cause the most conflict over the life of projects.A. Change control B. Scope creep C. Cost D. Schedule
3. ________ involves formal acceptance of the completed project scope by the stakeholders.A. Scope creep B. Scope validation C. Deliverable acceptance D. Customer sign-off
2. _______ is a project performance measurement technique that integrates scope, time, and cost data.A. Integrated change control B. Flowcharting C. Earned value management D. Forecasting
1. Which knowledge areas include tasks related to controlling?A. project scope, time, cost, and quality management B. project integration, scope, time, cost, and quality management C. project human resource, communications, risk, and procurement management D. all ten knowledge areas except project
Explain how to control procurements
Describe the process of controlling risks
Discuss different approaches to controlling stakeholder engagement
Discuss tools and techniques to assist in cost control List the Seven Basic Tools of Quality, and provide examples of how they assist in performing quality control Summarize methods for controlling communications
Describe the schedule control process and schedule performance measurement tools, such as tracking Gantt charts
Explain the importance of validating and controlling scope
Discuss monitoring and controlling project work and performing integration change control as part of project integration management and how to use earned value management
List several processes and outputs of project monitoring and controlling, and describe outputs common to all knowledge areas
5. As you are executing your team project, document the top three problems you have experienced and how you are dealing with them. Document your results in a one-to two-page paper or short presentation.
4. Perform the executing tasks for one of the case studies provided in Appendix C. (Note: Your instructor might select just a few of these tasks as they can be very time-consuming.)If you are working on a real team project, perform the applicable executing tasks for that project. Remember to
3. Using the information you developed in Team Project 1 or 2, role-play a meeting to brainstorm and develop strategies for solving problems with key stakeholders. Determine who will play what role (project manager, team member from a certain department, senior managers, and so on). Be creative in
2. You are part of a team in charge of a project to help people in your company (500 people) lose weight. This project is part of a competition, and the top “losers” will be featured in a popular television show. Assume that you have six months to complete the project and a budget of $10,000.
1. Your organization initiated a project to raise money for an important charity. Assume that there are 1,000 people in your organization. Also, assume that you have six months to raise as much money as possible, with a goal of $100,000. List three problems that could arise while executing the
7. Find at least three videos and/or articles related to engaging people in a work setting. What are some of the common challenges managers face in engaging workers and other stakeholders? What techniques can be useful in improving stakeholder engagement on projects? Document your findings in a
6. Watch the YouTube video by RSA Animate about Daniel Pink’s views on motivation. (See the link on www.intropm.com or search for it on youtube.com.) Discuss the video with at least two of your classmates. Document your observations and opinions in a short paper or presentation.
5. Develop your own scenarios for when it would be appropriate to use each of the six conflict-handling modes discussed in this chapter (confrontation, compromise, smoothing, forcing, withdrawal, and collaborating). Document your ideas in a oneto two-page paper.
4. Review the following scenarios, and then write a paragraph for each one describing what media you think would be most appropriate to use, and why. See Figure 6-13 for suggestions.a. Many of the technical workers on the project come in between 9:30 and 10:00 a.m., while the business users always
3. Take the Myers-Briggs Type Indicator (MBTI) test and research information on this tool. There are several Web sites that have different versions of the test available free, such as www.humanmetrics.com, www.personalitytype.com, and www.keirsey.com. Write a short paper describing your MBTI type
2. Assume that you are working on a one-year project that involves about 20 team members and many different stakeholders working across the globe. Even though your team created a communications management plan and you have all types of communication technologies available, everyone knows that
1. Find an example of a large project that took more than a year to complete, such as a major construction project. You can ask people at your college, university, or work about a recent project, such as a major fund raising campaign, information systems installation, or building project. You can
8. What is involved in conducting procurements? How do project teams develop a list of qualified sellers? What are some of the main topics addressed in a contract or agreement?
7. What is stakeholder engagement? What can project managers do to engage stakeholders? Can they use any techniques that your teachers have used to engage students in classes? Why or why not?
6. Why do communications become more complicated when team size increases?
5. Why is communications management so important during project execution? What is the difference between formal and informal communications? Why are nonverbal communications so important?
9. If a project team goes from three people to six, how many more communications channels are there?A. 3 B. 6 C. 9 D. 12
8. Some project managers like to assess team performance by using a technique known as MBWA, which stands for _______________.A. management by wondering aloud B. management by wandering around C. measuring by work areas D. measuring by watching alertly
7. Which of the following statements is false?A. The highest need in Maslow’s pyramid is called selfactualization.B. Most people today prefer managers who follow Theory X versus Theory Y.C. Herzberg distinguished between motivating and hygiene factors.D. Projects are more likely to succeed when
6. _______________ diagrams can assist in ensuring and improving quality by finding the root causes of quality problems.A. Pareto B. Mind map C. Fishbone or Ishikawa D. Social styles
4. Which of the following conflict handling modes do successful project managers use most often?A. confrontation B. compromise C. smoothing D. forcing
3. Most project sponsors would say that the most important output of any project is _______________.A. a satisfied customer/sponsor B. good financial results C. its deliverables D. good plans
1. Fortune magazine summarized research showing that the main reason CEOs failed was due to _______________.A. poor planning B. poor execution C. global competition D. low stock prices
Explain the executing processes performed as part of procurement management, and describe what is involved in selecting sellers and preparing agreements or contracts
Describe the process of managing stakeholder engagement and how to create and use an issue log
Discuss important communications concepts, and describe the process of managing communications
5. Perform the planning tasks (only for the knowledge areas covered in this chapter) for one of the case studies provided in Appendix C. Remember to be thorough in your planning so that your execution goes smoothly. Be sure to have your sponsor and other stakeholders provide inputs on your plans.
4. Develop a project dashboard for your team project, using Figure 5-3 as an example. Be sure to include at least eight different metrics. Document your results in a one-page paper or short presentation, showing the actual dashboard you created.
3. Using the information you developed in Team Project 1 or 2, role-play a meeting to review one of these planning documents with key stakeholders. Determine who will play what role(project manager, team member from a certain department, senior managers, and so on). Be creative in displaying
2. You are part of a team in charge of a project to help people in your company (500 people) lose weight. This project is part of a competition, and the top “losers” will be featured in a popular television show. Assume that you have six months to complete the project and a budget of $10,000.
1. Your organization initiated a project to raise money for an important charity. Your organization initiated a project to raise money for an important charity. Assume that there are 1,000 people in your organization. Also, assume that you have six months to raise as much money as possible, with a
6. Find at least two video clips and one article that show some of the risks involved in building and sailing the Titanic. Document your findings in a short paper, video, or presentation.
5. Assume the source selection criteria for evaluating proposals for a project is as follows:Management approach 15%Technical approach 15%Past performance 20%Price 20%Interview results and samples 30%Use Figure 5-24 as a guide and the supplier evaluation template from the companion Web site to
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