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Enterprise Resource Planning 1st Edition Rajesh Ray - Solutions
What can be the different modes of delivering service?
What are the different types of maintenance options an ERP vendor can provide?
What is the difference between an issue and a problem?
Name some leading service desk management softwares.
What is a P1 issue?
What is the difference between SLA and SLR?
What is meant by SLA and SLR?
What is a service contract?
Which level of support is generally provided by application vendor?
What is Level 1, Level 2 and Level 3 application support?
What are the different types of upgrade options?
Why are there temporary decline in user productivity post upgrade?
What can be the problems with new release?
What are the pros and cons of application upgrade?
What are regular and periodic support tasks?
What are the typical activities during support phase?
What is transition? What are the typical four activities in transition cycle?
What is meant by application upgrade?
How is Steady state different from Hypercare phase?
What is meant by Hypercare phase?
What are the five phases of support cycle?
What are the reasons for which an ERP implementation can turn out to be a great success?
What are the reasons for failure of an ERP implementation?
Who ensures that ERP project is achieving its desired business benefits?
Why is process owner’s involvement important?
Why piloting is important in an ERP project?
How requirements should be prioritised – in which three categories?
Why is it important to define measures of success in an ERP project?
Why customising ERP software too much is not advisable?
Why ERP projects should not be viewed as an IT project?
What can be the user acceptance issues in an ERP project?
Change management trainings are conducted during project preparation.
Identifying change sponsors and change management team is done during project realisation.
Key site sponsors and line managers are part of core change team.
“Fear of ignorance” is the main reason for people’s resistance to change.
Methods and vehicles of communication should be uniform for all.
Change team is composed of __________ change team and ___________ change team.
Organisation design calls for new roles, new __________ ___________, new __________ __________ and new __________ ______________.
Organisational ___________ is an important element of change management.
Three ASAP supporting processes of change management are _______________, _____________ and _______________.
Three ASAP core processes of change management are _______________, _____________ and ______ _________.
Explain three supporting change management processes of ASAP change management methodology.
Explain the three core processes of ASAP change management methodology.
How do different types of change management activities change during the life cycle of an ERP project?
What are the different types of change management roles? What are their responsibilities?
Why organisation design is important for change management?
How do training and leadership support help in change management?
Explain the importance of communication for ERP change management. What are the different possible communication strategies?
What are the different strategies to handle change?
Why people resist change? Explain some of the reasons for such resistance.
What is organisational alignment?
Who are ERP champions?
What the three supporting processes of ASAP change management?
What are the three core processes of ASAP change management?
What are the two types of change team an organisation can have?
How communication methods can change depending on the type of audience?
What are the five ways to handle fear and uncertainty?
What are the four derivatives of organisational design?
What is meant by organisational design?
What are the three building blocks of successful ERP implementation?
E-Learning is a Self Paced Learning technique.
Training environment needs to use actual data.
End-users in ERP project are trained during business blueprinting.
During the project preparation stage, core team is trained in ERP processes and configurations.
Senior management should be given ERP configuration training.
In train the trainer approach, trainers are end users of the business.
What are the different types of training roles? What is the responsibility for each of them?
Why training evaluation is important? How is this done?
Who develops the training content? What is the process of developing such content?
What are the different training delivery methods? Explain each of them. What type of training is suitable for what purpose?
Explain the train the trainer approach
What is meant by a training environment? Why is it required and how is this created? How is training dataset created?
What are the parts of ERP training strategy? Give an example of output of this exercise.
What type of training is provided in which phase of ERP project?
What are the main objectives of training in an ERP project?
Why training environments are refreshed at regular intervals?
What is the purpose of having a training environment?
What a training content developer is supposed to do?
What are the responsibilities of a training manager?
What are the common methods of training evaluation?
What are system simulations?
What is e-Learning?
What is train the trainer approach?
In which phases of the project what type of trainings are provided to end users?
In which phases of the project what type of trainings are provided to core team?
What is Go Live Audit? Typically what things does it focus on?
What is a Go Live Checklist? What all does it contain?
Explain cutover planning. What things need to be considered when planning for a cutover?
What is Go Live Audit? Why is it needed?
What is a Go Live Checklist? Why is it important?
Why understanding of criticality of transaction is important for cutover planning?
What is meant by cutover in an ERP project?
Verification is the first step of data migration.
ETL tools need to have capability of data profiling.
LSMW is a data cleansing tool for SAP projects.
Consolidating is a data cleansing technique.
Data profiling is followed by data mapping.
Data loading is done to ______________ system.
Data extraction is done from _______________ system.
IBM Information Server is a leading ____________ tool.
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