Operations And Process Management Principles And Practice For Strategic Impact 2nd Edition Nigel Slack , Stuart Chambers , Robert Johnston , Alan Betts - Solutions

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Is inventory being controlled effectively?
Are inventory orders being placed at the right time?
Is the right quantity being ordered?
What is inventory management?
What seem to be the advantages and disadvantages of the strategy adopted by Hallmark Cards described earlier in the chapter? What else could Hallmark do to cope with demand fluctuations?
How should a business work out what it is prepared to pay for increasingly sophisticated weather forecasts?
Consider how airlines cope with balancing capacity and demand. In particular, consider the role of yield management.Do this by visiting the website of a low-cost airline, and for a number of flights price the fare that is being charged by the airline from tomorrow onwards. In other words, how much
A pizza company has a demand forecast for the next 12 months that is shown in the table below. The current workforce of 100 staff can produce 1000 cases of pizzas per month.(a) Prepare a production plan that keeps the output level. How much warehouse space would the company need for this plan?(b)
Fresh Salads Ltd is an important division of a privately-owned farming company specializing in vegetable growing and distribution. Its most important customer group is the major UK supermarkets which require fresh produce to be delivered to them 364 days a year.● Based on the information
2 What advice would you give Jim and Mandy regarding this year’s ‘new venture’? ‘Six years ago I had never heard of agri-tourism. As far as I was concerned, I had inherited the farm and I would be a farmer all my life.’ (Jim Walker, Blackberry Hill Farm)The ‘agri-tourism’ that Jim was
1 How could the farm’s day-to-day operations be improved? ‘Six years ago I had never heard of agri-tourism. As far as I was concerned, I had inherited the farm and I would be a farmer all my life.’ (Jim Walker, Blackberry Hill Farm)The ‘agri-tourism’ that Jim was referring to is ‘a
How should capacity be controlled?
How can demand–capacity mismatches be managed?
What should be the operation’s base capacity?
How well are demand–capacity mismatches understood?
What is the operation’s current capacity?
Visit the websites of some distribution and logistics companies. For example, you might start with some of the following: www.eddiestobart.co.uk, www.norbert-dentressangle.com, www.accenture.com (under ‘services’look for supply chain management), www.logisticsonline.com.● What do you think
The example of the bullwhip effect shown in Table 7.2 shows how a simple 5 per cent reduction in demand at the end of the supply chain causes fluctuations that increase in severity the further back an operation is placed in the chain.(a) Using the same logic and the same rules (i.e. all operations
If you were the owner of a small local retail shop, what criteria would you use to select suppliers for the goods that you wish to stock in your shop? Visit three shops that are local to you and ask the owners how they select their suppliers. In what way were their answers different from what you
Read the description of Seven-Eleven Japan again and consider the following questions:(a) SEJ stores typically carry around 3000 SKUs (Stock Keeping Units, that is types of different product) compared with a large supermarket that may have over 100,000 SKUs. How do you think this affects their
NK Fleet Management is looking to grow their business. Responsible for managing and servicing car fleets, the company’s relationship with its main customer (the vehicle manufacturer) is governed by a set of service level agreements (SLAs). Whilst these agreements are comprehensive, they do not
1 Compare and contrast the approaches taken by H&M, Benetton and Zara to managing their supply chain. Garment retailing has changed. No longer is there a standard look that all retailers adhere to for a whole season.Fashion is fast, complex and furious. Different trends overlap and fashion ideas
Are supply chain dynamics under control?
Visit the website of the UK’s Design Council (www.design-council.org.uk). There you will find examples of how design has provided innovation in many fields. Look through these examples and find one that you think represents excellence in design and one that you don’t like (for example, because
Design becomes particularly important at the interface between products or services and the people that use them. This is especially true for Internet-based services. Consider two types of website:(a) those that are trying to sell something such as Amazon.com, and(b) those that are primarily
One product where a very wide range of product types is valued by customers is domestic paint. Most people like to express their creativity in the choice of paints and other decorating products that they use in their homes.Clearly, offering a wide range of paint must have serious cost implications
Rellacast AG specializes in the precision die casting of zinc, magnesium and aluminium alloys. They have been asked to develop a component for a large telecoms and internet systems supplier known internally as Customer #1. In fact, Customer #1 is not yet a full customer. However, for some time they
4 What advice would you give Monica? ‘Most people see the snack market as dynamic and innovative, but actually it is surprisingly conservative. Most of what passes for product innovation is in fact tinkering with our marketing approach, things like special offers, promotion tie-ins and so on. We
3 What are the main factors influencing the resourcing decisions? ‘Most people see the snack market as dynamic and innovative, but actually it is surprisingly conservative. Most of what passes for product innovation is in fact tinkering with our marketing approach, things like special offers,
2 What are the key issues in resourcing this product development process? ‘Most people see the snack market as dynamic and innovative, but actually it is surprisingly conservative. Most of what passes for product innovation is in fact tinkering with our marketing approach, things like special
1 How would you rank the product development objectives for the project? ‘Most people see the snack market as dynamic and innovative, but actually it is surprisingly conservative. Most of what passes for product innovation is in fact tinkering with our marketing approach, things like special
Are product/service design and process design simultaneous?
Are the resources for developing products and services adequate?
Is the product/service design process defined?
Are product/service design objectives specified?
A company has decided to manufacture a general-purpose ‘smoothing plane’, a tool which smoothes and shapes wood. Its engineers estimated the time it would take to perform each element in the assembly process. The marketing department also estimated that the likely demand for the new product
The headquarters of a major creative agency offered a service to all its global subsidiaries that included the preparation of a budget estimate that was submitted to potential clients when making a ‘pitch’ for new work. This service had been offered previously to only a few of the group’s
‘It is a real problem for us’, said Angnyeta Larson. ‘We now have only 10 working days between all the expense claims coming from the departmental coordinators and authorizing payments on the next month’s payroll. This really is not long enough and we are already having problems during peak
Choose a process with which you are familiar. For example, a process at work, registration for a university course, joining a video rental shop service, enrolling at a sports club or gym, registering at a library, obtaining a car parking permit, etc. Map the process that you went through from your
Action Response is a successful charity that provides fast responses to critical situations throughout the world. They are required to process requests for cash quickly and accurately in order to get the money to where it is needed, in time to make a difference. However, complaints about money not
3 How could the ‘recycling’ problem be reduced, and what benefits would this bring? Andy Curtis, the Mortgage Operations Manager for North West Constructive Bank (NWCB), had launched a major investigation into his processes and how they might be redesigned (see Part 1 of this case study in
2 Should the process be redesigned, and if so, which option should be adopted? Andy Curtis, the Mortgage Operations Manager for North West Constructive Bank (NWCB), had launched a major investigation into his processes and how they might be redesigned (see Part 1 of this case study in Chapter 4).He
1 Does it matter that Andy and his team cannot allocate all the time necessary to process a mortgage application to individual activities? Andy Curtis, the Mortgage Operations Manager for North West Constructive Bank (NWCB), had launched a major investigation into his processes and how they might
Are process performance objectives understood?
What is process design–analysis?
Robot-type technology is starting to play a part in some medical surgical procedures. What would it take before you were willing to subject yourself to a robot doctor?
Many universities and colleges around the world are under increasing pressure to reduce the cost per student of their activities. How do you think technology could help operations such as universities to keep their costs down but their quality of education high?
Consider a retail bank. It has many services that it could offer through its branch network, using telephone-based call centres, or using an Internet-based service. Choose a service that (like the bank’s services) could be delivered in different ways. For example, you could choose education
Revisit the example at the beginning of this chapter that examines some of the principles behind supermarket layout.Then visit a supermarket and observe people’s behaviour. You may wish to try and observe which areas they move slowly past and which areas they seem to move past without paying
Visit a branch of a retail bank and consider the following questions:● What categories of service does the bank seem to offer?● To what extent does the bank design separate processes for each of its types of service?● What are the different process design objectives for each category of
McPherson Charles, based in Bristol, UK, has rapidly grown to be one of the biggest law firms in the region. The company is embarking upon a ‘plans for the future’ programme aiming to improve the effectiveness of their operations. Three of the partners, each responsible for a different area
3 How would you recommend that Andy sets about improving the performance of his processes? It had been a long day for Andy Curtis when he emerged from the meeting. In spite of the early May sunshine he looked pale when he gathered his team around him. ‘It was terrible in there. The Marketing
2 What appears to be the volume–variety position of the new centre? Is it different from the old centres? It had been a long day for Andy Curtis when he emerged from the meeting. In spite of the early May sunshine he looked pale when he gathered his team around him. ‘It was terrible in there.
1 Is Andy right that Marketing should have forecast the last-minute surge in demand for the ‘discounted rate’product? It had been a long day for Andy Curtis when he emerged from the meeting. In spite of the early May sunshine he looked pale when he gathered his team around him. ‘It was
Is process technology appropriate?
What is process design–positioning?
Tesco.com is now the world’s largest and by far the most profitable online grocery retailer. In 1996 Tesco.com was alone in developing a ‘store-based’ supply network strategy. This means that it used its existing stores to assemble customer orders which were placed online. Tesco staff would
Many developing nations are challenging the dominance of more traditional Western locations, notably Silicon Valley, for high-tech research and manufacturing. Two examples are Bangalore in India and Shanghai in China.Make a list of all the factors you would recommend a multinational corporation to
For the Walt Disney Corporation, the decision to invest in Disneyland Paris was one of the most important location decisions it had ever made. The decision was in two parts. First, should Disney open one of its famous theme parks in Europe at all? Second, if so, where in Europe should it be
Freeman Biotest, a large company who supply the food-processing industry, is having problems with one of their process lines, a ‘Brayford line’. They are uncertain about whether to replace it with a new ‘Brayford line’ or to commission a completely new type of process line. Representatives
4 What do you see as the main dangers facing DSF as it changes its capacity over the next five or six years? DSF is a small but technically successful company in the man-made fibre industry. The company is heavily dependent on the sales of Britlene, a product it developed itself, which accounted in
3 What criteria have you used to make your recommendations? DSF is a small but technically successful company in the man-made fibre industry. The company is heavily dependent on the sales of Britlene, a product it developed itself, which accounted in 1996 for some 95 per cent of total sales.
2 In which locations would you make these capacity changes? DSF is a small but technically successful company in the man-made fibre industry. The company is heavily dependent on the sales of Britlene, a product it developed itself, which accounted in 1996 for some 95 per cent of total sales.
1 What order schedule would you propose for conversions and new plant? DSF is a small but technically successful company in the man-made fibre industry. The company is heavily dependent on the sales of Britlene, a product it developed itself, which accounted in 1996 for some 95 per cent of total
How much capacity should each operation in the supply network have?
What is supply network design?
McDonald’s has come to epitomize the ‘fast food’ industry. When the company started in the 1950s it was the first to establish itself in the market. Now there are hundreds of ‘fast food’ brands in the market competing in different ways. Some of the differences between these fast food
Search the Internet site of Intel, the best known microchip manufacturer, and identify what appear to be its main elements in its operations strategy.
Revisit the description of Southwest Airlines. Think about the following issues:● How is Southwest Airlines different from a ‘full service’ airline such as British Airways or KLM?● What seem to be the major reasons why Southwest Airlines is so successful?● What threats to its success
‘It is about four years now since we specialized in the small to medium firms market. Before that we also used to provide legal services for anyone who walked in the door. So now we have built up our legal skills in many areas of corporate and business law. However, within the firm, I think we
The environmental services department of a city has two recycling services – newspaper collection (NC) and general recycling (GR). The NC service is a door-to-door collection service which, at a fixed time every week, collects old newspapers that householders have placed in reusable plastic bags
Long Ridge Gliding Club is based in the UK on the crest of a ridge overlooking spectacular scenery. The club services two broad types of customer: club members and casual flyers that come for one-off trial flights, holiday courses and corporate events. However, complaints from all types of customer
5 What challenges does the move to becoming a ‘service provider’ pose for the company? The last four years have been characterized by many challenges, many opportunities grasped, many lessons learnt and many reasons to feel confident of our continued success.’ (Press release from Dresding
4 What do you see as the strengths and weaknesses of the company’s approach to developing its operations strategy? The last four years have been characterized by many challenges, many opportunities grasped, many lessons learnt and many reasons to feel confident of our continued success.’ (Press
3 How has each division’s operations resource capability developed in relation to the requirements of its market over time? The last four years have been characterized by many challenges, many opportunities grasped, many lessons learnt and many reasons to feel confident of our continued
2 What do you see as the operation’s strategies for each of the three divisions of the company? The last four years have been characterized by many challenges, many opportunities grasped, many lessons learnt and many reasons to feel confident of our continued success.’ (Press release from
1 What are the significant strategic events in the history of the company from its foundation to the present day? The last four years have been characterized by many challenges, many opportunities grasped, many lessons learnt and many reasons to feel confident of our continued success.’ (Press
Does operations strategy set an improvement path?
Does operations strategy align market requirements with operations resources?
Does operations strategy make sense from the top and the bottom of the business?
Does the operation have a strategy?
Find a copy of a financial newspaper (Financial Times, Wall Street Journal, Economist, etc.) and identify one company that is described in the paper that day.● What do you think would be the main operations issues for that company?
Write down five services that you have ‘consumed’ in the last week. Try and make these as varied as possible.Examples could include public transport, a bank, any shop or supermarket, attendance at an education course, a cinema, a restaurant, etc. For each of these services, ask yourself the
Visit a furniture store (other than IKEA). Observe how the shop operates, for example, where customers go, how staff interact with them, how big it is, how the shop has chosen to use its space, what variety of products it offers, and so on. Talk with the staff and managers if you can. Think about
Described as having ‘revolutionized the concept of sandwich making and eating’, Prêt A Manger opened their first shop in the mid-1980s, in London. Now they have over 130 shops in the UK, New York, Hong Kong and Tokyo.They say that their secret is to focus continually on quality, in all their
Quentin Cakes make about 20,000 cakes per year in two sizes, both based on the same recipe. Sales peak at Christmas time when demand is about 50 per cent higher than in the quieter summer period. Their customers (the stores that stock their products) order their cakes in advance through a simple
Since their inception 17 years ago, EleXon computers have grown and diversified from a small unit assembling and selling computers primarily within the UK, into a much larger international company serving a much wider and more diverse market. Despite its growth, the underlying organization of the
5 Evaluate Van Hopen’s idea of increasing the flexibility with which the different parts of the company work with each other. ‘Our growth over the last two or three years has just been amazing. We have clients all over Europe and although many of the jobs we are now doing are more challenging
4 What are the major processes within AAF, and how do they relate to each other? ‘Our growth over the last two or three years has just been amazing. We have clients all over Europe and although many of the jobs we are now doing are more challenging they are far more interesting. We are also now
3 Sketch out how you see the supply network for AAF and AAF’s position within it. ‘Our growth over the last two or three years has just been amazing. We have clients all over Europe and although many of the jobs we are now doing are more challenging they are far more interesting. We are also
2 What contribution does he seem to expect from his operations? ‘Our growth over the last two or three years has just been amazing. We have clients all over Europe and although many of the jobs we are now doing are more challenging they are far more interesting. We are also now making a good
1 Do you think Marco Van Hopen understands the importance of operations to his business? ‘Our growth over the last two or three years has just been amazing. We have clients all over Europe and although many of the jobs we are now doing are more challenging they are far more interesting. We are
Should all processes be managed in the same way?
Does operations and process management have a strategic impact?
Does the business take a process perspective?
What is operations and process management?
2. Why are such visualizations becoming more important? The oil industry has always placed a high value on project management. Cost and time overruns in the construction of offshore facilities or onshore refineries can mean the difference between profit and loss in the early years of most capital
1. Why do you think a realistic picture of a completed project helps the process of project management? The oil industry has always placed a high value on project management. Cost and time overruns in the construction of offshore facilities or onshore refineries can mean the difference between
1. What are the main issues facing Oxfam’s project managers in terms of:• Globalization and international management• Environmental management• Social responsibility• Technology• Knowledge management?Oxfam is a major international development, relief and campaigning organization
3. What general advice would you give her to help her to manage this project? Lemming Television (LTV) is a television production company that specializes in making outside broadcast (OB) ‘specials’ for a variety of television networks. It was recently commissioned to make a series of ‘summer

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Operations And Process Management Principles And Practice For Strategic Impact 2nd Edition Nigel Slack , Stuart Chambers , Robert Johnston , Alan Betts - Solutions

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