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strategic management
Strategic Staffing 3rd Edition Jean M Phillips, Stan M Gully - Solutions
Describe human capital advantage and human process advantage and the differences between them.
Describe the strategic staffing decisions any organization must make.
A brief summary of the organization, its business strategy, and its culture.You should have a list of jobs and companies that your team will have access to for the project. You now need to decide which job and organization to use for the semester project and begin collecting information on the
An explanation of why the position you chose is strategic for the company. (Why should attention be given to improving how it is staffed? What are the implications of having low versus high performers in the job?) Describe the strategic context of your future proposal for recruiting and selecting
Responses to each of the nine strategic staffing decisions presented in Table 2-6 and a justification for each of your recommendations.It is a good idea to read the applied case assignments for the rest of the chapters to guide your research and identify how your job experts might provide useful
How would you describe McDonald’s business strategy?What are the foundations of its competitive advantage(what are the sources of its success)?People are McDonald’s most important asset. The company’s success depends on the satisfaction of its customers, which begins with workers who have the
How has McDonald’s aligned its business, human resource, and staffing strategies?People are McDonald’s most important asset. The company’s success depends on the satisfaction of its customers, which begins with workers who have the attitudes and abilities required to work efficiently and
What are some possible talent-related threats that could eat away at McDonald’s competitive advantage? Would higher turnover or a tight labor market in which it is difficult to find talented people be a problem? What would you recommend the company do to maintain its competitive advantage over
Strategy Exercise: Form a small group of four to five students.Identify a business that you could start. What type of business would you propose? What business strategy would you follow?What staffing strategies would you use and why? How does the resource-based view inform your thinking?
Opening Vignette Exercise: Working individually or in a small group, reread the chapter vignette on Starbucks and address the following questions. Be prepared to share your answers with the class after 20 minutes.a. What staffing issues would create the biggest obstacles to Starbucks’s ability to
Develop Your Skills Exercise: Think of an organization that you currently work for or have worked for in the past as you complete the “Measuring Your Firm’s Climate for Diversity” assessment in the Develop Your Skills feature. How well do you think the organization’s climate-for-diversity
How can a resource-based approach ensure that staffing decisions in a company will produce a sustained competitive advantage?
What is the difference between treating employees as assets and as investors? When is it appropriate for an organization to treat employees as investors? When is it appropriate for an organization to treat job applicants and employees as assets?
An HR consulting firm requires highly creative people from diverse industry backgrounds to design and implement HR subsystems for the organization and to develop their workforce. In this context, would you recommend a core or a flexible workforce?
Discuss the type of staffing approach used for each of the four possible business strategies.
List the costs and benefits of having an internal staffing focus.Then list the cost and benefits of having an external staffing focus.What are the trade-offs between the two approaches?
Explain why complying with staffing laws can be strategic.
Discuss different types of employment relationships.
Describe different types of staffing-related lawsuits.
Discuss the role affirmative action and equal employment opportunity play in a firm’s staffing processes.
Describe various barriers to legally defensible staffing.
How many children do you have? Questions regarding an applicant’s marital status, children, and childcare arrangements can be construed as being discriminatory. Title VII of the Civil Rights Act makes it illegal to deny a female applicant employment because she has or is planning to have
What is your native language? If an English-language skill is not a job requirement but the employer requires English-language proficiency, an adverse effect upon a minority group may result, violating Title VII. Inquiring how an applicant acquired the ability to read, write, or speak a foreign
What clubs or organizations do you belong to? The courts may view this question as seeking information that is not job related and that could result in discrimination based on a person’s gender, national origin, or religion in violation of Title VII.Court rulings and Equal Employment Opportunity
What is your height? What is your weight? Minimum height and weight requirements have been found to be illegal under Title VII if they screen out a disproportionate number of minorities or women and the employer cannot show that these standards are essential to the safe performance of the job(s) in
Are you able to work on Christmas Day? An employer can be accused of religious discrimination in violation of Title VII if its interviewers ask about an applicant’s willingness to work any particular religious holiday.Court rulings and Equal Employment Opportunity Commission guidelines prohibit
Complying with employment laws alone can be part of positive employer branding strategy as well as emphasize a company’s goodwill. Do you agree with this statement?
What is meant by “at-will employment” and what advice would you give an organization considering this type of employment relationship?
The HR executive of a European manufacturing company hires quality managers using an Internet job database. Discuss the criteria that can be employed to narrow this search.
Strategy Exercise: Analyzing Adverse Impact Mary was recently hired as an HR generalist at Super Foods, an organic grocery chain. One of her first assignments is to review the store’s data on its cashiers to identify if its hiring and promotion practices have had an adverse (disparate) impact on
Opening Vignette Exercise: The opening vignette describes how Abercrombie & Fitch engaged in “creative” recruiting to fill sales jobs with candidates who matched the company’s carefully constructed marketing image. The high-profile clothing retailer staffed its stores with good-looking young
Develop Your Skills Exercise: The best test of any question posed to a job applicant is whether the employer can demonstrate a job-related necessity for asking the question. Because both the intent behind the question and how the information is to be used by the employer are important, an employer
Why is Pfizer interested in improving diversity and inclusion at the company?Global biopharmaceutical company Pfizer believes that a diverse workforce leads to more innovative and creative thinking. The company also feels that inclusion is the foundation to the ownership culture that it wants to
How does a proactive focus on diversity and inclusion improve Pfizer’s legal compliance?Global biopharmaceutical company Pfizer believes that a diverse workforce leads to more innovative and creative thinking. The company also feels that inclusion is the foundation to the ownership culture that
If you were in charge of diversity and inclusion at Pfizer, what would you do to further improve diversity and inclusion at the company?Global biopharmaceutical company Pfizer believes that a diverse workforce leads to more innovative and creative thinking. The company also feels that inclusion is
Explain why doing a job analysis can be strategic.
Describe the different types of job analyses, and for what they are used.
Define job description and person specification, and describe how they are used.
Describe the advantages and disadvantages of different job analysis methods.
Describe how to plan a job analysis.
Describe how to conduct a job analysis.
What impact does job analysis have on the execution strategy of cost reduction? Give an example to substantiate this in a call center setup.
Discuss how job analysis benefits HR personnel.
As an applicant how would you tell if an organization has provided a good job description?
You have analyzed the role of a student counselor in a high school by conducting structured interviews with some retired counselors and other teachers. When presenting the job description, the principal feels that certain unique skills employed by more effective counselors during unusual or extreme
Strategy Exercise: Imagine that you are a staffing specialist in Vroom, a 10-year-old company that manufactures toy cars. The cars are high quality and receive a premium price. Workers assemble pieces of the cars by hand on an assembly line. Some of the assemblers are great at what they do, but
Develop Your Skills Exercise: Working in a group of three to four students, do a job rewards analysis on the job one of your group members holds (or has held). Use the questionnaire in this chapter’s Develop Your Skills feature as part of your analysis.Summarize your analysis in a job rewards
Develop Your Skills Exercise: Using the Web browser of your choice, identify two poorly written and two well-written job descriptions. What makes the better job descriptions more effective?Now choose one of the weaker job descriptions and rewrite it to be more effective. Feel free to assume
Opening Vignette Exercise: The opening vignette describes MITRE’s effort to develop a competency model for its systems engineers. As explained in the vignette, systems engineering is a broad discipline requiring a variety of knowledge, skills, abilities, and other characteristics. Performing a
Imagine that you are the recruiting manager for RTMM Inc., a software development company. You have had trouble persuading top candidates to join your firm because it is not yet well known. You have attracted a sufficient number of qualified candidates, but too many of them are turning down your
Describe the workforce planning process.
Discuss how an organization can predict its future business activity.
Describe how an organization can forecast its demand for workers.
Explain how to forecast the likely supply of available workers from inside and outside the firm.
Discuss how to develop action plans to address gaps between labor supply and labor demand.
Describe the staffing planning process.
How would a forecast of labor demand and supply identify a firm’s labor gap?
Identify some industries where the business demand is seasonal and predictable.
When do past ratios fail to provide an estimate of manpower requirements? What can be done to forecast manpower?
A large automobile company has seen an unprecedentedly high employee turnover in the last 6 months. How can the company assess and reverse this trend?
Discuss the costs of reducing headcount. How can we mitigate such costs?
Strategy Exercise: Registered nurses are in short supply in the United States—a situation that it is expected to worsen. It is predicted that the demand for U.S. nursing services will exceed supply by nearly 30 percent in 2020.61 Many registered nurses are approaching retirement age, and the
Develop Your Skills Exercise: This chapter’s Develop Your Skills feature contains numerous Web addresses for different labor supply forecasts. Working alone, use these and any other relevant resources to forecast the supply of labor for a job in your chosen career path. Write a one-page report
Opening Vignette Exercise: The opening vignette describes the workforce planning process at Black Hills Corporation. One of the biggest planning challenges the company identified was retaining its experienced employees, particularly for its highly specialized skill needs that are difficult to find
How many people should Sweet Tooth recruit for its 50 new assembly-line jobs?Sweet Tooth Inc. is experiencing growing demand for its new line of candy and needs to add a new production line of 50 workers. You are the company’s newly hired vice president of human resources. Your first task is to
Using workload-driven forecasting, how many recruiters are needed for the staffing effort?Sweet Tooth Inc. is experiencing growing demand for its new line of candy and needs to add a new production line of 50 workers. You are the company’s newly hired vice president of human resources. Your first
How long will it take to staff the new production line?Sweet Tooth Inc. is experiencing growing demand for its new line of candy and needs to add a new production line of 50 workers. You are the company’s newly hired vice president of human resources. Your first task is to develop a staffing plan
Think of the previous jobs you have held. Are there any previous employers to which you would consider returning?What would it take for the companies you used to work for to get you to reapply with them?When Marissa Mayer became CEO of Yahoo, one of the first things she focused on was upgrading the
What are some advantages and disadvantages for Yahoo of its boomerang hire program?When Marissa Mayer became CEO of Yahoo, one of the first things she focused on was upgrading the company’s talent assets.Because top technology talent is in such high demand, and because Yahoo’s declining
Strategy Exercise: Ringtone and Phones-R-Us are both successful companies in the cellular phone retail sales business. On the one hand, Phones-R-Us pursues a low-cost strategy and has fairly high employee turnover rates. The firm relies on a high volume of phone sales to generate revenue. On the
Develop Your Skills Exercise: This chapter’s Develop Your Skills feature contains information about performing a Boolean search to identify passive job seekers. Adapt the Boolean terms presented in the feature, and do your own search to identify at least three recruiters in your area.
Opening Vignette Exercise: This chapter’s opening vignette illustrated how McAfee created a more engaged talent community to improve its sourcing of top talent. If you had to choose only three metrics for McAfee to use to evaluate the effectiveness of its talent community in sourcing top talent,
Define targeted sourcing. Why should companies engage in it rather than just advertising for people?
Discuss the advantages and limitations of recruiting people through employee referral programs. What can we infer if a referral program fails?
Write about the following two instances—one when you were actively seeking a job and another in which you were a passive recipient of a job offer. Discuss your response in each case.
Discuss the differences between succession planning and employee development.
How might a company’s preferred recruiting sources differ when it is looking for local retail managers versus doing a national search for managerial talent?
Describe the purpose of recruiting.
Explain what recruitment “spillover effects” are.
Understand what makes a recruiter more or less effective.
Describe the various strategies used to attract applicants.
Describe how recruiting guides and the EEOC’s best recruiting practices promote recruiting consistency and quality.
How can Rock Blocks increase the number of people that apply with the company? How can realistic job previews be used to increase interest?Rock Blocks is a concrete manufacturing company. The company has been in business for over 60 years, and furnishes concrete blocks for building and landscape
Why do you think that potential applicants might not be enthusiastic about the idea of applying for jobs with Rock Blocks? What can recruiters do to change these perceptions?Rock Blocks is a concrete manufacturing company. The company has been in business for over 60 years, and furnishes concrete
Create a brief employer brand–oriented newspaper advertisement for a basic manufacturing position for Rock Blocks.Rock Blocks is a concrete manufacturing company. The company has been in business for over 60 years, and furnishes concrete blocks for building and landscape use. Rock Blocks is owned
Strategy Exercise: Luxury Limousine is a thriving business that operates a limousine service in a large metropolitan area of over 800,000 people. Customers call 24 hours in advance to schedulehire a car and driver for anything from rides to and from the airport to fun nights on the town. Because
Develop Your Skills Exercise: This chapter’s Develop Your Skills feature presented four steps for developing a positive employer brand. Working in a group of three to five students, use this process to design an employer branding strategy for a job held by one of your group members. Describe the
What metrics do you suggest UPS track to optimize its use of social media in sourcing talent?This chapter’s opening vignette described United Parcel Service’s social media recruiting strategies.Working alone or in groups of three to five students, answer the following questions. Be prepared to
What are some advantages and disadvantages of UPS using social media almost exclusively to source drivers and package handlers?This chapter’s opening vignette described United Parcel Service’s social media recruiting strategies.Working alone or in groups of three to five students, answer the
What other sourcing strategies for drivers and package handlers do you think would be effective for UPS?This chapter’s opening vignette described United Parcel Service’s social media recruiting strategies.Working alone or in groups of three to five students, answer the following questions. Be
Discuss the efforts made by organizations to ensure that their hiring process is perceived as fair.
If you wanted to request funding from your CEO to evaluate and improve the quality of your company’s recruiters, how would you persuade him or her that doing so would be a good investment?
What recruiter characteristics matter to you when you are applying for a job? Why? Which do not matter much or at all? Why not?
When would hiring external recruiters be more effective, even though it is more expensive? Discuss how you could mitigate risks involved in using external recruiters.
What could a recruiter do to interest you in applying for a company you have never heard of before? What tactics or information might persuade you to apply?
Explain why measurement and assessment are important to staffing.
Describe patterns in data.
Understand correlation and regression and explain how each is used.
Define practical and statistical significance and explain why they are important.
Define reliability and validity and explain how they affect the evaluation of a measure.
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