Questions and Answers of Supply Chain Management global

Define service capacity and provide three examples of service capacity not listed in the text.
What is the capacity of your class’ classroom?
Describe some demand management techniques that are used when demand exceeds capacity, and when capacity exceeds demand. Your university has periods of time when both of these situations exist. What
What type of queuing system configuration is used at a restaurant? A car dealer? At Zappos?
What are the advantages and disadvantages of increasing the number of channels?
What queue discipline is used to register students at your university? What about seating patrons at a fancy nightclub?
List some single-factor and multiple-factor productivity measures for a restaurant; a quick-change oil garage; and an overnight delivery service.
Explain the differences between process integration, coordination, and collaboration.
1. What are the challenges and benefits for Crane-Tech Manufacturing if they use Precision Parts 3D printing capability to improve predictions of equipment and aftermarket parts orders to its
Calculate the single factor productivities and the total productivity given the information below. Output
What do you think a good labor utilization would be for a factory? A restaurant? Why?
Using the steps suggested for developing performance measures, create several world-class performance measures for a hotel’s front-desk area, maintenance department and room service personnel.
What is a carbon footprint and how can firms reduce theirs? How could you measure the carbon footprint for a supply chain?
Explain why supply chain process integration is so important to the success of supply chain trading partners.
Which is more important-risk management or security management?
Have you ever experienced rationing and/or shortage gaming? Please describe an instance.
How can RFID tags help to enable external process integration?
What is an internal supply chain? Do some firms not have any?
Think of some supply chain (external) performance measures for several of the eight key supply chain business processes, assuming the overall strategy is superior customer service. What if the
Which should come first-internal integration or external integration? Why?
1. Identify and briefly explain the key items that Bobcat Logistical Solutions’ proposal should include to secure the 3PL contract with Midwest Food and Beverage Transportation’s supply chain
What is the WTO and what is its role in world trade?
The Bruhaha Brewery is planning to build another brewery for the expanding US market. The company has identified five critical location factors and their relative weights. The scores for each of the
Fastbuy is looking to open up a new fulfillment center as part of their expanding network to meet faster delivery needed for their Prime customers in California. To assist the company in deciding
1. Percy is investigating several tools to help him make his decision as to which country he should expand into first. He thinks that these tools may also guide him in deciding which specific factors
The Budapest Company has identified four locations to set up a new production facility. They have determined the fixed and variable costs associated with each location as follows:a. Plot the total
1. Queenie has a very challenging task ahead of her. As stated, she didn€™t use any selection system for the first six ports except that she secured a contract with a client and then built
What is small data? What does it have to do with CRM?
What is the difference between on-demand computing, the software-as-a-service model and cloud computing?
Why is CRM program user training so important? How could the training requirement be minimized?
Do you think CRM applications unnecessarily invade customers’ privacy? Explain.
Describe some businesses in your area providing good customer service, then list some providing poor customer service.
Describe several ways that CRM applications can increase the effectiveness and productivity of a firm’s sales force.
Pick a specific company near your residence and describe how they could personalize their communications with you, the customer.
What is “segmenting customers” and why is it perhaps the most important activity in CRM? What do firms typically do with the segments of customers?
Describe why CRM is so important in managing supply chains. What do firms with good CRM programs do? Can you cite an example aside from the ones mentioned in this chapter?
1. We know from the case that Bob and Buford have customers from many different segments. They could segment them by sports, business people, regulars, breakfast, lunch, or dinner crowd. How should
1. Does Tim’s conclusion make sense to you, i.e. do you agree with it? What specific information could Perfection Call Center provide moving forward that would demonstrate to new clients that
A tree provider to plant nurseries is trying to use customer lifetime value to determine the value of its customers. Two customers are shown below. Use customer lifetime value to determine the
Define the term Customer Relationship Management and what has impacted the way companies view CRM over the past 15 or 20 years.
1. Iris Rice is planning to take a huge step toward changing Polly’s Sweet Treats and Drinks’ business strategy. What does she need to do to collect the type of data she’ll require to make an
Are transportation intermediaries also a form of 3PL? Explain.
What type of warehouse location strategy do you think Amazon uses? Why?
What is PrePass and what are its advantages?
When would you want to use value-of-service pricing instead of cost-of-service pricing? When would you like use negotiated pricing?
Why do you think the fastest trains are found outside the U.S.? Where is the fastest train operating today?
What is a road train? If you had to classify them, would you say they are general freight carriers or specialized carriers?
What is the difference between TL and LTL shipments? Why are LTL shipping fees higher per cwt than TL shipping fees?
Why do you think that for-hire logistics expenditures have quadrupled over the past thirty years in the U.S.?
What is the objective of transportation, for a business?
1. Instead of focusing only on one modal alternative for their shipping, companies can use a combination of modes. Explain that approach and would this be an option for Honeycutt Warehouse and
1. What is your recommendation to Treadwell concerning their issues of sustainability and reverse logistics? What actions can they take to remedy their management of these concerns? Explain the
A current warehouse system has six warehouses with 3,000 units at each warehouse. If the company desires to change the number of warehouses to become more decentralized and keep the same customer
1. How should Ruby approach this briefing? Should she explain each mode of transportation or should she discuss only the concept of intermodal transportation? Explain your recommendation; why do you
A current warehouse system has six warehouses with 3,000 units at each warehouse. If the company desires to change the number of warehouses to become more centralized and keep the same customer
If a goal of a supplier partnership is to eliminate acceptance sampling, then when would it get done?
Explain the difference between a C chart and a P chart.
Construct a flow diagram of the ticket purchase/football game attendance process at your university. What areas would you investigate further, to identify problems?
What are the two most widely used ISO standards, and why are they so popular? If you are working, is your firm ISO certified? Is McDonald’s?
In viewing the Baldrige Award’s seven performance categories, how would your firm stack up in these areas (use the university or your most recent job if you are not currently employed).
Which do you like better-Deming’s, Crosby’s, or Juran’s approach to quality?
Which of Deming’s 14 points might be the most important. Why?
Describe three ways by which your university could improve quality using elements of Six Sigma.
Which do you think is the most important element of lean thinking?
What is yokoten, and what does it have to do with lean thinking?
A company produces 8-pound bags of rice. As shown below, it gathered 5 samples with 6 bags in each sample for quality control purposes. The weights of each of the bags are listed below.Bags in each
Julie works at Gentry Flower Shoppe, which operates at the 4 sigma level, with about 6,000 DPMO, which was determined recently. At that time, Gentry was found to have 1500 total defects. They want to
Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company’s quality. For each bike rental, there are four types of customer complaints: bike not working properly, bike wrong
1. Is Johnny Cruz approaching this situation sensibly? Is Six Sigma the best approach or is it overkill? Do you agree with Johnny? If so, explain how Six Sigma can help Johnny. If you don’t agree
1. Sharp’s Sandwich Shop has two conflicting quality issues – speed and freshness. The premade sandwich system enhances speed; however, it has the potential of affecting freshness. What type of
Describe Near Field Communication (NFC), its relationship with RFID, and its applications.
Describe the difference between annual physical inventory count and cycle counting.
Given the following information for a part manufactured in-house, can you compute the economic manufacturing quantity? Provide a brief explanation to support your answer.Annual demand
Kopi Luwak produces the world’s most expensive coffee by using coffee beans that have been digested by wild civet cat. The coffee beans, widely known as “cat poop coffee” can be packaged in one
How could you apply sustainability to a supply chain?
What are the three P’s? What do they have to do with sustainability?
What is a fair trade product? Could farmers in the U.S. make fair trade products?
How could purchasing goods from suppliers in developing countries be risky? How should firms reduce this risk?
In what ways is corporate social responsibility different from business ethics?
What are some of the risks of ethical sourcing? How about the potential advantages? Do you think ethical sourcing is a good practice? Why?
What do business ethics, utilitarianism, and rights and duties have to do with ethical sourcing?
1. Using Table 4.1, replace two of the four criteria Ms. Bentley and her staff decided on. Explain why your two choices are more suitable to use to evaluate the suppliers. 2. Go to
1. Clearly, if Fitz-Simmons’ clientele have good supplier relationships, they have worked at supplier development. If they want to maintain those relationships with their suppliers, what are some
1. Johnathan Robert suggested that segmenting their suppliers would enable supply base optimization. Utilize the Internet to research ways to segment suppliers. Find at least three categories of
How can supplier development and relationships help in avoiding scandals such as product fraud and recalls, which are damaging to an organization’s reputation and profitability?
What is supplier certification? Why do companies want to have a supplier certification program?
Are sustainability issues influencing purchasing decisions? What are the benefits of ISO 14000 certification?
Describe the steps needed to develop a successful supplier development program.
What are the benefits and challenges of investing in supplier development program?
Explain why the majority of strategic alliances fail.
Describe the key performance indicators used to objectively measure the performance of supplier relationships.
Explain how manufacturers can leverage their suppliers to gain a competitive advantage.
Explain how an organization can manage its suppliers more effectively.
1. Is Ms. Forrester’s choice of C3 Behavior the best way to measure suppliers moving forward? If so, explain the benefits of using C3 Behavior. If not, then provide another option and justify your
The Michelle Equipment Company is in the process of ranking its suppliers for one of its key components. To assist in the evaluation process, the information on the three suppliers is shown in the
Compare and contrast the arm’s-length/adversarial and partnership approaches to the customer-supplier relationships.
1. Are the four intrinsic characteristics the best ones to base the relationship performance measures for Donnell Truong Ventures? If not, what characteristics would be more suitable? In either case,
The Dominguez Hills Manufacturing Company is performing an annual evaluation of one of its suppliers, the Carson Company. Bo, purchasing manager of the Dominguez Hills Manufacturing Company, has
Explain the importance of supplier relationship to the performance of an organization.
Describe Tier-1, Tier-2, and Tier-3 suppliers.

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