Management 5th Edition Chuck Williams - Solutions

Explore the comprehensive world of "Management 5th Edition" by Chuck Williams with our expertly crafted solutions. Access the online answers key and delve into precise solutions with our solution manual available in PDF format. Discover solved problems and detailed questions and answers to enhance your understanding. Our test bank offers chapter solutions and step-by-step answers, perfect for both students and instructors. Whether you're using the textbook for academic purposes or self-study, our instructor manual provides invaluable insights. Enjoy a seamless learning experience with free downloads available for efficient study planning.

__________ change results in a major change of direction for an organization, while __________ makes small adjustments to current ways of doing things.(a) Frame breaking; radical(b) Frame bending; incremental(c) Transformational; frame breaking(d) Transformational; incremental
Which leadership approach is most consistent with an organizational culture that values the full utilization of all diverse talents of all the organization’s human resources?(a) Managing diversity (b) Affi rmative action(c) Status quo (d) Rational persuasion
Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of __________.(a) the glass ceiling effect(b) a multicultural organization(c) quality circles(d) affi rmative action
Assume that you are given the job of project manager for building a new student center on your campus. List just fi ve of the major activities that need to be accomplished to complete the new building in two years. Draw an AON network diagram that links the activities together in required event
What four questions could be used to organize the presentation of an up-to-the-moment balanced scorecard in the executive dashboard for a small business?
How does Douglas McGregor’s Theory Y relate to the concept of internal control?
How might feedforward control be used by the owner/manager of a local bookstore?
List the four steps in the controlling process and give examples of each.
In respect to return on assets (ROA) and the debt ratio, the preferred directions when analyzing them from a control standpoint are .(a) decrease ROA, increase debt(b) increase ROA, increase debt(c) increase ROA, decrease debt(d) decrease ROA, decrease debt
If fi xed costs are $10,000, variable costs are $4 per unit, and the target selling price per unit is $8, what is the breakeven point?(a) 2 (b) 500(c) 2,500 (d) 4,800
In a CPM/PERT analysis the focus is on and the event that link them together with the fi nished project.(a) costs, budgets (b) activities, sequences(c) timetables, budgets (d) goals, costs
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of control over the other’s inappropriate behaviors(a) clan (b) market(c) internal (d) preliminary
The chart graphically displays the scheduling of tasks required to complete a project.(a) exception (b) Taylor(c) Gantt (d) after-action
Projects are unique one-time events that.(a) have unclear objectives(b) must be completed by a specifi c time(c) have unlimited budgets(d) are largely self-managing
When a UPS manager compares the amount of time a driver takes to make certain deliveries against standards set through a quantitative analysis of her delivery route, this is known as .(a) a historical comparison(b) an engineering comparison(c) relative benchmarking(d) concurrent control
The control equation states: Desired Performance Actual Performance.(a) Problem Magnitude(b) Management Opportunity(c) Planning Objective(d) Need for Action
If an organization’s top management visits a fi rm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using for control purposes.(a) a balanced scorecard(b) relative comparison(c) management by exception(d)
When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of control.(a) feedforward (b) concurrent(c) internal (d) clan
Management by exception means .(a) managing only when necessary(b) focusing attention where the need for action is greatest(c) the same thing as concurrent control(d) the same thing as just-in-time delivery
When a soccer coach tells her players at the end of a game: I’m pleased you stayed with the game plan,” she is using a/an to a measure performance, even though in terms of outcomes her team lost.(a) input standard (b) output standard(c) historical comparison (d) relative comparison
is among the personality characteristics commonly found among entrepreneurs.(a) External locus of control (b) Infl exibility(c) Self-confi dence (d) Low self-reliance
Somewhere around % of American businesses meet the defi nition of “small business”used by the Small Business Administration.(a) 40 (b) 99 (c) 75 (d) 81
The people who take ownership shares in new ventures in return for providing the entrepreneurs with critical start-up funds are called .(a) business incubators (b) angel investors(c) SBDCs (d) intrapreneurs
_____ (a) Success as an entrepreneur depends on many factors. Personal capabilities may have very little to do with one’s success. _____ (b) A capable entrepreneur can always shape his or her own destiny.
_____ (a) Entrepreneurs are born, not made. _____(b) People can learn to be more enterprising even if they do not start out that way.
_____ (a) Whether or not a salesperson will be able to sell his or her product depends on how effective the competitors are. _____ (b) No matter how good the competitors are, an effective salesperson always will be able to sell his or her product.
_____ (a) Capable entrepreneurs believe in planning their activities in advance. _____ (b) There is no need for advance planning, because no matter how enterprising one is there always will be chance factors that infl uence success.
_____ (a) A person’s success as an entrepreneur depends on social and economic conditions. _____(b) Real entrepreneurs can always be successful irrespective of social and economic conditions.
_____ (a) Entrepreneurs fail because of their own lack of ability and perceptiveness. _____ (b) Entrepreneurs often fail because of factors beyond their control.
_____ (a) Entrepreneurs are often victims of forces that they can neither understand nor control. _____(b) By taking an active part in economic, social, and political affairs, entrepreneurs can control events that affect their businesses.
_____ (a) Whether or not you get a business loan depends on how fair the bank offi cer you deal with is. _____ (b) Whether or not you get a business loan depends on how good your project plan is.
_____ (a) When purchasing something, it is wise to collect as much information as possible and then make a fi nal choice. _____ (b) There is no point in collecting a lot of information; in the long run, the more you pay the better the product is.
_____ (a) Whether or not you make a profi t in business depends on how lucky you are. _____ (b)Whether or not you make a profi t in business depends on how capable you are as an entrepreneur.
_____ (a) Some types of people can never be successful entrepreneurs. _____ (b) Entrepreneurial ability can be developed in different types of people.
_____ (a) Whether or not you will be a successful entrepreneur depends on the social environment into which you were born. _____ (b) People can become successful entrepreneurs with effort and capability irrespective of the social strata from which they originated.
_____ (a) These days business and personal success depends on the actions of government, banks, and other outside institutions. _____ (b) It is possible to succeed without depending too much outside institutions.What is required is insight and a knack for dealing with people.
_____ (a) Even perceptive entrepreneurs falter quite often because the market situation is very unpredictable._____ (b) When an entrepreneur’s prediction of the market situation is wrong, he or she is to blame for failing to read things correctly.
_____ (a) With effort, people can determine their own destinies. _____ (b) There is no point in spending time planning. What is going to happen will happen.
_____ (a) There are many events beyond the control of entrepreneurs. _____ (b) Entrepreneurs are the creators of their own experiences.
_____ (a) No matter how hard a person works, he or she will achieve only what is destined. _____ (b) The rewards one achieves depend solely on the effort one makes.
_____ (a) Organizational success can be achieved by employing competent and effective people. _____(b) No matter how competent the employees are, the organization will have problems if socioeconomic conditions are not good.
_____ (a) Leaving things to chance and letting time take care of them helps a person to relax and enjoy life. _____ (b) Working for things always turns out better than leaving things to chance.
_____ (a) The work of competent people will always be rewarded. _____ (b) No matter how competent one is, it is hard to succeed without contacts.
As a participant in a new mentoring program between your university and a local high school, you have volunteered to give a presentation to a class of sophomores on the challenges in the new“electronic offi ce.” The goal is to sensitize them to developments in information technology and
managers pay special attention to the external environment, looking for problems and opportunities and fi nding ways to deal with them.(a) Top(b) Middle(c) Lower(d) First-line
The accounting manager for a local newspaper would be considered a manager, whereas the editorial director would be considered a manager.(a) general, functional(b) middle, top(c) staff, line(d) senior, junior
When a team leader clarifi es desired work targets and deadlines for a work team, he or she is fulfi lling the management function of .(a) planning(b) delegating(c) controlling(d) supervising
The process of building and maintaining good working relationships with others who may help implement a manager’s work agendas is called.(a) governance(b) networking(c) authority(d) entrepreneurship
When someone with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic worker, this is an example of .(a) discrimination(b) emotional intelligence(c) performance effi ciency(d) prejudice
Among the trends in the new workplace, one can expect to fi nd .(a) more order-giving(b) more valuing people as human assets(c) less teamwork(d) reduced concern for work–life balance
The manager’s role in the “upside-down pyramid”view of organizations is best described as providing so that operating workers can directly serve .(a) direction, top management(b) leadership, organizational goals(c) support, customers(d) agendas, networking
Explain how the “glass ceiling effect” may disadvantage newly hired African American collegegraduates in a large corporation.
You have just been hired as the new head of an audit team for a national accounting fi rm. With four years of experience, you feel technically well prepared for the assignment. However, this is your fi rst formal appointment as a “manager.” Things are complicated at the moment. The team has 12
Values are personal beliefs that help determine whether a behavior will be considered ethical or unethical. An example of a terminal value is .(a) ambition(b) self-respect(c) courage(d) imagination
Under the view of ethical behavior, a business owner would be considered ethical if she reduced a plant’s workforce by 10% in order to cut costs to keep the business from failing and thus save jobs for the other 90%.(a) utilitarian(b) individualism(c) justice(d) moral rights
A manager’s failure to enforce a late-to-work policy the same way for employees on the day shifts and night shifts is an ethical violation of justice.(a) ethical(b) moral(c) distributive(d) procedural
A manager shows self-governance when he or she always tries to achieve performance objectives in ways that are .(a) performance effective(b) cost effi cient(c) quality oriented(d) ethical and socially responsible
If the term offshoring describes outsourcing of work and jobs to foreign locations, what is it called when fi rms like Caterpillar move jobs back into the United States from foreign locations?(a) protectionism (b) reshoring(c) disrupting (d) upscaling
What term is used to describe the world’s storehouse of natural resources, things like land, water, and minerals?(a) sustainable development(b) global warming(c) climate justice(d) environmental capital
Health insurance for employees, fl exible work hours to balance work and family responsibilities, and programs to help employees deal with stress in their lives, are ways organizations might try to improve their accomplishments in respect to ____________.(a) profi ts (b) human sustainability(c)
Exactly how should sustainability be best defi ned when making it part of a goal statement or performance objective for a business or an organization?
At a reunion of graduates from a college of business at the local university, two former roommates engaged in a discussion about environment and sustainability. One is a senior executive with a global manufacturer, and the other owns a sandwich shop in the college town.Global executive: “We
Kim has just returned from her fi rst business trip to Japan. While there, she was impressed with the intense use of work teams. Now back in Iowa, she would like to totally reorganize the workfl ows and processes of her canoe manufacturing company and its 75 employees around teams. There has been
The Foreign Corrupt Practices Act makes it illegal for.(a) Americans to engage in joint ventures abroad(b) foreign businesses to pay bribes to U.S. government offi cials(c) U.S. businesses to make payoffs abroad to gain international business contracts(d) foreign businesses to steal intellectual
When Limited Brands buys cotton in Egypt, has tops sewn from it in Sri Lanka according to designs made in Italy, and then offers the garments for sale in the United States, this form of international business is known as .(a) licensing (b) importing(c) joint venturing (d) global sourcing
In Hofstede’s study of national cultures, America was found to be the most compared with other countries in his sample.(a) individualistic (b) collectivist(c) feminine (d) long-term oriented
Business complaints about copyright protection and intellectual property rights in some countries illustrate how differences in can impact international operations.(a) legal environments(b) political stability(c) sustainable development(d) economic systems
Which is the correct match?(a) Senge–motion study(b) McGregor–analytics(c) Deming–quality management(d) Maslow–Theory X and Y
When a manager notices that Sheryl has strong social needs and assigns her a job in customer relations and gives Kwabena lots of praise because of his strong ego needs, the manager is displaying ____________.(a) systems thinking (b) Theory X(c) motion study (d) contingency thinking
A possible misfi t between the mature adult personality and rigid practices of a bureaucratic organization was a major concern of ____________.(a) Argyris (b) Follett(c) Weber (d) Fuller
1. What issues do you need to consider as you make this decision? If you are overwhelmed thinking of a mammoth company like Nike, keep in mind that much smaller companies wrestle with this basic operations dilemma as well. You’ve never been so energized by a sales pitch in your entire career.90
2. Do you invest in the $400 million software and commit to changing your manufacturing process from a make-to-stock to a make-to-order operation? (At this point, you are only considering make-to-order processing for retailers. That is, Nike wouldn’t begin making shoes until a retailer, like
3. How would changing to make-to-order processing for retailers affect how Nike manages its inventory? You’ve never been so energized by a sales pitch in your entire career.90 Consultants from a highly reputable software developer have just given a presentation to your management team on how to
4. The more you refl ect on the sales proposal, the more you wonder why Nike would stop at maketo-order processing for retailers. Why not go all the way and do a make-to-order system for the consumer?Is that even feasible? Explain. You’ve never been so energized by a sales pitch in your entire
3. In what ways might Peapod use a customer relationship management system to maintain its competitive advantage in the marketplace? It’s hard to imagine a time before e-commerce. The dot-com boom and bust seems to be ancient history, particularly because so many start-up fi rms didn’t survive.
5. Think about the price of athletic shoes. If Nike began manufacturing customized products for consumers, how would you expect the changes in manufacturing operations, manufacturing fl exibility, and inventory to affect the cost and fi nal price of a pair of Nikes? Why? You’ve never been so
2. How does Peapod share information both internally and externally? It’s hard to imagine a time before e-commerce. The dot-com boom and bust seems to be ancient history, particularly because so many start-up fi rms didn’t survive. But a few of them did, and one that not only survived but
1. Describe how Peapod uses data mining to process information. It’s hard to imagine a time before e-commerce. The dot-com boom and bust seems to be ancient history, particularly because so many start-up fi rms didn’t survive. But a few of them did, and one that not only survived but thrived is
3. What do you predict will be the next course of action for the Odones? This fi lm tells the true story of young Lorenzo Odone, who suff ers from adrenoleukodystrophy (ALD), an incurable degenerative brain disorder. (Six actors and actresses play Lorenzo throughout the fi lm.)Physicians and
2. If it is information, who transformed the data into information? Speculate about how such data become information. This fi lm tells the true story of young Lorenzo Odone, who suff ers from adrenoleukodystrophy (ALD), an incurable degenerative brain disorder. (Six actors and actresses play
1. Do the scientists present data or information during the symposium? This fi lm tells the true story of young Lorenzo Odone, who suff ers from adrenoleukodystrophy (ALD), an incurable degenerative brain disorder. (Six actors and actresses play Lorenzo throughout the fi lm.)Physicians and medical
2. The U.S. government operates a technology website at http://www.technology.gov/reports.htm. Go there to download a report, “Education and Training for the Information Technology Workforce,”published in June 2003 on technology training opportunities (there may even be a more recent one). The
1. If you are completely new to IT, you might be more comfortable reading about it in the context of your favorite business publication. Walter Mossberg has a regular technology column in the Wall Street Journal, and Peter Lewis has a column titled “Gadgets,”which can always be found in the
1. Information is the lifeblood of organizations and one of the keys to sustaining a competitive advantage.The tools for processing and sharing information have improved and proliferated rapidly over the past few de cades. But growing sophistication has also meant growing challenges in maintaining
4. Will you invest in a knowledge management project or a mentoring program? Explain your decision. The whistle blows signaling the end of the work day, and you automatically cringe. These days, that whistle seems like a warning bell for the mass exodus of employees you’ll soon experience.
3. What if you developed a mentoring program? What would be the pros and cons of that? The whistle blows signaling the end of the work day, and you automatically cringe. These days, that whistle seems like a warning bell for the mass exodus of employees you’ll soon experience. You’re a top
2. What are the pros and cons of developing a knowledge management database? What could you do to keep your engineers from becoming overly dependent upon a database? What steps might you take to ensure that your knowledge management project stays inclusive and accessible? The whistle blows
1. How can you fi nd out which employees are about to retire? And how do you determine whose knowledge is most critical? Develop a strategy for identifying soon-to-retire workers and ranking the importance of their knowledge. The whistle blows signaling the end of the work day, and you
4. Do you recommend banning camera phones in the workplace? Why or why not? Write a brief memo to the CEO explaining your position. Can You See It Now?After a long weekend working with your information technology team, you are confi dent that the company’s server is thoroughly protected from
3. How could camera phones improve the collection and dissemination of information in a company? Can You See It Now?After a long weekend working with your information technology team, you are confi dent that the company’s server is thoroughly protected from outside attacks.68 You and your team
1. As a team, brainstorm a list of service failures that could occur in a salon and day spa. (The examples of a bad haircut, damaged nails, and losing half an eyebrow during a wax job were mentioned above, but there are many more possibilities.)Then identify ways that you can resolve each problem
2. Besides cell phones, can you think of other personal items that represent threats to a company’s information, digital or otherwise? What are they? Should companies be able to restrict such items in the work place? Can You See It Now?After a long weekend working with your information technology
1. What areas of a company are most likely to be compromised by the presence of camera phones? Can You See It Now?After a long weekend working with your information technology team, you are confi dent that the company’s server is thoroughly protected from outside attacks.68 You and your team
2. There are bound to be situations that you haven’t planned for. How will you instruct your employees to handle unanticipated problems?As you read in Chapter 5, crisis management planning is an important component of business planning and corporate communication.91 Typically, when you hear
3. How can a complaint-response system be considered part of delivering quality service?As you read in Chapter 5, crisis management planning is an important component of business planning and corporate communication.91 Typically, when you hear “crisis management,” you think of a company
4. What kind of metric(s) can you create to measure the quality of your service delivery? Manufacturing companies typically measure things like on-time delivery, defects per million, production rate (how many pieces per hour), and so forth. What can a spa measure to keep its service operation in
1.. Success in service and manufacturing operations requires managers to maintain high levels of both productivity and quality. High productivity ensures that the company is cost competitive with rivals; and high quality helps the company to attract customers and grow revenues and profi ts. Because
1. What steps or procedures does the company take to ensure the quality of its products? Imagine that you arrive back at your dorm room one afternoon to fi nd your roommate watching a Mister Rogers rerun. When asked why, your roommate replies, “Management homework.” That may not be as crazy as
2. How does the company measure productivity, and how does its productivity compare with others in the industry? Imagine that you arrive back at your dorm room one afternoon to fi nd your roommate watching a Mister Rogers rerun. When asked why, your roommate replies, “Management homework.” That
3. Using the vocabulary from the chapter, describe the basic steps used to make the fi nished products in this factory. Imagine that you arrive back at your dorm room one afternoon to fi nd your roommate watching a Mister Rogers rerun. When asked why, your roommate replies, “Management

Showing 4800 - 4900 of 7324

First
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Last

Management 5th Edition Chuck Williams - Solutions

Step by Step Answers