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understanding management

Management 5th Edition Chuck Williams - Solutions

2. What control measures can you implement that relate only to controlling the machines? You’ve just looked at your company’s total spending and it’s way too high, particularly in the areas of energy and supplies.87 Top managers have ordered you to cut costs, so you sit down to assess the
3. What control measures can you implement that relate only to controlling employee behavior? You’ve just looked at your company’s total spending and it’s way too high, particularly in the areas of energy and supplies.87 Top managers have ordered you to cut costs, so you sit down to assess
4. How do you get your printing problem under control: controlling machines, controlling employees, or both? You’ve just looked at your company’s total spending and it’s way too high, particularly in the areas of energy and supplies.87 Top managers have ordered you to cut costs, so you sit
1. As a team, identify where more control is needed at H & R Block. Is control in these areas possible?Explain. When you fi rst came to H & R Block four years ago, you had a vision: increase the scope of the company and transform it from a simple tax preparation service to a fullservice fi nancial
2. Build a balanced scorecard for H & R Block that proposes objectives and measures for each the four quadrants of the card (fi nancial, customer, internal, and learning). When you fi rst came to H & R Block four years ago, you had a vision: increase the scope of the company and transform it from a
1. Control is one of the most controversial aspects of management. Exercising too much control can foster employee resentment and bureaucratic delays. Exercising too little control can raise employee stress and breed organizational chaos. And not only must managers work to achieve a healthy level
1. Identify and describe a point in your life when you failed. Don’t write about simple or silly mistakes.The difference between a failure and a mistake is how bad you felt afterwards. A real failure still makes you cringe when you think about it years later. What was the situation? What were
2. Describe your initial reaction to the failure. Were you shocked, surprised, angry, or depressed? Initially, who or what did you blame for the failure?Explain. There is the greatest practical benefi t of making a few failures early in life.—T. H. Huxley No one wants to fail.89 Everyone wants to
3. One purpose of control is to identify and correct performance deviations. With that in mind, describe three mistakes that you made that contributed to your failure. Now that you’ve had time to think about it, what could you have done differently to prevent these mistakes? Finally, summarize
1. What kind of control is being used by Central Services? Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and mechanical failures are the rule. Brazil stars Jonathan Pryce in the role of Sam, a low-level bureaucrat. In
2. Tuttle describes a paradox of control. What is it? Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and mechanical failures are the rule. Brazil stars Jonathan Pryce in the role of Sam, a low-level bureaucrat. In this
3. What kind of control does Tuttle seem to prefer? Explain. Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and mechanical failures are the rule. Brazil stars Jonathan Pryce in the role of Sam, a low-level bureaucrat.
1. What types of feedforward controls might Peapod use in the next few years? The grocery industry is a like a food fi ght without the mess. It is so competitive that only the strongest survive. Now imagine trying to survive in the online grocery industry, where customers can’t see, smell, or
2. Using the feedback control model, identify at least two standards that Peapod might establish. The grocery industry is a like a food fi ght without the mess. It is so competitive that only the strongest survive. Now imagine trying to survive in the online grocery industry, where customers
3. What elements would you expect to be in each quadrant of Peapod’s balanced scorecard? The grocery industry is a like a food fi ght without the mess. It is so competitive that only the strongest survive. Now imagine trying to survive in the online grocery industry, where customers can’t see,
3. What do you think is the advantage of dividing HR functions into four distinct quadrants? Whether a company employs fi ve or fi ve thousand people, its greatest resource is those workers. Many of today’s companies view their workforces as part of their overall competitive strategy—the best
2. Which areas of human resources are handled by PepsiCo’s administrative experts? Whether a company employs fi ve or fi ve thousand people, its greatest resource is those workers. Many of today’s companies view their workforces as part of their overall competitive strategy—the best people
1. What do you think the role of the employee champion is in terms of the human resource (HR)function discussed in the chapter? Whether a company employs fi ve or fi ve thousand people, its greatest resource is those workers. Many of today’s companies view their workforces as part of their
3. Do you predict that Jiff Ramsey will be successful as a Kit Ramsey substitute? This fi lm, which brought Steve Martin and Eddie Murphy together for the fi rst time, off ers a funny look at Hollywood fi lmmaking. Bobby Bowfi nger (Martin), perhaps the least successful director in fi lms, wants to
2. Is there a good person-job fi t of Jiff Ramsey in the screen role of Kit Ramsey? This fi lm, which brought Steve Martin and Eddie Murphy together for the fi rst time, off ers a funny look at Hollywood fi lmmaking. Bobby Bowfi nger (Martin), perhaps the least successful director in fi lms, wants
1. Does Bobbie Bowfi nger have a set of valid selection criteria for fi lling the role of a Kit Ramsey lookalike? Does Bowfi nger apply the criteria uniformly to each applicant? This fi lm, which brought Steve Martin and Eddie Murphy together for the fi rst time, off ers a funny look at Hollywood
3. Debrief as a class. Students should open with comments from each perspective: (1) HR attorneys,(2) hospital administrators, and (3) nursing shift managers.What are some of the particular concerns or questions that arose in your mind as you played your particular role? What are some of the
2. 2a: Outline a plan. The day and the night nursing shift managers should work together to sketch out a plan for making progress on the three concerns of Montclair Hospital administration (hiring, turnover, absenteeism). Some elements of this plan might include• Where and how to recruit top
1. Get into groups. Your professor will assign you to groups of four or fi ve students. One student will be given the role of HR attorney for the applicants, two students the role of nursing shift (day/night) managers at Montclair Hospital, and the remaining student(s) will be assigned the role of
4. Do you hire an applicant who meets a good number of the job requirements and is generally compatible with the corporate culture; or do you wait for the perfect candidate, even if that means another six months of interviewing? When your systems engineer left to have a baby, you had no idea how
3. How would loosening up the job specifications affect your training needs? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the labor market for engineers was tight, but you thought it wouldn’t be too tough to fi nd a new hire
2. What are the risks to loosening up the job specifi cations? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the labor market for engineers was tight, but you thought it wouldn’t be too tough to fi nd a new hire for a company
1. What are the risks to keeping the job requirements tightly structured? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the labor market for engineers was tight, but you thought it wouldn’t be too tough to fi nd a new hire
3. How can businesses mitigate the unintended impact of the FMLA? This isn’t the fi rst time you’ve had an employee who wanted to take leave under the Family and Medical Leave Act (FMLA). The act has been in place for over a decade, and you’ve had employees take leave for childbirth, for
2. Do you have a frank discussion with Cal and ask him if he plans to return after his leave, or do you just plan around him? This isn’t the fi rst time you’ve had an employee who wanted to take leave under the Family and Medical Leave Act (FMLA). The act has been in place for over a decade,
1. How do you handle Cal’s three-month absence with the least disruption? This isn’t the fi rst time you’ve had an employee who wanted to take leave under the Family and Medical Leave Act (FMLA). The act has been in place for over a decade, and you’ve had employees take leave for
8 Discuss the four kinds of employee separations: termination, downsizing, retirements, and turnover
7 Describe basic compensation strategies and explain how they aff ect human resource practice.
6 Discuss how to use performance appraisal to give meaningful performance feedback.
5 Describe how to determine training needs and select the appropriate training methods.
4 Describe the selection techniques and procedures that companies use when deciding which applicants should receive job off ers.
3 Explain how companies use recruiting to fi nd qualifi ed job applicants.
2 Explain how diff erent employment laws aff ect human resource practice.
1 Describe the basic steps involved in human resource planning.
3. Describe a situation in which confl ict might arise in a NEADS team. All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog Services, functions with teams of people as well. But another type of teamwork is central to the
2. What factors determine the cohesiveness of NEADS teams? All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog Services, functions with teams of people as well. But another type of teamwork is central to the mission of
1. Describe the characteristics of a typical NEADS team, using the criteria discussed in the chapter. All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog Services, functions with teams of people as well. But another type of
3. Does mission commander Jim Lovell successfully manage the group dynamics to return the group to a normal state? This fi lm re-creates the heroic eff orts of astronaut Jim Lovell (Tom Hanks), his crew, NASA, and Mission Control to return the damaged Apollo spacecraft to earth. Examples of both
2. Is this intergroup confl ict or intragroup confl ict? What eff ects can such confl ict have on the group dynamics on board Apollo 13? This fi lm re-creates the heroic eff orts of astronaut Jim Lovell (Tom Hanks), his crew, NASA, and Mission Control to return the damaged Apollo spacecraft to
1. What triggers the confl ict in this scene? This fi lm re-creates the heroic eff orts of astronaut Jim Lovell (Tom Hanks), his crew, NASA, and Mission Control to return the damaged Apollo spacecraft to earth. Examples of both problem solving and decision making occur in almost every scene.This
4. What will your management team need to do to help EBO teams be successful? Remember, the whole point of looking into EBOs is to increase IBM’s revenue and reach. Evenings at home are the only time you can look over your management team’s monthly reports without interruptions.141 Tonight,
3. Who would you choose to lead the EBO teams—experienced executives who are successfully managing established divisions or less experienced managers who want to prove themselves? Explain your rationale. (You may want to review Chapter 1, Section 3, “Kinds of Managers.”) Evenings at home are
2. If you do use teams, what kind of team would be best in the situation described? In other words, how much autonomy should teams working on EBOs have? Evenings at home are the only time you can look over your management team’s monthly reports without interruptions.141 Tonight, you’re quietly
1. Are teams a good idea for IBM’s emerging business opportunities (EBOs) given the company’s culture and well-defi ned organization? Why or why not? Evenings at home are the only time you can look over your management team’s monthly reports without interruptions.141 Tonight, you’re quietly
2. If you were to include star players on your team, what should you do to make sure the team is not dysfunctional and is able to perform as well as expected? Explain. What criteria will you use to assemble a work team?140 Is a team composed of all-stars better than one composed of ordinary
1. Briefl y discuss the advantages and disadvantages of assembling a team composed of (a) star players, and (b) ordinary players. What criteria will you use to assemble a work team?140 Is a team composed of all-stars better than one composed of ordinary players? Recall that the United States
3. How does Lonely Planet benefi t from its fl at organizational structure (limited hierarchy)? What does a fl at structure indicate about the organization? When travelers Tony and Maureen Wheeler founded Lonely Planet in the early 1970s, they didn’t intend to create a globe-spanning company.
2. What type of departmentalization does Lonely Planet use? Do you think another type of departmentalization would be as or more successful? Which one? Why? When travelers Tony and Maureen Wheeler founded Lonely Planet in the early 1970s, they didn’t intend to create a globe-spanning company.
1. In what ways is Lonely Planet decentralized? In what ways is it centralized? When travelers Tony and Maureen Wheeler founded Lonely Planet in the early 1970s, they didn’t intend to create a globe-spanning company. They didn’t necessarily plan to start a publishing company. As newlyweds, they
3. Describe the atmosphere at the restaurant. Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn, Janeane Garofalo, and David Spade. The plot follows the life of recent college graduate Lelaine Pierce (Ryder), who wants to make a documentary about her
2. Is the cashier position a line or staff function? Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn, Janeane Garofalo, and David Spade. The plot follows the life of recent college graduate Lelaine Pierce (Ryder), who wants to make a documentary about
1. Using the terms from the chapter, outline the job of cashier as Spade is describing it in the clip. Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn, Janeane Garofalo, and David Spade. The plot follows the life of recent college graduate Lelaine
3. Answer the following questions after you have worked the job or conducted your interviews. What most surprised you about this job? What was easiest?What was hardest? Explain. Now that you’ve had the chance to see things as others see them, what do you think would happen, good or bad, from
2. Since the best way to see things from someone else’s perspective is to “work” in his or her shoes, see if you can spend a day, a morning, or even two hours performing one of these jobs. If that’s not possible, spend some time carefully observing the jobs and then interview several people
1. Describe the job-related differences or tensions where you work. Who is involved? What jobs do they do? Explain why the job-related differences or tensions exist. Why is learning to see things from someone else’s perspective one of the most diffi cult things to do in today’s workplace?
1. Effective organization is vital to the accomplishment of company objectives. Two critical aspects of effective organization are departmentalization and the design of jobs. In this role play exercise you will have the opportunity to experience some of the work dynamics surrounding the grouping of
3. Do you outsource production, which will by itself achieve your cost-cutting goal, or do you outsource a smattering of other functions and keep Lego a“toymaker” rather than a “toy marketer”? By defi nition, toys should be fun. Unfortunately for you, competing in today’s toy industry is
2. What do you think Lego’s core and noncore business activities should be? By defi nition, toys should be fun. Unfortunately for you, competing in today’s toy industry is anything but.77 Cutthroat competition and children’s changing interests have pushed toymakers to consolidate, cut costs,
1. What risks, if any, does outsourcing pose to Lego’s corporate identity? By defi nition, toys should be fun. Unfortunately for you, competing in today’s toy industry is anything but.77 Cutthroat competition and children’s changing interests have pushed toymakers to consolidate, cut costs,
3. Is it possible to redesign the very specialized job of a garbage collector to make it more satisfying? Is a redesign feasible? In other words, do you redesign the job or keep it as is? Explain your reasoning.Glancing at the newspaper machine in the lobby, you are happy to see the headline
2. Assume that the trash collection job is not internally motivating. Identify areas where you can strengthen the job’s core characteristics and give specifi c examples.Glancing at the newspaper machine in the lobby, you are happy to see the headline proclaiming the end of the garbage
1. Can you use the job characteristics model (JCM) to redesign the job of the trash collector to be internally motivating? How? Glancing at the newspaper machine in the lobby, you are happy to see the headline proclaiming the end of the garbage collectors’ strike in a nearby city.76 That kind of
5 Describe the methods that companies are using to redesign external organizational processes(that is, interorganizational processes).
4 Explain the methods that companies are using to redesign internal organizational processes(that is, intraorganizational processes).
3 Discuss the diff erent methods for job design.
2 Explain organizational authority.
1 Describe the departmentalization approach to organizational structure.
3. Which of the forms for global business do you think Lonely Planet is using? Explain. For a company such as Lonely Planet, the idea of a borderless world is nothing new. Founded in Australia by Tony and Maureen Wheeler so that they could fund their own travel dreams, the travel publisher now has
2. How does the image being proposed for the global campaign illustrate the need to be aware of cultural diff erences? For a company such as Lonely Planet, the idea of a borderless world is nothing new. Founded in Australia by Tony and Maureen Wheeler so that they could fund their own travel
1. To what extent does Lonely Planet practice global consistency versus adaptation? For a company such as Lonely Planet, the idea of a borderless world is nothing new. Founded in Australia by Tony and Maureen Wheeler so that they could fund their own travel dreams, the travel publisher now has offi
3. What do you propose that Elliot do for the rest of his time in Japan? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a Japanese team. This lighthearted comedy traces Elliot’s bungling entry into Japanese culture where he almost loses
2. Is he culturally sensitive or insensitive? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a Japanese team. This lighthearted comedy traces Elliot’s bungling entry into Japanese culture where he almost loses everything, including Hiroko
1. Does Jack Elliot behave as if he had had cross-cultural training before arriving in Japan? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a Japanese team. This lighthearted comedy traces Elliot’s bungling entry into Japanese culture where he
3. Research regional and local periodicals to learn about the norms in the other culture. You might also talk with a friend who attends college in a different region or state to get a more personal understanding of norms in other parts of the country. List of some of the norms in the other
2. Once you have an outline of your geographic culture, try to identify the group most opposite to your own. For example, if you consider yourself a New Yorker, you may think of a Mississippian or a Californian. All savvy managers seem to be familiar with the Japanese custom of exchanging business
1. Think of yourself as a member of a particular geographical cultural group. (In the United States, we are conditioned to think of cultural groups based on ethnicity and race, but for this exercise, think in terms of location.) What are the characteristics of this group? All savvy managers seem to
1. One of the major dilemmas in global management concerns the degree to which a multinational fi rm should adapt its business practices to particular locations and cultures versus the degree to which it should maintain consistency across all its operations. In general, fi rms prefer consistency
3. Determine what, if anything, the company should do to prepare the chosen candidate for the Asian assignment. As a member of the regional sales management team for a multinational corporation with offi ces located on almost every continent, you’ve made some tough decisions throughout your
2. Did the decision-making process change your mind?How so? As a member of the regional sales management team for a multinational corporation with offi ces located on almost every continent, you’ve made some tough decisions throughout your career.100 Unfortunately, you feel that today’s
1. Use either the stepladder technique or the nominal group technique (see Chapter 5) to decide which candidate the company should send abroad. Defend your decision. As a member of the regional sales management team for a multinational corporation with offi ces located on almost every continent,
3. If you were in charge, would you keep the Starbucks in Beijing’s Forbidden City (and the Insadong district of Seoul, for that matter), or would you close those outlets and pursue growth elsewhere? Forbidden Lattes?There’s no denying Starbucks is an international force.99 The company had over
2. Using Hofstede’s Cultural Dimensions and the information in Exhibit 8.9, outline an explanation for Starbucks’s Forbidden City problems based on cultural differences between the United States and China. Forbidden Lattes?There’s no denying Starbucks is an international force.99 The company
1. Should Starbucks pursue areas near national historic sites and tourist attractions of foreign countries for placement of new international locations? Forbidden Lattes?There’s no denying Starbucks is an international force.99 The company had over 13,000 stores at the beginning of 2007, over
1 Discuss how the nature of management jobs creates the possibility for ethical abuses.
2 Identify common kinds of workplace deviance.
4 Describe what infl uences ethical decision making.
6 Explain to whom organizations are socially responsible.
7 Explain for what organizations are socially responsible.
1. Which level of social responsibility best describes your company’s current operations? Your heart is racing as you stand in front of the gathering of customers.115 Though not usually at a loss for words, you are having trouble answering their questions about the dangers of the materials and
2. What environmental vision do you communicate to your task force? In other words, what social responsiveness strategy will you adopt at Interface? Your heart is racing as you stand in front of the gathering of customers.115 Though not usually at a loss for words, you are having trouble answering
3. Can sustainability be economically viable for Interface?Defend your answer Your heart is racing as you stand in front of the gathering of customers.115 Though not usually at a loss for words, you are having trouble answering their questions about the dangers of the materials and processes used
1. Rank the ethical intensity of the decision. Consider assigning a numerical value to each of the six factors listed on page 124, on a scale of, say, 1 to 5. Add the six values together and assess the sum against a possible 30 points. In the world of charitable organizations, the most grueling
2. As a team, examine the situation through the lens of each of the principles of ethical decision making.What is your fi nal decision? In the world of charitable organizations, the most grueling activity must certainly be fund-raising.116 Although soliciting donations for popular causes can be
3. What role did the ethical intensity of the decision play in your ultimate decision? In the world of charitable organizations, the most grueling activity must certainly be fund-raising.116 Although soliciting donations for popular causes can be easy, lesser-known nonprofi ts, which do very
1. What are the most diffi cult aspects of responding to a murky situation—those situations in which you sense the presence of unethical and/or illegal behavior, but you haven’t seen unequivocal proof of wrongdoing? Applying ethical judgment in an organizational setting can be challenging. This

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