1. In your view, does Zappos use social media effectively to strengthen its brand? Why or why...

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1. In your view, does Zappos use social media effectively to strengthen its brand? Why or why not?

2. Zappos does not have a formal policy about social networking in the workplace. What are the benefits of this decision? What might be the drawbacks?

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Contemporary Marketing

ISBN: 978-1133628460

16th edition

Authors: Louis Boone, David Kurtz

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