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Management 11th Edition Robert Kreitner - Solutions
. What was the major finding in Asch’s line experiments?A. Employees engage in organizational politics when they fear for their jobs.B. Americans hold stronger opinions than Japanese.C. People tend to yield to the majority opinion, even when it is wrong.D. Groupthink is not a problem in smaller
. Which one of these was not found by researchers to be associated with increased political activity?A. Smaller organizations B. People in marketing C. Higher levels of management D. Reorganizations E. Staff personnel
. How do experts describe political behavior at work?A. Universally positive B. Inevitably destructive C. Usually negative D. Both positive and negative E. At first neutral but eventually positive
. A “we” feeling becomes apparent during the _____ stage of the group development process.A. delusion B. acceptance C. orientation D. agreement E. cohesion
. Which of the following is the best description of norms?A. General standards of conduct B. Prescriptions for behavior in specific positions C. Individually determined principles D. Laws E. Culturally neutral principles
. The tendency of group members to follow the group and resist outside influences is called A. attractiveness. B. cohesiveness.C. ostracism. D. conformity.E. groupthink.
. How do people become members of formal groups in the workplace?A. Volunteering B. Demotion C. Lottery drawing D. Luck E. Assignment
. Which of the following is not one of the four definitional dimensions of a group?A. Trust B. Common identity C. Free interaction D. Two or more people E. Common purpose
According to a management professor and consultant who has suggested six ways in which managers can build trust, one of the best ways to show respect for subordinates is to delegate important duties.True/False
. Much more than goal accomplishment is involved in the model of team effectiveness.True/False
. Quality control circles and cross-functional teams are the same thing.True/False
. Too often, domineering CEOs and pliable corporate boards create the perfect environment for groupthink.True/False
. According to research, the more conformity in organizations, the better.True/False
. According to research, people in marketing were the least political, whereas people in production were the most political.True/False
. The first stage in the six-stage group development process is acceptance.True/False
. Roles have a broader influence than norms, which focus on behavior in a specific position.True/False
. Members of a cohesive group tend to see themselves as “we” rather than “I.”True/False
. Jean is a member of both a formal group and an informal group if she socializes with her coworkers.True/False
Would you be comfortable working on this sort of global virtual team? Explain.
What practical lessons does this case teach managers about managing a virtual team?
How big a problem do you suppose organizational politics was during this project? Explain.
Which team effectiveness criteria in Figure 13.5 are apparent in this case?
. Which factors in this survey are most critical to organizational success today? Explain.
. Which areas are weakest and what needs to be done?
. Which areas are strongest? How can they be made even stronger?
. Overall, how does this organization measure up in terms of fostering managerial cooperation and teamwork?
. Why are cooperation and teamwork among managers so important today?
. How does the text characterize the U.S. Family and Medical Leave Act that took effect in 1993?A. Long overdue universal coverage B. More generous than state laws C. The first law to require paid leave for everyone D. Probably unconstitutional E. Marred by significant holes and limitations
. The “S” in the S.T.E.P. approach to open-book management stands for A. share. B. separate.C. sales. D. strength.E. success.
. The equity of rewards is said to be weighed by people on which two scales?A. Intrinsic and extrinsic B. Short-term and long-term C. Personal and organizational D. Technical and social E. Personal and social
. According to the experts at the U.S. Bureau of Labor Statistics, the term(s) _____ will apply to future compensation plans.A. time-based B. lean and uniform C. flexible and varied D. uniform and standardized E. skill-based
. Doing a “whole” piece of work from beginning to end is the defining characteristic of which of the following?A. Job feedback B. Task significance C. Autonomy D. Skill variety E. Task identity
. _____ involve(s) telling recruits about both the good and the bad aspects of a particular job.A. Realistic job previews B. Job enlargement C. Job enrichment D. Job rotation E. Cafeteria compensation
. Goals motivate performance by doing all of the following except A. directing attention.B. fostering action plans.C. fostering teamwork.D. encouraging effort.E. encouraging persistence.
. How do rewards influence motivational strength in the expectancy model?A. Rewards do not play a role in expectancy theory.B. They erode intrinsic motivation.C. They have little impact on motivation.D. They motivate effort but not results.E. Through the perception that effort will lead to valued
. Which of the following motivate(s) employees most effectively, according to Herzberg?A. Good working conditions B. The work itself C. Money D. Supportive supervision E. Supportive coworkers
. What needs rank at the very top of Maslow’s hierarchy of needs?A. Esteem B. Love C. Physiological needs D. Safety E. Self-actualization
By definition, family-friendly companies help employees achieve a productive and satisfying balance between work and life outside the workplace.True/False
. In a flextime program, workers can arrive at work whenever they choose.True/False
. The S.T.E.P. acronym, in open-book management, stands for share, teach, empower, and perform.True/False
. Perceived inequity can be experienced by employees who are either underpaid or overpaid.True/False
. A critical psychological state in the job enrichment model is “Feeling that the work is meaningful.”True/False
. Contingent time off involves letting employees go home when they do not feel like working.True/False
. Participative goals are less effective than imposed goals.True/False
. Rewards play a role in the expectancy model of motivation.True/False
. According to Herzberg’s theory of motivation, salary and supervision are dissatisfiers.True/False
. On Maslow’s hierarchy of needs, social needs rank above self-actualization needs.True/False
Would you like to work at a small company like Badger Mining?Why or why not?
Which of the keys to successful employee participation programs are evident in this case? Does Badger Mining have the right climate for participative management? Explain.
How well do you think openbook management would work at Badger Mining? Why?
What evidence of participative management can you detect in this case?
On the basis of what you have read in this chapter, how strong do you think the overall employee motivation program at Badger Mining is? Explain.
. How important is quality of work life to your overall lifestyle and happiness? Explain.
. What should your managers do to improve the quality-of-work-life scores for you and your coworkers?
. How much does your total score reflect your attitude about life in general?
. How helpful would this survey be in your search for a better job? Explain.
. How strongly does your quality-of-work-life score correlate with the amount of effort you put into your job? Explain the connection.
. Which of these various quality-of-work-life factors is of overriding importance to you? Why? Which are least important? Why?
Explain how the culture at Green Mountain Coffee acts as a “social glue,” as the term is used in Chapter 9.
Which characteristics of the “new organizations,”discussed in Chapter 9, can you detect in this video?Explain.
What are the arguments for and against decentralization, as practiced at Green Mountain Coffee?
Where does Green Mountain Coffee fit on the mechanistic-organic continuum? Explain.
Which of the four common characteristics of organizations, presented in Chapter 9, are evident in this video? Explain.
How are the concepts of human capital and authentic leaders interrelated at Accenture?
What evidence of a “virtual organization” can you detect at Accenture? What associated problems might be encountered?
Which organic characteristics (Table 9.2) are evident in this video? What difficulties might they cause?
. The _____ is not among the four types of meetings discussed in this chapter.A. quarterly off-site review B. monthly strategic meeting C. weekly tactical meeting D. daily check-in E. annual employee recognition
. Asking _____ questions is among the practical tips for effective listening.A. easy-to-answer B. yes-or-no C. many D. open-ended E. no more than two
. The text sums up the future of telecommuting as A. a serious threat to productivity.B. just a passing fad.C. already obsolete.D. more than a passing fad.E. certain to be the standard work routine in 20 years.
. All of the following are suggestions by Joan Tunstall for composing a clear e-mail message except A. making the message action-oriented.B. sending copies to all parties involved.C. ensuring that the message unfolds in logical steps.D. expressing empathy with readers through appropriate tone and
. Which of these is most effective in making employees more willing to complete attitude and opinion surveys?A. Promise of specific results B. Early time off with pay C. Money D. Likelihood of meaningful changes E. None of these; employees are very resistant to surveys today.
. In a recent survey of 25,000 employees in the United States, _____ said that their senior managers both talk and listen.A. 45 percent B. slightly more than half C. only 7 percent D. 75 percent E. about 25 percent
. Judging on the basis of what you read in this chapter, what advice would you give a bookstore manager about the grapevine?A. Uproot it as soon as possible.B. Pretend it doesn’t exist.C. Don’t try to kill it.D. Make it the official communication network.E. Weed out the troublemakers.
. Which of the following is not one of the basic communication strategies?A. Spray & Pray B. Underscore & Say More C. Identify & Reply D. Withhold & Uphold E. Tell & Sell
. Media richness involves the capacity to A. achieve organizational results.B. justify decisions.C. convince and persuade.D. convey information and promote learning.E. build personal relationships.
. Which of these best describes the basic communication process?A. A chain with identifiable links B. Noninstructive C. Inherently flawed D. A computer network E. A burning bush
One key to conducting a successful meeting is to create an agenda and distribute it at least one day in advance.True/False
. Effective listeners ask simple yes-or-no questions.True/False
. Videoconference participants should look directly at the camera when speaking.True/False
. Psychological and social barriers are responsible for most blocked communication.True/False
. With an open-door policy, an employee is free to leave the workplace at any time.True/False
. Most of the impact of our communication comes from the implied meaning of our words.True/False
. The organizational grapevine is an even bigger problem today, thanks to e-mail, blogs, and online social networking.True/False
. In the “Withhold & Uphold” communication strategy, managers tell what they think people need to know only when they believe people need to know it.True/False
. According to the Lengel-Daft model, e-mail communication ranks highest on the media richness scale.True/False
. Feedback is one of the links in the basic communication process.True/False
How comfortable would you be managing this type of multicultural organization? Explain.
How would you rate Glynn Lloyd as a listener? Explain.
How should Glynn Lloyd stimulate upward communication at City Fresh Foods? Explain.
Which of the five communication strategies in Figure 11.3 does CEO Glynn Lloyd rely on the most at City Fresh Foods?Explain.
What role does the basic communication process in Figure 11.1 play in this case?Explain.
. What practical lessons about communication did you learn from this exercise? Explain.
. How did you communicate with each party? Why did you choose that way?
. Whom did you contact first? How and why?
. What were your priorities in this situation? How did they influence your actions?
. What assumptions did you make in this case? How did they influence your response?
. What is the preferred strategy for dealing with employee substance abusers?A. Ignoring the problem B. Referral and rehabilitation C. Imprisonment D. Stiff fines E. Peer pressure
. Individuals who believe they are being sexually harassed at work and would like to file a lawsuit should follow which bit of advice?A. Find witnesses.B. Threaten the harasser with dire consequences.C. Wait until you’re physically assaulted.D. Just ignore it.E. Make sure a manager is the
. A convergence of demographic and technological trends is predicted to have which impact on the U.S. labor force?A. Too many job seekers B. Unemployment C. Shortage of skilled workers D. Racism E. Proportionately fewer women
. Which of the following is not a criterion for legally defensible performance appraisals in the United States?A. Specific written instructions for evaluators B. Results reviewed with ratees C. Based on job analysis D. Results linked with compensation decisions E. Behavior-oriented
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