Management 11th Edition Robert Kreitner - Solutions

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The project looks unorganized and everyone seems to have their own opinion, the PM focuses on results, but a new project came up, and sponsor informed most team members wants to go there. What skills of the PM will not help as much as others:A. Courageous, a problem solver, and decisive B. Giving
The PM says this often to the team- “Let us not waste time in too many unproductive team building meetings and get the job done”. The brutal truth is “We are all measured by results here, no matter where you come from” It is all about what you bring to the table. What kind of leadership
The Project Manager is exclusively output focused and sometimes overbearing, what steps should he avoid to keep stakeholders and team members engaged?A. Managing and setting right expectations with stakeholders B. Directing and controlling resources to deliver results efficiently and accurately C.
The Sponsor believes that the focus on project and program delivery has shifted in the modern world and the new PM for the project should be least concerned about the following:A. Applying persuasion, negotiation, and conflict resolution skills B. Spending sufficient time communicating almost 90%C.
The project is facing problems as the PM does not have the required skills. For the project manager to be successful following competencies must be built in the Project Manager- what skills should the PM build to solve the problem as per PMI?A. Technical- Leadership- Strategic skills all have to be
PMO asks a new PM- is pleasing all stakeholders and keeping team happy- no matter what happens- is the main job of the PM? What is the main role of the project manager?A. To keep team engaged and help them grow and evolve B. To see that stakeholders are satisfied, happy, and involved.C. To deliver
The culture in the company is very restrictive and everything goes to the top to make a small decision but this project requires a lot of collaboration and team driven decision making. What should the PM do?A. Not to get stuck by getting Charter Approved and obtain sponsor sign off.B. Recommend
A project manager notices a fake ‘me too’ competitor product phone which matches exactly the same phone company is building and teams are working on it.A. File a lawsuit against that company on IP infringement B. Meet sponsor and show them the fake product C. Debudget the project and release
Some shared resources between the projects are not available and it is delaying the project. Some team members are learning new skills to bring the project up to speed. How should the Project Managers solve this problem?A. Inform sponsor of delays B. Seek guidance from PMO to get allocated
A new regulation was released recently in the Mortgage industry making this automatic loan approval project irrelevant. What should the PM do first?A. Inform sponsor B. Close the project C. Conduct impact analysis D. Release the team.
A Project Manager in the middle of the product plant construction project. The exchanges dropped significantly impacting the project adversely questioning the viability of the project.What should the project manager do first?A. Conduct risk assessments and document in risk register B. Raise the
The PMO is very controlling and even directive giving detail directions for every little thing to be done on the Projects. Company is struggling to release new products in the market. 80% of revenue comes from matured products. The PM is working on a new product release and given the changing
The PM is asked by the start up company to set up a Project Management system to manage projects. It is important to have Collaboration, product driven nature, speed of delivery, tapping global talent, agility, constant communication and learning is important. Which one of the following will the PM
A PM is facing challenges in getting work done as the budget is controlled by a functional manager and resources are not freely available.Sponsor wants faster delivery and focus on quick results. The PM wishes he was in the following structure:A. Balanced Matrix B. Functional Structure C. Strong
The organization lacks proper Management of work- Unity of Command division of work, authority, responsibility, discipline,‘Unity of Command’, Unity of direction,etc - these are not in place, everything looks chaotic, unstructured, and no one seems to have a full handle on it. The new team
The company lacks Assets internally and previous project records, reports, historical data are very hard to find. A Project Manager did a similar project in another project from a different Business Vertical. What will you do as a Project Manager?A. Seek the other Project Manager’s help to get
Company bought a new software application for CRM making the internal in-house custom development work unnecessary. What should Project Manager do?A. Conduct make vs buy analysis B. Question software purchase to stop it from happening.C. Reduce resources to keep costs under control D. Close the
Requirements for the project are not clear and unambiguous.Team is struggling to tie up loose ends and often requirements do not add up. The Project Manager could have avoided this if the following was done:A. The Business Requirements Documentation (BRD) and Requirements Traceability Matrix (RTM)
There is disagreement between two stakeholders if the project is meeting the business goals and not just technical goals, or any other goals.The PM confirms that by presenting following documents for the project:A. Technical Feasibility and Operational Viability Reports B. Business Requirements
SVP Engineering has complained to the sponsor that he is not kept informed on project status and is not getting any report from the Project Manager. The Sponsor wants to review system followed by the PM to ensure all stakeholders are kept informed and get required reports. How will the PM convince
The funding requirement for the project is that the project gets additional funding only when they have met previous criteria to move to the next piece. The Sponsor wants to know how a Project Manager is doing it. As a Project Manager how will you explain to the sponsor as to what type of funding
For half of the project requirements are dynamic and keep changing all the time but the other half is straight forward and very well understood and streamlined, the Sponsor is confused why you are using Agile for whole projects. What Project Development Life Cycle will you recommend and why?A.
A PM is preparing a detailed Project Plan but the steering committee wants to know if the project is aligned properly with other related projects and overall organizational strategic investment goals to deliver ROI and Value. What will the Project Manager do to convince?A. Charter was prepared and
The SVP Projects is not happy with the Intent on the initiation of this.The PM is asked to present his side. What should the PM do to explain why this project should continue?A. Continue as the Team has started working on it and spent time and resources.B. It meets one criteria-govt
This project was completed and handed over to operations for further rollout sometime ago last year. Routine activities have to be done and there is not much value add. One powerful Stakeholder wants a PM to work on it.What should Project Manager do?A. Accept it as it will create work for Project
An important influential stakeholder wants the PM to quickly start the project without too much documentation but the sponsor insists that proper guidelines be followed that are generally recognized best practices followed over several years in companies. What should the project manager do?A. Dig
You are a PM for this new IT project in your company.You are looking for support, commitment,from stakeholders to make the project successful.How would you inform them about your project announcement &your willingness to share relevant information for Project?A. Build a Project Management Plan B.
How Agile Projects are planned and delivered by the PM?
How does a PM find and engage with Stakeholders for an entire project?
How does the PM gets Suppliers and manage them in Projects?
How does the PM find and deal with Risks in his Projects?
How does the PM does effective Communication for his projects?
How does the PM gets and manage Resources- Team/Material for his Project?
How does the PM ensure that high Quality of Product/Process is Delivered in Projects?
How does the PM build and control the Budget for the Project?
How does the PM create and manage Timeline- Schedule for the Project?
How does PM build and deliver Scope-Requirements for the Project?
How does the PM Integrate the whole Project together from start to finish?
What is the Role of a Project Manager (PM)?
How Environments Impact Projects?
What is a Project?
Describe how contingent pay plans can help improve employee motivation and performance.
How can you better serve your internal and external customers?
What can be done to improve your and your unit’s/organization’s job/products/services?
Are you adequately trained? Do you have the skills and tools you need to do your job?
How is your job going? Do you have what you need to do your job?
Since there are only six employees in the company, how would you adapt the form to meet the needs of this small business? Provide an example.
How would you improve and/or change the following form and its contents?
Evaluate the kinds of training programs that could minimize the factors you have described. What do you recommend and why?
Provide a detailed discussion of the intentional and unintentional rating distortion factors that may come into play in this situation.
Create graphic rating scales using BARS to measure each competency.
Generate critical incidents (high, average, and poor performance) for each behavioral indicator.
Identify a list of critical behavioral indicators for each competency.
Generate a list of competencies for the position described.
Provide Ricardo with specific recommendations on how he can “deliberately practice” his presentation skills.
Based on the concept of deliberate practice, list the five steps that lead to excellence.
Using the accompanying table as a guide, place check marks next to the descriptions that apply to the job of account executive. Explain why you chose the approach you did?
Based on the above description, assess whether Paychex should use a behavior approach, a results approach, or a combination of both to measure performance.
Based on the DBM job description, extract a list of task and contextual performance behaviors. Refer to Table 2 for a review of the differences between task and contextual performance.
What can be done to remedy the performance problem?
You are Heather’s manager. In your opinion, what is causing Heather’s poor performance? Is it due to a deficiency in declarative knowledge or procedural knowledge?
Define what performance is and what it is not.
How does a flawed statement affect the development of a unit’s mission statement and subsequent individual job descriptions and goals?
What are the dangers of having a flawed mission statement?
How useful are the mission and vision statements of PepsiCo in terms of linking organizational priorities with individual and team performance? In creating such a linkage, which ideal mission/vision statement characteristics (shown in the table above) seem to be more important than others? What
How do the mission and vision statements relate to the eight characteristics of an ideal mission statement and the eight characteristics of an ideal vision statement?What are the gaps?
The table below summarizes the key characteristics of ideal mission and vision statements. Use the Y/N columns in the table to indicate whether each of the features is present, or not, in the mission and vision statements of PepsiCo.
Explain why a consideration of strategic issues is a building block for creating support for a performance management system.
Explain why job descriptions must be linked to the organization’s and the unit’s strategic plans.
Explain why the usefulness of a performance management system relies to a large degree on its relationship with the organization’s and the unit’s strategic plans.
Describe the various specific purposes of a strategic plan.
Define strategic planning and its overall goal.
Discuss what should be done to improve the implementation of the component you have chosen in question 1.
Describe how the poor implementation of the specific component you have chosen has a negative impact on the flow of the performance management process as a whole.
Please identify one component in the performance management process at the Balme Library that has not been implemented effectively (there are several;choose only one).
Given your answers to question 1, what can be done to fix each of the disrupted links in the process?
Consider each of the links of the performance management process as shown in Figure 1:a. prerequisites nperformance planningb. performance planning n performance executionc. performance execution n performance assessmentd. performance assessment n performance reviewe. performance review n
Recall that tasks listed in a job description can largely be divided into behaviors (i.e. how to perform)and results (i.e. what outcomes should result from performance). In the job description you created, which of the tasks are behaviors and which tasks are outcomes? Are there more behaviors or
What can be done to mitigate any observed disagreement between or among the resulting orderings? After discussing some possible techniques to reducing disagreement, if there were indeed any disagreements, apply some of those techniques until 100% agreement is reached.
Are there any disagreements between or among the resulting orderings? If so, why do you think that is the case?
Based on the description of the system at Network Solutions, what do you anticipate will be some disadvantages and negative outcomes resulting from the implementation of the system?
Based on the description of the system at Network Solutions, what do you anticipate will be some advantages and positive outcomes resulting from the implementation of the system?
What are the features of the system implemented at Network Solutions that correspond to the features described in the chapter as ideal characteristics? Which of the ideal characteristics are missing? For which of the ideal characteristics do we need additional information to evaluate whether they
Overall, what is the overlap between Network Solutions’ system and an ideal system?
Identify the characteristic in your system that is furthest from the ideal. What can be done to produce a better alignment between your system and the ideal? Who should be responsible for doing what so that your system becomes “ideal” regarding this characteristic?
Identify one characteristic that is clearly present in your system. Discuss the implications of the presence of this characteristic on the effectiveness of the system.
Identify two characteristics that are not present at all, or barely present, in your system. Discuss the implications that the lack of these characteristics has on the effectiveness of the system.
How many of the 14 characteristics of an ideal system are present in the system you are evaluating?
Entrepreneurs tend to be high achievers who dislike ambiguity.True/False
Which total quality management (TQM) principles covered in Chapter 16 are most evident at REI? Explain their practical significance.
Using the Action Learning Exercise for Chapter 16, what score would you give the customer service quality at REI?
Which components of organizational control, discussed in Chapter 16, are evident in this video case?
What is the connection between training new employees in applying company values and service quality?
Judging on the basis of everything you have read in this textbook, how would you rate the management of REI? Explain.
Which of Deming’s 14 points are evident at Finagle A Bagel?
Which of the four principles of total quality management (TQM) can you find evidence of in this video case? Explain.
Which one of the five types of product quality, discussed in Chapter 16, reigns supreme at Finagle A Bagel?
How important is feedforward control, as described in Chapter 16, at Finagle A Bagel?
Using Figure 8.1 as a guide, how many sources of decision complexity can you detect in this video case?
. According to Deming, _____ is the most important part of the production line.A. technology B. the employee C. the supervisor D. engineering E. the consumer

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Management 11th Edition Robert Kreitner - Solutions

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