An e-mail announcing a new procedure:

a. It has come to our attention that increasing numbers of staff members are using IM to send business messages. We realize that IM saves time and gets you fast responses, and we are prepared to continue to allow its use, but we have developed some specific procedures that we want you to use to make sure it is safe as well as efficient.

b. The following new procedures for using instant messaging at work will enable staff members to continue to use it safely and efficiently.

Your Task.

Compare the above set of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.