An e-mail announcing a study:

a. We have noticed recently a gradual but steady decline in the number of customer checking accounts. We are disturbed by this trend, and for this reason I am asking our Customer Relations Department to conduct a study and make recommendations regarding this important problem.

b. Our Customer Relations Department will study the gradual but steady decline of customer checking accounts and recommend potential solutions.

Your Task.

Compare the above set of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.